pega
NAB marches bots into mortgages, cheques
Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus rethinks how telco customer problems get solved
Tries to avoid customers being on hold or re-explaining issue.
Jun 11 2019 7:15AM
Optus 'concierge' to take grief out of NBN migration
Chases a smoother customer experience.
Jun 6 2019 12:30PM
NAB sets software bots loose on its email avalanche
Automatically extracting action items in 70 percent of cases.
Mar 21 2019 12:30PM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Immigration offers glimpse into 'seamless traveller' future-state
Names of potential suppliers revealed.
Jul 19 2017 1:35PM
