The vendor estimates that the new system will be able to serve customers in 132 countries in 31 different languages.
HP plans to recruit 1,000 service agents for new call centres in Alabama, Missouri and Oregon.
The company also plans to rebuild the computer systems it uses for tech support to handle the expansion of HP's Instant Care programme.
Instant Care allows support staff to remotely access users' PCs to troubleshoot and perform repairs. The system will also allow staff to email users with support information and articles.
Tara Bunch, vice president of consumer customer operations at HP, said: " This is the first of many improvements from HP that you will hear of in the coming months."
HP plans tech support overhaul
By
Shaun Nichols
on Mar 4, 2008 7:35AM
HP is planning a major overhaul of its technical support systems, including new call centres and a new training programme..
Got a news tip for our journalists? Share it with us anonymously here.
Partner Content
Partner Content
Rethinking security and access for hybrid work
Partner Content
Why your organisation's perimeter cybersecurity model is outdated
Promoted Content
New report reveals opportunities to address weak security in APAC organisations
Partner Content
Entries open for the 2021 Australian IoT Awards
Sponsored Whitepapers
Tomago Aluminium improves SAP environment performance, security with Red Hat and IBM
Future of work: Support your distributed HR workforce with digital document processes
Develop a resiliency strategy that integrates risk analysis & continuity management
.jpg&w=100&c=1&s=0)
IBM Maximo: Manage any asset, anytime, any place with mobile EAM
.jpg&w=100&c=1&s=0)
Optimise your operations with APM and AI-Powered insights
