pega

WaterNSW to move on generative AI

WaterNSW to move on generative AI

Two business areas targeted.
Andrew Colley Apr 2 2026 6:39AM Emerging Tech
NAB readies to scale AI-based customer interaction

NAB readies to scale AI-based customer interaction

Extends its 'customer brain'.
Andrew Colley Mar 20 2026 6:22AM Financial Services
NSW DPHI's latest digital transformation driven by housing reforms

NSW DPHI's latest digital transformation driven by housing reforms

Upgrades core technology and looks to AI for efficiency gains.
Ry Crozier Nov 20 2025 6:46AM Emerging Tech
Appian's US$2 billion verdict against Pegasystems overturned

Appian's US$2 billion verdict against Pegasystems overturned

By appeals court.
Blake Brittain Jul 31 2024 6:57AM Software
ANZx gets business to create its own next-best actions

ANZx gets business to create its own next-best actions

To put in front of ANZ Plus users.
Ry Crozier Jul 10 2024 6:51AM Financial Services
NAB says 800 adaptive models drive its 'customer brain'

NAB says 800 adaptive models drive its 'customer brain'

Personalisation engine showcased on the world stage.
Ry Crozier Jun 12 2024 5:30AM Cloud
Case Study: South East Water uplifts its digital transformation work

Case Study: South East Water uplifts its digital transformation work

Boosts efficiencies.
Kate Weber Mar 20 2024 4:35PM Marketing
Gov writes off Centrelink calculation engine project after $191m spent

Gov writes off Centrelink calculation engine project after $191m spent

"Could not keep throwing good money after bad."
Ry Crozier Jul 25 2023 1:16PM Financial Services
IP Australia working on $20m patent system modernisation

IP Australia working on $20m patent system modernisation

Overhaul underway.
Richard Chirgwin Nov 4 2022 6:55AM Cloud
Toyota Finance Australia follows customers online

Toyota Finance Australia follows customers online

Drives Pega technology into more parts of its operations.
Ry Crozier Jun 8 2022 6:36AM Financial Services
Appian soars after winning US$2bn verdict against Pegasystems

Appian soars after winning US$2bn verdict against Pegasystems

In trade secret misappropriation case.
Jonathan Stempel May 11 2022 6:23AM Software
How Commbank says it humanises the service delivery experience

How Commbank says it humanises the service delivery experience

Developing deeper relationships.
Velvet-Belle Templeman Feb 24 2022 10:48AM Marketing
Infosys gets another $71m for Centrelink calculation engine work

Infosys gets another $71m for Centrelink calculation engine work

As build moves to delivery phase.
Justin Hendry Jan 13 2022 12:55PM Strategy
Infosys proves new Centrelink entitlements calculation engine works

Infosys proves new Centrelink entitlements calculation engine works

Services Australia to use it for half of all payments by mid-2022.
Justin Hendry Oct 26 2021 9:00AM Strategy
NSW Fair Trading deploys Pega to take building bond management online

NSW Fair Trading deploys Pega to take building bond management online

Replaces laborious paper-based process.
Justin Hendry Oct 8 2021 1:08PM Software
Defence helps ADF members relocate with new Pega-powered app

Defence helps ADF members relocate with new Pega-powered app

PostingConnect provides direct link with Toll, DHA.
Justin Hendry Jul 26 2021 12:54PM Software
Services Australia, Infosys renegotiate Centrelink payments engine build

Services Australia, Infosys renegotiate Centrelink payments engine build

Incremental delivery approach to help keep closer watch.
Justin Hendry Jun 4 2021 7:00AM Strategy
CBA tackles disaster response with 'smart data model'

CBA tackles disaster response with 'smart data model'

Helps bank offer same-day assistance to impacted customers.
Kate Weber Mar 15 2021 12:31PM Software
Infosys scores another $40m for Centrelink payments engine build

Infosys scores another $40m for Centrelink payments engine build

Overhaul costs hit $200m.
Justin Hendry Feb 24 2021 6:57AM Strategy
Centrelink's new payments engine enters build phase

Centrelink's new payments engine enters build phase

Infosys completes proof of design, picks up $143m contract.
Justin Hendry Aug 11 2020 6:58AM Strategy

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