We found the initial deployment and setup of the MailGate appliance to be straightforward and easy. Once we had the device connected to our network, we had to use a web browser to access the web-based setup wizard and management interface. The first time we accessed the appliance through the browser, we were directed through a short setup wizard that helped us configure the basic settings, including network and IP settings, licensing and email relay settings. After we completed the wizard, we were able to access the administration interface through our browser.
The first thing we noticed after logging into the web interface for the first time was the dashboard. The MailGate's dashboard provides a solid mix of system information and mail statistics in a lucid and organized layout. Aside from the dashboard, we found the rest of the management interface to be well-organized as well. We had no trouble navigating through the various menus to perform advanced configuration tasks. Further, we found this solution to possess some powerful email policy functions. The MailGate comes with some default policies in place, including regulatory compliance policies for GLBA and HIPAA, among others. All policies can be granularly applied based on several factors, including sender, recipient, content or tags.
Documentation was comprised of a number of PDF manuals and guides. Included were full user and administrator guides. The administrator and implementation guides provide an excellent amount of detail on how to deploy, configure and manage the appliance. The user guide is geared toward helping users get acquainted with the Secure Collaboration features of the appliance. We found all documentation to contain clear, step-by-step instructions and configuration examples, but while there were many screen shots throughout the administrator documentation, there were none in the user materials.
Axway offers customers both eight-hours-a-day/five-days-a-week and 24/7 technical support levels as part of a contract. Support options offered include phone- and email-based technical assistance, as well as access to a large online portal. This site contains several resources, including a knowledge base, product documentation and user discussion forum. Customers can also purchase mission critical support, which adds access to a dedicated technician and onsite help.
At a price starting at $8,000, we found this product to be an excellent value for the money. The MailGate SC offers many email security and policy options and secure file-sharing and collaboration features in an easy to deploy and manage appliance. We found this tool could meet the needs of almost any size environment or organization - with a price to match.
Feature-rich and well worth consideration.