Better customer engagement requires a new mindset
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Macquarie Bank works cognitive automation harder
As more use cases for the technology emerge.
Sep 4 2020 6:55AM
Telstra turns to IBM to help reshape its network supply chain
Sets up a cognitive 'control tower' to help it make decisions.
May 18 2020 12:39AM
Woolies primes Olive AI for call centre action
By handling info requests across four digital entry points.
Aug 27 2019 7:17AM
Rio Tinto to build new 'intelligent' mines
Reveals its next IT-driven transformation.
Jun 19 2018 12:36PM
NBN Co brings cognitive to its network ops
Could match user complaints to network issues.
May 8 2018 6:55AM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
Suncorp tests Watson AI for accident liability
Learns from 15,000 de-personalised claim files.
Jun 1 2017 10:54AM
Human Services casts doubt on Watson
Redoubles efforts to bring AI into operations.
May 23 2017 6:50AM
Chevron turns to Australia for IBM Watson clues
US giant to follow Woodside Energy into cognitive territory.
Mar 23 2017 12:23PM
Woodside starts 60-month trial with NASA robot
Up to 300 tasks could be performed by humanoid.
Feb 2 2017 1:47PM
The mechanics of Woodside's Watson environment
12 instances and counting.
Nov 21 2016 6:58AM
How Aussies are evolving IBM's Watson
Inside Big Blue’s local commercial and research efforts.
Oct 6 2016 6:52AM
McDonald's brings cognitive to the drive-through
Speech to text to POS.
Jul 13 2016 6:30AM
Deloitte's enterprise AI strategy rethink
Tries to create suite of reusable cognitive components.
Jul 5 2016 6:40AM
Why EY is bridging relational and AI thinking
Grapples with the transition from old to new analytics.
Jul 5 2016 6:30AM
PwC Australia tackles new wave of enterprise AI
Evolves its cognitive customer sentiment service.
Jul 5 2016 6:20AM
Australia's audit firms race to own enterprise AI
KPMG, EY, Deloitte and PwC reveal their strategies and concerns.
Jul 5 2016 6:00AM
Woodside puts Watson on staff desktops
Enters final evaluation of cognitive search project.
Feb 5 2016 6:54AM
DSTO, IBM partner for R&D staff swap
Sharing resources in tough budgetary times.
Feb 12 2014 5:22AM
'Cognitive radios' to improve wireless devices
Researchers are developing intelligent radios that can sense their surroundings and adjust their mode of operation accordingly.
Sep 16 2008 1:39PM
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