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Brisbane VHA staff face redundancy or relocation

Brisbane VHA staff face redundancy or relocation

Around 125 staff offered payout or cooler climes.
Ben Grubb Aug 21 2009 12:01AM Training & Development
Tasmanian Government to fund VHA relocation

Tasmanian Government to fund VHA relocation

No more sunshine for Brisbane customer service staff.
Ben Grubb Aug 20 2009 2:12PM Telco/ISP
Telstra pays $100k fine for privacy abuse

Telstra pays $100k fine for privacy abuse

External call centre guilty of Do Not Call register breach.
Ben Grubb Aug 18 2009 3:44PM Telco/ISP
Calls answered based on your worth

Calls answered based on your worth

Are you worth the call?
Ben Grubb Aug 17 2009 1:17PM Software
Neighbourhood Energy fined $22,000 for call breaches

Neighbourhood Energy fined $22,000 for call breaches

Compliance not written into outsourcer contracts.
Staff Writers Aug 7 2009 5:33AM Telco/ISP
Telemarketers heed watchdog's call

Telemarketers heed watchdog's call

Regulator jolts industry with $300,000 in fines.
Staff Writers Jul 6 2009 11:00AM Telco/ISP
HCF picks out problems from customer calls

HCF picks out problems from customer calls

Health fund HCF is pioneering speech analytics in its call centre that listens to calls and can pinpoint customer problems before they escalate.
Staff Writers Apr 3 2009 1:21PM Software
BOQ re-examines call centre authentication

BOQ re-examines call centre authentication

The Bank of Queensland has revealed it programmed a challenge-response application into existing internet banking security tokens that could be used in the future for call centre authentication.
Ry Crozier Mar 13 2009 11:30AM Security
BOQ re-examines call centre authentication

BOQ re-examines call centre authentication

The Bank of Queensland has revealed it programmed a challenge-response application into existing internet banking security tokens that could be used in the future for call centre authentication.
Ry Crozier Mar 12 2009 3:26PM Security
Superpartners to deploy self-service to funds

Superpartners to deploy self-service to funds

Superannuation administrator Superpartners expects to automate up to 25 percent of support calls by rolling out a self-service portal to its fund clients from March this year.
Staff Writers Feb 2 2009 2:52PM Software
Telcos the worst offenders for Do Not Call breaches

Telcos the worst offenders for Do Not Call breaches

Telcos trying to promote new phone plans and other related services accounted for over half of all Do Not Call Register complaints in the last 12 months.
Staff Writers Jan 15 2009 2:44PM Telco/ISP
Skype expands per-minute access to Aussie hotspots

Skype expands per-minute access to Aussie hotspots

Aussie Mac owners can now use their Skype credit to pay for per-minute access to around 360 wireless hotspots nationwide.
Ry Crozier Jan 7 2009 2:14PM Telco/ISP
Cybercriminals need to be punished

Cybercriminals need to be punished

F-secure has re-ignited its push for the establishment of a global legislative authority that apprehends cyber thieves, claiming it’s the only way to stop them.
Negar Salek Dec 6 2008 8:22AM Security
Cybercriminals need to be punished

Cybercriminals need to be punished

F-secure has re-ignited its push for the establishment of a global legislative authority that apprehends cyber thieves, claiming it’s the only way to stop them.
Negar Salek Dec 5 2008 1:51PM Security
Mobile phone 25 years old today

Mobile phone 25 years old today

The Motorola DynaTAC 8000X was built by a team headed by Dr. Martin Cooper, a general manager for the systems division at Motorola, and he is widely creditied with making the first mobile phone call.
Iain Thomson Oct 14 2008 3:18PM Telco/ISP
Microsoft plans Silverlight news

Microsoft plans Silverlight news

Microsoft is planning to make a major announcement surrounding its Silverlight web application tool.
Shaun Nichols Oct 13 2008 12:07AM Software
Contact centres urged to look offshore for staff

Contact centres urged to look offshore for staff

Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
Liz Tay Sep 15 2008 1:48PM Training & Development
Home-based contact centre agents to double by 2010

Home-based contact centre agents to double by 2010

Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
Kathryn Small Sep 12 2008 5:58AM Telco/ISP
Telco, telesales staff face stiff competition for jobs

Telco, telesales staff face stiff competition for jobs

Telecommunications and telesales personnel are toughing it out finding jobs in the employment market, new data from Seek Intelligence reveals.
Staff Writers Sep 5 2008 4:13AM Telco/ISP
UK government plans to log every call, text and email

UK government plans to log every call, text and email

The Home office has issued a consultation paper for a new law that would force phone companies, ISPs and network operators to record and store every phone call, web page request and text message..
Iain Thomson Aug 14 2008 4:06PM Security

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