service

NBN fixed wireless issues should be disclosed upfront, says ACCC

NBN fixed wireless issues should be disclosed upfront, says ACCC

Marketing changes finally revealed.
Ry Crozier Nov 21 2018 4:12PM Telco/ISP
Apple says decryption should 'alarm every Australian'

Apple says decryption should 'alarm every Australian'

The security weaknesses and spying it could be forced to do.
Ry Crozier Oct 13 2018 10:49PM Cloud
Toll swaps stagnant Siebel for Salesforce

Toll swaps stagnant Siebel for Salesforce

CRM couldn't scale to handle Christmas.
Ry Crozier Sep 28 2018 9:12AM Cloud
Labor wants to fine NBN Co for bad service

Labor wants to fine NBN Co for bad service

Joins Telstra in pushing to penalise network builder.
Ry Crozier Jun 24 2018 9:52AM Telco/ISP
Defence IT providers still make undocumented changes

Defence IT providers still make undocumented changes

But agency takes tighter control of user access privileges.
Ry Crozier Jun 15 2018 11:23AM Security
Meet Dojo, Telstra's "nimble" development model

Meet Dojo, Telstra's "nimble" development model

Security product teams first to make use of it.
Ry Crozier Apr 19 2018 6:57AM Security
ATO disputes need to rework AWS cloud deal

ATO disputes need to rework AWS cloud deal

Despite contractual, operational risks.
Justin Hendry Mar 26 2018 4:45PM Strategy
NBN customers left without internet, phone during transition

NBN customers left without internet, phone during transition

Sometimes for weeks.
Ry Crozier Mar 15 2018 12:52PM Telco/ISP
Govt asks ACCC to leave NBN alone until after 2020

Govt asks ACCC to leave NBN alone until after 2020

Act on service standards once network is complete.
Ry Crozier Mar 8 2018 7:37PM Telco/ISP
ATO told to rework Amazon cloud contract

ATO told to rework Amazon cloud contract

Lack of service commitments deemed risky.
Ry Crozier Feb 20 2018 6:13PM Strategy
NBN Co told to expect new service standards

NBN Co told to expect new service standards

Before industry consultation even finishes.
Ry Crozier Feb 19 2018 5:55PM Telco/ISP
Google plans to 'host' a photos team in Australia

Google plans to 'host' a photos team in Australia

Touted as fastest-growing product in company’s history.
Ry Crozier Feb 13 2018 11:59AM Software
Telstra to personalise product offers in under a second

Telstra to personalise product offers in under a second

Pioneers development of new system.
Ry Crozier Jan 17 2018 11:52AM Telco/ISP
Telstra, Optus, TPG and Vocus back NBN service terms inquiry

Telstra, Optus, TPG and Vocus back NBN service terms inquiry

Extent of opposition to wholesale agreement revealed.
Ry Crozier Jan 9 2018 6:46AM Telco/ISP
Telstra eyes high-altitude drones for broadband services

Telstra eyes high-altitude drones for broadband services

Potential successor to satellite.
Ry Crozier Jan 3 2018 2:17PM Telco/ISP
Shell blends data to personalise fuel

Shell blends data to personalise fuel

Battles with adding value to a commodity sale.
Ry Crozier Nov 13 2017 12:08PM Software
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Ry Crozier Nov 9 2017 6:50AM Software
Telstra's 20-year USO deal savaged by auditor

Telstra's 20-year USO deal savaged by auditor

May be impossible to end it early.
Ry Crozier Sep 29 2017 5:06PM Telco/ISP
Vodafone says too hard to sell NBN 'quality'

Vodafone says too hard to sell NBN 'quality'

Construct confuses customers.
Ry Crozier Aug 1 2017 10:50AM Telco/ISP
Telstra creates 'digital incubator' to tweak services

Telstra creates 'digital incubator' to tweak services

Reveals projects in provisioning and notifications.
Ry Crozier Jul 24 2017 2:04PM Telco/ISP

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