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Home
service
service
To have good CX, make your experience forgettable
Relationship between service and experience.
Athina Mallis
May 26 2023 10:16AM
Marketing
NBN Co's latest price plan picked apart by industry
Notes from closed door two-day summit quietly published.
Ry Crozier
Sep 13 2022 6:45AM
Telco/ISP
Wesfarmers OneDigital sets its service standards
Uses PagerDuty as part of its foundational setup.
Ry Crozier
Jun 23 2022 12:19PM
Software
Apple unveils two new MacBooks, AirPods
And a $6 a month music streaming service.
Stephen Nellis and Subrat Patnaik
Oct 19 2021 6:49AM
Hardware
HPE wins $2.7bn deal with US National Security Agency
For high performance computing systems.
Staff Writer
Sep 2 2021 11:27AM
Hardware
Irish ransomware attack to cost health service tens of millions of euros
Significant disruption continues.
Staff Writer
May 18 2021 7:09AM
Security
Aussie Broadband brings in NBN users chasing a better experience
Accounts for almost three-quarters of sign-ups.
Ry Crozier
Feb 18 2021 6:50AM
Telco/ISP
ACMA to ensure internet users see NBN rebates
Either in 'monetary value' or as 'in kind' benefits.
Ry Crozier
Nov 10 2020 6:50AM
Telco/ISP
NBN Co's financial returns take backseat to affordability, usability
ACCC sets the scene for a new SAU.
Ry Crozier
Oct 28 2020 12:15PM
Telco/ISP
Westpac and TCS are building two integrated command centres
Aimed at keeping critical banking services online.
Ry Crozier
Sep 24 2020 12:01PM
Financial Services
Apple rolls out virtual fitness service, subscription bundle, new hardware
Caters to pandemic work-from-home trend.
Stephen Nellis
Sep 16 2020 6:06AM
Hardware
Zoom restores services after US users hit by partial outage
Left many unable to login to work meetings or attend school classes remotely.
Subrat Patnaik and Munsif Vengattil
Aug 25 2020 6:36AM
Cloud
Telstra to have Australian agents answer all inbound calls from 2022
Contact centre mix changes made in COVID to become permanent.
Ry Crozier
Jul 9 2020 2:32PM
Telco/ISP
Zoom rolls out hardware subscription service
Options for phones and meeting rooms.
Staff Writer
Jul 8 2020 1:15PM
Hardware
US launches trade probe into digital taxes
Ploughing ground for new tariffs.
David Lawder
Jun 3 2020 6:19AM
Cloud
Telstra braces for fault ticket backlog
After weeks of being unable to record many jobs.
Ry Crozier
May 15 2020 12:50AM
Telco/ISP
NBN Co faces "aggregate" reliability standards
Unclear what they should be.
Ry Crozier
Dec 17 2019 12:43PM
Telco/ISP
Aussie Broadband backs half-price NBN for 'disadvantaged' users
As well as more competitive products above 100Mbps.
Ry Crozier
Jul 30 2019 6:59AM
Telco/ISP
NBN Co reveals 183,000 FTTN users don't get over 25Mbps
Number of impacted users increases since mid-2017.
Ry Crozier
Apr 4 2019 11:59AM
Telco/ISP
NBN fixed wireless issues should be disclosed upfront, says ACCC
Marketing changes finally revealed.
Ry Crozier
Nov 21 2018 4:12PM
Telco/ISP
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