service nsw

Service NSW to begin 'pinging' app users to Covid exposures

Service NSW to begin 'pinging' app users to Covid exposures

Feature expected to be rolled out on Friday.
Oct 27 2021 5:59PM
Service NSW deploys secure data transfer app after phishing attack

Service NSW deploys secure data transfer app after phishing attack

Builds solution in-house.
Oct 19 2021 6:35AM
Service NSW turns on in-app vaccine certificates

Service NSW turns on in-app vaccine certificates

Adds QR code verification.
Oct 15 2021 10:27AM
NSW, Victoria start piloting vaccine certificates through check-in apps

NSW, Victoria start piloting vaccine certificates through check-in apps

First citizens get access as states begin to open up.
Oct 11 2021 5:32PM
How vaccine status data will flow to state check-in apps

How vaccine status data will flow to state check-in apps

Services Australia talks process ahead of NSW trial.
Sep 30 2021 4:35PM
Service NSW turns to regions for vaccine certificate data trial

Service NSW turns to regions for vaccine certificate data trial

Two-week pilot planned for early October.
Sep 22 2021 12:40PM
Service NSW to make its contact centre operations 'geographically agnostic'

Service NSW to make its contact centre operations 'geographically agnostic'

Under broader transformation effort.
Sep 10 2021 1:15PM
Service NSW rolls out MFA to 95 percent of externally-facing systems

Service NSW rolls out MFA to 95 percent of externally-facing systems

Prompted by 2020 phishing attack that impacted 103,000 customers.
Aug 27 2021 6:50AM
NSW govt extends digital photo card trial to more than 200 suburbs

NSW govt extends digital photo card trial to more than 200 suburbs

In Western Sydney and the Blue Mountains.
Aug 5 2021 11:41AM
Service NSW to hire 200 engineers, designers

Service NSW to hire 200 engineers, designers

Recruitment drive gets underway.
Jul 22 2021 12:27PM
Ex-Service NSW CSTO lands at Deloitte Australia

Ex-Service NSW CSTO lands at Deloitte Australia

Michael Cracroft joins consulting giant.
Jul 22 2021 6:42AM
Service NSW failed to buy data tool to identify bushfire funds fraud

Service NSW failed to buy data tool to identify bushfire funds fraud

Offered one tool, committed to another, didn’t deploy either.
Jun 17 2021 12:59PM
Service NSW told to tighten access controls after system misuse

Service NSW told to tighten access controls after system misuse

ICAC uncovers 'serious corrupt conduct' by customer service officer.
May 11 2021 1:32PM
Service NSW unable to notify 54,000 customers impacted by cyber attack

Service NSW unable to notify 54,000 customers impacted by cyber attack

More than half the people who had data stolen.
Mar 26 2021 4:29PM
Service NSW app outage knocks QR code check-ins offline

Service NSW app outage knocks QR code check-ins offline

Digital driver licence access also impacted.
Mar 11 2021 4:26PM
Service NSW piloting secure data transfer after email compromise

Service NSW piloting secure data transfer after email compromise

But email remains core to data sharing with agencies.
Feb 4 2021 6:54AM
NSW govt kicks off digital photo card trial

NSW govt kicks off digital photo card trial

Builds on success of digital driver’s licence.
Feb 2 2021 11:55AM
Meet the state government finalists in the 2021 iTnews Benchmark Awards

Meet the state government finalists in the 2021 iTnews Benchmark Awards

Insiders speak about check-in apps and a large-scale digital twin.
Jan 29 2021 12:38PM
Service NSW app hit by two-hour outage

Service NSW app hit by two-hour outage

Causing Covid safe check-in problems.
Jan 7 2021 5:40PM
Service NSW told to urgently improve data handling after cyber attack

Service NSW told to urgently improve data handling after cyber attack

Audit finds problems by the bucket load.
Dec 18 2020 5:51PM

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