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Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul

Project enters week three.
Justin Hendry Dec 6 2019 6:50AM Strategy
Infosys wins massive Centrelink payments engine deal

Infosys wins massive Centrelink payments engine deal

Beats IBM, Accenture for crucial WPIT project.
Justin Hendry Nov 29 2019 1:30PM Strategy
CBA prompts 600,000 customers to spend unused credit card points

CBA prompts 600,000 customers to spend unused credit card points

As data-driven conversations shift bank's thinking.
Ry Crozier Oct 28 2019 12:58PM Financial Services
Pega CEO Alan Trefler back in Australia for talks with NAB

Pega CEO Alan Trefler back in Australia for talks with NAB

Presents roadmap to NAB and other customers.
Ry Crozier Aug 21 2019 3:00PM Software
NAB marches bots into mortgages, cheques

NAB marches bots into mortgages, cheques

Expands 'operational excellence' program of work.
Ry Crozier Jun 12 2019 7:10AM Financial Services
Optus rethinks how telco customer problems get solved

Optus rethinks how telco customer problems get solved

Tries to avoid customers being on hold or re-explaining issue.
Ry Crozier Jun 11 2019 7:15AM Software
Optus 'concierge' to take grief out of NBN migration

Optus 'concierge' to take grief out of NBN migration

Chases a smoother customer experience.
Ry Crozier Jun 6 2019 12:30PM Telco/ISP
NAB sets software bots loose on its email avalanche

NAB sets software bots loose on its email avalanche

Automatically extracting action items in 70 percent of cases.
Ry Crozier Mar 21 2019 12:30PM Financial Services
HSBC Australia avoids customer heat in online banking switch

HSBC Australia avoids customer heat in online banking switch

Multi-year project to personalise outreach.
Ry Crozier Jul 6 2018 6:56AM Financial Services
Immigration offers glimpse into 'seamless traveller' future-state

Immigration offers glimpse into 'seamless traveller' future-state

Names of potential suppliers revealed.
Allie Coyne Jul 19 2017 1:35PM Software

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