service
Telstra to have Australian agents answer all inbound calls from 2022
Contact centre mix changes made in COVID to become permanent.
Jul 9 2020 2:32PM
Zoom rolls out hardware subscription service
Options for phones and meeting rooms.
Jul 8 2020 1:15PM
US launches trade probe into digital taxes
Ploughing ground for new tariffs.
Jun 3 2020 6:19AM
Telstra braces for fault ticket backlog
After weeks of being unable to record many jobs.
May 15 2020 12:50AM
NBN Co faces "aggregate" reliability standards
Unclear what they should be.
Dec 17 2019 12:43PM
Aussie Broadband backs half-price NBN for 'disadvantaged' users
As well as more competitive products above 100Mbps.
Jul 30 2019 6:59AM
NBN Co reveals 183,000 FTTN users don't get over 25Mbps
Number of impacted users increases since mid-2017.
Apr 4 2019 11:59AM
NBN fixed wireless issues should be disclosed upfront, says ACCC
Marketing changes finally revealed.
Nov 21 2018 4:12PM
Apple says decryption should 'alarm every Australian'
The security weaknesses and spying it could be forced to do.
Oct 13 2018 10:49PM
Toll swaps stagnant Siebel for Salesforce
CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
Labor wants to fine NBN Co for bad service
Joins Telstra in pushing to penalise network builder.
Jun 24 2018 9:52AM
Defence IT providers still make undocumented changes
But agency takes tighter control of user access privileges.
Jun 15 2018 11:23AM
Meet Dojo, Telstra's "nimble" development model
Security product teams first to make use of it.
Apr 19 2018 6:57AM
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ATO disputes need to rework AWS cloud deal
Despite contractual, operational risks.
Mar 26 2018 4:45PM
NBN customers left without internet, phone during transition
Sometimes for weeks.
Mar 15 2018 12:52PM
Govt asks ACCC to leave NBN alone until after 2020
Act on service standards once network is complete.
Mar 8 2018 7:37PM
ATO told to rework Amazon cloud contract
Lack of service commitments deemed risky.
Feb 20 2018 6:13PM
NBN Co told to expect new service standards
Before industry consultation even finishes.
Feb 19 2018 5:55PM
Google plans to 'host' a photos team in Australia
Touted as fastest-growing product in company’s history.
Feb 13 2018 11:59AM
Telstra to personalise product offers in under a second
Pioneers development of new system.
Jan 17 2018 11:52AM
