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Australian call centres not bothered by Do Not Call Register

Australian call centres not bothered by Do Not Call Register

While the Federal Government’s Do Not Call Register has celebrated its first year in operation with news it has amassed 2.3 million telephone numbers to its list, findings from Dimension Data reveal that it has had little effect on Australia’s largest contact centres.
Staff Writers Jun 2 2008 3:39PM Telco/ISP
Call centres still putting users off

Call centres still putting users off

Eight out of 10 service providers believe that they provide a 'superior customer experience' through their call centres, but fewer than one in 10 customers agree..
Staff Writers Jun 2 2008 7:59AM Strategy
Primus Australian call centre creates 1000 jobs

Primus Australian call centre creates 1000 jobs

Primus Telecom has created 1000 local jobs with the launch of a full service call centre in the Melbourne CBD.
Adam Turner May 1 2008 1:22PM Training & Development
Workers call for improved search in enterprises

Workers call for improved search in enterprises

A survey by search vendor Sinqua has revealed that workers feel that their employers are providing them with poor quality tools to use when searching enterprise systems.
Rosalie Marshall Apr 9 2008 4:09PM Software
Contact centres: Evolution

Contact centres: Evolution

To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.
Liz Tay Mar 31 2008 3:10PM Telco/ISP
ACCC ensures Commoditel corrects misleading call rate pricing

ACCC ensures Commoditel corrects misleading call rate pricing

Australian provider of pre-paid mobile telecommunication services, Commoditel has corrected call rates misrepresentation following intervention by the Australian Competition and Consumer Commission.
a Staff Writer Mar 5 2008 3:44PM Telco/ISP
HP plans tech support overhaul

HP plans tech support overhaul

HP is planning a major overhaul of its technical support systems, including new call centres and a new training programme..
Shaun Nichols Mar 4 2008 7:35AM Hardware
Touchbase adds call recording deal to Austar contract

Touchbase adds call recording deal to Austar contract

Touchbase Australia has extended its multi-million dollar contact centre project for AUSTAR through a new deal to provide the television subscription operator with a call recording solution. The deal is in partnership with analytic software vendor, Verint.
Lilia Guan Jan 15 2008 2:42PM Software
Adam Internet to complete $1.5M call centre improvements by Christmas

Adam Internet to complete $1.5M call centre improvements by Christmas

With the festive season just around the corner, South Australian Internet Service Provider (ISP), Adam Internet, is dertmined to have its $1.5 million customer service upgrade completed before the holidays.
Staff Writers Dec 21 2007 10:06AM Telco/ISP
Lost HMRC data sounds wake up call for security pros

Lost HMRC data sounds wake up call for security pros

Concerns about data loss are clearly a burning issue among enterprise information officers at present..
Clement James Dec 11 2007 7:03AM Security
Teachers call for closure of YouTube

Teachers call for closure of YouTube

UK teachers said yesterday that the only way to tackle cyber bullying in schools is to close websites such as YouTube, which encourage such behaviour.
Robert Jaques Aug 2 2007 7:17AM Software
Users hang up on PC call centres

Users hang up on PC call centres

USA - US callers losing patience with unresolved problems and offshore centres.
Staff Writers Jun 19 2007 12:29PM Hardware
Mobile operators facing a tough call

Mobile operators facing a tough call

No killer data app means falling profits, say analysts.
Iain Thomson Jun 1 2007 2:13PM Telco/ISP
Topfield supports ACCC call to revise consumer policies

Topfield supports ACCC call to revise consumer policies

Consumer electronics set-top box manufacturer, Topfield Australia, has supported the Australian Competition and Consumer Commission’s (ACCC) decision to revise its consumer policy framework.
Sarah Falson May 29 2007 3:26PM Hardware
World's highest phone call made from Everest

World's highest phone call made from Everest

I'm on the mountain ....
Iain Thomson May 28 2007 6:30AM Telco/ISP
Aussies call for RateMyTeachers ban

Aussies call for RateMyTeachers ban

Legal action may be launched to close teacher rating site.
Matt Chapman May 7 2007 12:19PM Software
Experts call for global IT security police

Experts call for global IT security police

Global force to deal with a global problem, says Kaspersky.
Matt Chapman Apr 26 2007 1:30PM Security
Experts call for public disclosure of information leaks

Experts call for public disclosure of information leaks

Employees remain the greatest risk to an organisation's data.
Staff Writers Apr 18 2007 2:57PM Security
Outsourcers alerted to India call centre crackdown

Outsourcers alerted to India call centre crackdown

Recent moves to axe unregulated call centres could have serious consequences.
Robert Jaques Mar 13 2007 2:12PM Telco/ISP
Microsoft predicts VoIP call charges will plummet

Microsoft predicts VoIP call charges will plummet

Fall of 50 percent within three years as systems move from hardware to
software.
Robert Jaques Mar 8 2007 8:32AM Telco/ISP

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