qantas
Qantas looks to tech platforms to reduce call centre wait times
Says more than half of calls could be self-served.
Apr 7 2022 1:21PM
Qantas records 30 percent turnover for tech staff
Airline fights for staff during lockdowns.
Feb 25 2022 6:30AM
Qantas to uplift comms with five-year TPG Telecom deal
Moves fixed and mobile voice services.
Dec 7 2021 8:40AM
Qantas head of data analytics and AI departs
After two-and-a-half years.
Aug 16 2021 6:38AM
Jetstar's CISO departs
After more than four years at the airline.
Aug 11 2021 11:53AM
Qantas takes up IATA vaccine passport app
Final development now underway.
Jul 29 2021 5:28PM
Qantas runs 'crew in the cloud' program to train staff in AWS skills
Uses downtime to train up pilots, flight attendants.
Jun 1 2021 6:39AM
Qantas begins trialling vaccine passport app
Starts with international repatriation flights.
Mar 12 2021 3:22PM
Qantas urges govt to chip in for cyber incident interventions
Law 'may not achieve objective without funding'.
Feb 22 2021 11:29AM
Qantas doubles down on airport self-service channels
As service desks set to close in restructure.
Nov 6 2020 12:36PM
Ex-Jetstar CIO lands at Compass Group
Takes on APAC digital and innovation director role.
Oct 2 2020 12:05PM
Qantas finds a new Group CTO
Amid broader changes to its technology leadership.
Oct 1 2020 7:00AM
Qantas Loyalty ramps up CX data collection
Customer attitudes reveal business insights.
Sep 30 2020 4:58PM
Researcher finds Tony Abbott's passport number in ticketing engine code
Amadeus takes five months to fix info leak.
Sep 16 2020 4:27PM
Qantas renegotiates terms with IT suppliers
As underlying profit sinks 91 percent.
Aug 20 2020 11:53AM
Qantas sets 'digitalisation' as foundational piece for recovery
Unveils three-year strategy, including at least 6000 job cuts.
Jun 25 2020 10:15AM
Datacom creates 2000 new surge jobs off COVID-19 crisis
Takes on contact centre staff for frontline government agencies.
Apr 6 2020 5:00PM
dnata re-platforms Qantas catering app stack from AWS to Azure
As part of year-long IT transition.
Mar 9 2020 2:02PM
Unions eye payroll system data access to arrest underpayments
Right of entry push goes digital.
Mar 9 2020 1:29PM
Qantas CIO takes flight to Boeing
As plane software problems persist.
Feb 27 2020 9:20PM
