service

State of Data & AI: Model or Service Selection

State of Data & AI: Model or Service Selection

Redkite and NAB.
Brad Howarth Jul 9 2025 5:00PM State of Data & AI
To have good CX, make your experience forgettable

To have good CX, make your experience forgettable

Relationship between service and experience.
Athina Mallis May 26 2023 10:16AM Marketing
NBN Co's latest price plan picked apart by industry

NBN Co's latest price plan picked apart by industry

Notes from closed door two-day summit quietly published.
Ry Crozier Sep 13 2022 6:45AM Telco/ISP
Wesfarmers OneDigital sets its service standards

Wesfarmers OneDigital sets its service standards

Uses PagerDuty as part of its foundational setup.
Ry Crozier Jun 23 2022 12:19PM Software
Apple unveils two new MacBooks, AirPods

Apple unveils two new MacBooks, AirPods

And a $6 a month music streaming service.
Stephen Nellis and Subrat Patnaik Oct 19 2021 6:49AM Hardware
HPE wins $2.7bn deal with US National Security Agency

HPE wins $2.7bn deal with US National Security Agency

For high performance computing systems.
Staff Writer Sep 2 2021 11:27AM Hardware
Irish ransomware attack to cost health service tens of millions of euros

Irish ransomware attack to cost health service tens of millions of euros

Significant disruption continues.
Staff Writer May 18 2021 7:09AM Security
Aussie Broadband brings in NBN users chasing a better experience

Aussie Broadband brings in NBN users chasing a better experience

Accounts for almost three-quarters of sign-ups.
Ry Crozier Feb 18 2021 6:50AM Telco/ISP
ACMA to ensure internet users see NBN rebates

ACMA to ensure internet users see NBN rebates

Either in 'monetary value' or as 'in kind' benefits.
Ry Crozier Nov 10 2020 6:50AM Telco/ISP
NBN Co's financial returns take backseat to affordability, usability

NBN Co's financial returns take backseat to affordability, usability

ACCC sets the scene for a new SAU.
Ry Crozier Oct 28 2020 12:15PM Telco/ISP
Westpac and TCS are building two integrated command centres

Westpac and TCS are building two integrated command centres

Aimed at keeping critical banking services online.
Ry Crozier Sep 24 2020 12:01PM Financial Services
Apple rolls out virtual fitness service, subscription bundle, new hardware

Apple rolls out virtual fitness service, subscription bundle, new hardware

Caters to pandemic work-from-home trend.
Stephen Nellis Sep 16 2020 6:06AM Hardware
Zoom restores services after US users hit by partial outage

Zoom restores services after US users hit by partial outage

Left many unable to login to work meetings or attend school classes remotely.
Subrat Patnaik and Munsif Vengattil Aug 25 2020 6:36AM Cloud
Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Ry Crozier Jul 9 2020 2:32PM Telco/ISP
Zoom rolls out hardware subscription service

Zoom rolls out hardware subscription service

Options for phones and meeting rooms.
Staff Writer Jul 8 2020 1:15PM Hardware
US launches trade probe into digital taxes

US launches trade probe into digital taxes

Ploughing ground for new tariffs.
David Lawder Jun 3 2020 6:19AM Cloud
Telstra braces for fault ticket backlog

Telstra braces for fault ticket backlog

After weeks of being unable to record many jobs.
Ry Crozier May 15 2020 12:50AM Telco/ISP
NBN Co faces "aggregate" reliability standards

NBN Co faces "aggregate" reliability standards

Unclear what they should be.
Ry Crozier Dec 17 2019 12:43PM Telco/ISP
Aussie Broadband backs half-price NBN for 'disadvantaged' users

Aussie Broadband backs half-price NBN for 'disadvantaged' users

As well as more competitive products above 100Mbps.
Ry Crozier Jul 30 2019 6:59AM Telco/ISP
NBN Co reveals 183,000 FTTN users don't get over 25Mbps

NBN Co reveals 183,000 FTTN users don't get over 25Mbps

Number of impacted users increases since mid-2017.
Ry Crozier Apr 4 2019 11:59AM Telco/ISP

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