qantas

Qantas brings technology under chief customer officer

Qantas brings technology under chief customer officer

Makes executive changes.
Ry Crozier Jun 28 2023 9:05AM Strategy
Qantas backs AI in transformation push

Qantas backs AI in transformation push

Sees "multiple" waves of optimisation being possible.
Ry Crozier May 30 2023 12:05PM Software
Column: Do loyalty programs promote brand growth?

Column: Do loyalty programs promote brand growth?

Evolution of loyalty programs.
Beau Ushay Mar 20 2023 9:56AM Marketing
Tyro lands new CTO

Tyro lands new CTO

Paul Keen joins from Nuix.
Kate Weber Jul 25 2022 4:35PM Financial Services
Qantas calls time on IBM, Fujitsu in tech modernisation

Qantas calls time on IBM, Fujitsu in tech modernisation

In addition to ending its relationship with Telstra.
Ry Crozier Jun 24 2022 7:01AM Strategy
Qantas looks to tech platforms to reduce call centre wait times

Qantas looks to tech platforms to reduce call centre wait times

Says more than half of calls could be self-served.
Ry Crozier Apr 7 2022 1:21PM Software
Qantas records 30 percent turnover for tech staff

Qantas records 30 percent turnover for tech staff

Airline fights for staff during lockdowns.
Kate Weber Feb 25 2022 6:30AM Strategy
Qantas to uplift comms with five-year TPG Telecom deal

Qantas to uplift comms with five-year TPG Telecom deal

Moves fixed and mobile voice services.
Ry Crozier Dec 7 2021 8:40AM Telco/ISP
Qantas head of data analytics and AI departs

Qantas head of data analytics and AI departs

After two-and-a-half years.
Ry Crozier Aug 16 2021 6:38AM Strategy
Jetstar's CISO departs

Jetstar's CISO departs

After more than four years at the airline.
Justin Hendry Aug 11 2021 11:53AM Training & Development
Qantas takes up IATA vaccine passport app

Qantas takes up IATA vaccine passport app

Final development now underway.
Justin Hendry Jul 29 2021 5:28PM Software
Qantas runs 'crew in the cloud' program to train staff in AWS skills

Qantas runs 'crew in the cloud' program to train staff in AWS skills

Uses downtime to train up pilots, flight attendants.
Justin Hendry Jun 1 2021 6:39AM Cloud
Qantas begins trialling vaccine passport app

Qantas begins trialling vaccine passport app

Starts with international repatriation flights.
Justin Hendry Mar 12 2021 3:22PM Software
Qantas urges govt to chip in for cyber incident interventions

Qantas urges govt to chip in for cyber incident interventions

Law 'may not achieve objective without funding'.
Justin Hendry Feb 22 2021 11:29AM Security
Qantas doubles down on airport self-service channels

Qantas doubles down on airport self-service channels

As service desks set to close in restructure.
Justin Hendry Nov 6 2020 12:36PM Strategy
Ex-Jetstar CIO lands at Compass Group

Ex-Jetstar CIO lands at Compass Group

Takes on APAC digital and innovation director role.
Justin Hendry Oct 2 2020 12:05PM Training & Development
Qantas finds a new Group CTO

Qantas finds a new Group CTO

Amid broader changes to its technology leadership.
Ry Crozier Oct 1 2020 7:00AM Strategy
Qantas Loyalty ramps up CX data collection

Qantas Loyalty ramps up CX data collection

Customer attitudes reveal business insights.
Tess Bennett Sep 30 2020 4:58PM Software
Researcher finds Tony Abbott's passport number in ticketing engine code

Researcher finds Tony Abbott's passport number in ticketing engine code

Amadeus takes five months to fix info leak.
Juha Saarinen Sep 16 2020 4:27PM Security
Qantas renegotiates terms with IT suppliers

Qantas renegotiates terms with IT suppliers

As underlying profit sinks 91 percent.
Ry Crozier Aug 20 2020 11:53AM Financial Services

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