services australia

Services Australia chatbot use soars 600 percent during COVID

Services Australia chatbot use soars 600 percent during COVID

More than five million hits in five weeks.
Justin Hendry Aug 4 2020 12:04PM Software
Australia's most impersonated government agencies

Australia's most impersonated government agencies

As ranked by the ACCC.
Justin Hendry Jul 21 2020 11:13AM Security
Medicare to reuse Centrelink's new payments calculator

Medicare to reuse Centrelink's new payments calculator

Pegasystems platform to be utilised across Services Australia.
Justin Hendry Jul 7 2020 6:34PM Strategy
Services Australia loses CISO Narelle Devine

Services Australia loses CISO Narelle Devine

Will move to Telstra to fill vacant Asia Pacific CISO role.
Ry Crozier Jun 25 2020 3:21PM Security
ATO to match data for early access super scheme, JobKeeper crackdown

ATO to match data for early access super scheme, JobKeeper crackdown

Three million Aussies in the crosshairs.
Justin Hendry Jun 23 2020 1:36PM Security
Centrelink hit by online income reporting outage

Centrelink hit by online income reporting outage

Both myGov and Centrelink app impacted.
Justin Hendry Jun 11 2020 12:27PM Software
Centrelink IT reformer recognised in Queen's Birthday honours

Centrelink IT reformer recognised in Queen's Birthday honours

Awarded PSM for welfare payments infrastructure.
Justin Hendry Jun 9 2020 3:00PM Strategy
Son-of-myGov platform build price climbs again

Son-of-myGov platform build price climbs again

Deloitte gets another $3.5m.
Justin Hendry Jun 2 2020 5:30PM Strategy
Govt to pay back $721m wrongly raised through robodebt

Govt to pay back $721m wrongly raised through robodebt

Finally bites the bullet.
Justin Hendry May 29 2020 4:01PM Strategy
Centrelink loses welfare payments overhaul chief

Centrelink loses welfare payments overhaul chief

Former Human Services CTO drafted in.
Justin Hendry May 25 2020 5:15PM Strategy
Services Australia's voice biometrics library passes 1.2 million

Services Australia's voice biometrics library passes 1.2 million

Customers sign-up in increasing numbers after user improvements.
Justin Hendry May 21 2020 6:48AM Strategy
Deloitte's son-of-myGov platform price doubles to $20m

Deloitte's son-of-myGov platform price doubles to $20m

GOVDXP development costs soar two months in.
Justin Hendry May 19 2020 4:30PM Strategy
NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
Justin Hendry May 19 2020 12:47AM Strategy
Deloitte collect $9.5m for stage one of myGov rebuild

Deloitte collect $9.5m for stage one of myGov rebuild

Beta platform slated for September.
Justin Hendry May 11 2020 3:27PM Strategy
NDIS to move to real-time claims, support payments

NDIS to move to real-time claims, support payments

Search for payment solution begins.
Justin Hendry May 11 2020 1:30PM Strategy
McKinsey tapped for myGov upgrade business case

McKinsey tapped for myGov upgrade business case

Key platform an increasingly outsourced affair.
Justin Hendry May 4 2020 5:00PM Strategy
Medicare to share Centrelink's new SAP-based payments platform

Medicare to share Centrelink's new SAP-based payments platform

Legacy platform to finally get the boot.
Justin Hendry Apr 30 2020 6:57AM Strategy
Services Australia doubles myGov capacity again to meet demand

Services Australia doubles myGov capacity again to meet demand

From 150k to 300k concurrent users.
Justin Hendry Apr 20 2020 7:36PM Strategy
DTA reveals its three-step myGov overhaul path

DTA reveals its three-step myGov overhaul path

After horror week for existing portal.
Justin Hendry Mar 26 2020 1:18PM Strategy
Morrison blames Centrelink's legacy stack for welfare claims fiasco

Morrison blames Centrelink's legacy stack for welfare claims fiasco

But says rushed changes will make things worse.
Julian Bajkowski Mar 25 2020 2:22PM Financial Services

Log In

  |  Forgot your password?