service

NBN Co's financial returns take backseat to affordability, usability

NBN Co's financial returns take backseat to affordability, usability

ACCC sets the scene for a new SAU.
Oct 28 2020 12:15PM
Westpac and TCS are building two integrated command centres

Westpac and TCS are building two integrated command centres

Aimed at keeping critical banking services online.
Sep 24 2020 12:01PM
Apple rolls out virtual fitness service, subscription bundle, new hardware

Apple rolls out virtual fitness service, subscription bundle, new hardware

Caters to pandemic work-from-home trend.
Sep 16 2020 6:06AM
Zoom restores services after US users hit by partial outage

Zoom restores services after US users hit by partial outage

Left many unable to login to work meetings or attend school classes remotely.
Aug 25 2020 6:36AM
Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Jul 9 2020 2:32PM
Zoom rolls out hardware subscription service

Zoom rolls out hardware subscription service

Options for phones and meeting rooms.
Jul 8 2020 1:15PM
US launches trade probe into digital taxes

US launches trade probe into digital taxes

Ploughing ground for new tariffs.
Jun 3 2020 6:19AM
Telstra braces for fault ticket backlog

Telstra braces for fault ticket backlog

After weeks of being unable to record many jobs.
May 15 2020 12:50AM
NBN Co faces "aggregate" reliability standards

NBN Co faces "aggregate" reliability standards

Unclear what they should be.
Dec 17 2019 12:43PM
Aussie Broadband backs half-price NBN for 'disadvantaged' users

Aussie Broadband backs half-price NBN for 'disadvantaged' users

As well as more competitive products above 100Mbps.
Jul 30 2019 6:59AM
NBN Co reveals 183,000 FTTN users don't get over 25Mbps

NBN Co reveals 183,000 FTTN users don't get over 25Mbps

Number of impacted users increases since mid-2017.
Apr 4 2019 11:59AM
NBN fixed wireless issues should be disclosed upfront, says ACCC

NBN fixed wireless issues should be disclosed upfront, says ACCC

Marketing changes finally revealed.
Nov 21 2018 4:12PM
Apple says decryption should 'alarm every Australian'

Apple says decryption should 'alarm every Australian'

The security weaknesses and spying it could be forced to do.
Oct 13 2018 10:49PM
Toll swaps stagnant Siebel for Salesforce

Toll swaps stagnant Siebel for Salesforce

CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
Labor wants to fine NBN Co for bad service

Labor wants to fine NBN Co for bad service

Joins Telstra in pushing to penalise network builder.
Jun 24 2018 9:52AM
Defence IT providers still make undocumented changes

Defence IT providers still make undocumented changes

But agency takes tighter control of user access privileges.
Jun 15 2018 11:23AM
Meet Dojo, Telstra's "nimble" development model

Meet Dojo, Telstra's "nimble" development model

Security product teams first to make use of it.
Apr 19 2018 6:57AM
ATO disputes need to rework AWS cloud deal

ATO disputes need to rework AWS cloud deal

Despite contractual, operational risks.
Mar 26 2018 4:45PM
NBN customers left without internet, phone during transition

NBN customers left without internet, phone during transition

Sometimes for weeks.
Mar 15 2018 12:52PM
Govt asks ACCC to leave NBN alone until after 2020

Govt asks ACCC to leave NBN alone until after 2020

Act on service standards once network is complete.
Mar 8 2018 7:37PM

Log In

Username / Email:
Password:
  |  Forgot your password?