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Better customer engagement requires a new mindset
ABS rebuilds incident response ahead of 2021 Census
VicRoads to partner with private sector for rego system overhaul
US agency probes Facebook for 'systemic' racial bias in hiring, promotions
Chinese drone maker DJI hit by US tensions, staff defections
cognitive
Macquarie Bank works cognitive automation harder
As more use cases for the technology emerge.
Sep 4 2020 6:55AM
Telstra turns to IBM to help reshape its network supply chain
Sets up a cognitive 'control tower' to help it make decisions.
May 18 2020 12:39AM
Woolies primes Olive AI for call centre action
By handling info requests across four digital entry points.
Aug 27 2019 7:17AM
Rio Tinto to build new 'intelligent' mines
Reveals its next IT-driven transformation.
Jun 19 2018 12:36PM
NBN Co brings cognitive to its network ops
Could match user complaints to network issues.
May 8 2018 6:55AM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
Suncorp tests Watson AI for accident liability
Learns from 15,000 de-personalised claim files.
Jun 1 2017 10:54AM
Human Services casts doubt on Watson
Redoubles efforts to bring AI into operations.
May 23 2017 6:50AM
Chevron turns to Australia for IBM Watson clues
US giant to follow Woodside Energy into cognitive territory.
Mar 23 2017 12:23PM
Woodside starts 60-month trial with NASA robot
Up to 300 tasks could be performed by humanoid.
Feb 2 2017 1:47PM
The mechanics of Woodside's Watson environment
12 instances and counting.
Nov 21 2016 6:58AM
How Aussies are evolving IBM's Watson
Inside Big Blue’s local commercial and research efforts.
Oct 6 2016 6:52AM
McDonald's brings cognitive to the drive-through
Speech to text to POS.
Jul 13 2016 6:30AM
Deloitte's enterprise AI strategy rethink
Tries to create suite of reusable cognitive components.
Jul 5 2016 6:40AM
Why EY is bridging relational and AI thinking
Grapples with the transition from old to new analytics.
Jul 5 2016 6:30AM
PwC Australia tackles new wave of enterprise AI
Evolves its cognitive customer sentiment service.
Jul 5 2016 6:20AM
Australia's audit firms race to own enterprise AI
KPMG, EY, Deloitte and PwC reveal their strategies and concerns.
Jul 5 2016 6:00AM
Woodside puts Watson on staff desktops
Enters final evaluation of cognitive search project.
Feb 5 2016 6:54AM
DSTO, IBM partner for R&D staff swap
Sharing resources in tough budgetary times.
Feb 12 2014 5:22AM
'Cognitive radios' to improve wireless devices
Researchers are developing intelligent radios that can sense their surroundings and adjust their mode of operation accordingly.
Sep 16 2008 1:39PM
