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Centrelink trials call recording technology
Monitors employees' screens, calls in ongoing trial.
Nov 30 2010 11:11AM
Oakeshott backs Telstra's Grafton employees
MP ‘surprised’ at Telstra’s plan to close regional call centre.
Sep 27 2010 4:20PM
ACCC to call 64 Kbps expert in Optus case
Supersonic speed claims disputed.
Sep 16 2010 11:47AM
Scammers charge fees for free register
Do Not Call targeted.
Sep 1 2010 4:46PM
Telstra call centres jammed by speech recognition outage
Customers advised to use live chat.
Jul 20 2010 10:33AM
AAPT to move Sydney call centre to the Philippines
Local centre to be shut down in October.
Jun 30 2010 11:46AM
Soul failure exposed in Sydney home invasion
Mobile caller's location couldn't be confirmed.
May 7 2010 1:47PM
Conroy moves to avert Do Not Call rego troubles
Backflips on business number inclusion.
Apr 30 2010 2:35PM
Gotalk gets July court date with ACMA
Alleged breaches of do not call register.
Apr 9 2010 10:24AM
Greens aim to make Do Not Call registration permanent
Do Not Call -- ever.
Mar 18 2010 2:11PM
Optus wins Telstra confidentiality breach ruling
Can seek profits as damages.
Mar 5 2010 3:52PM
Optus chases Telstra confidentiality breach ruling
Potential claim against Telstra's long-distance call profits.
Feb 12 2010 2:22PM
Microsoft and HP partner to simplify IT environments
Collaborate on next-gen infrastructure.
Jan 14 2010 2:38PM
Skype update includes call transfer feature
4.2 beta for Windows released.
Dec 12 2009 6:55AM
Feds cough up extra coin for 'do not call' register changes
Changes give option to tailor marketing call exclusions.
Nov 27 2009 2:35PM
Salesforce teams with Cisco for call centre package
New service combines Unified Communications with Service Cloud.
Oct 6 2009 2:39PM
Microsoft customers call for simpler licensing
Email your complaints to Ballmer.
Oct 6 2009 6:53AM
Skype Trojan can log VoIP conversations
Symantec sets alarm bells ringing.
Aug 31 2009 10:33AM
Brisbane VHA staff face redundancy or relocation
Around 125 staff offered payout or cooler climes.
Aug 21 2009 12:01AM
Tasmanian Government to fund VHA relocation
No more sunshine for Brisbane customer service staff.
Aug 20 2009 2:12PM
