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department of customer service
department of customer service
NSW DCS migrating ID management to SaaS
Licence consolidation also on the menu.
Richard Chirgwin
Oct 6 2023 7:40AM
Strategy
NSW gov digital secretary leaving in November
Emma Hogan calls time.
Richard Chirgwin
Sep 4 2023 1:01PM
Strategy
NSW Department of Customer Service promotes Aarti Joshi to CIO
As acting CIO moves to NSW Telco Authority.
Jeremy Nadel
Jun 2 2023 6:46AM
Training & Development
NSW DCS signs AWS megadeal for $57.6m
Consolidates consumption by business units.
Justin Hendry
Jun 3 2022 6:49AM
Cloud
NSW gov looks to replace main website hosting platform
Consolidations, pandemic drive up traffic.
Justin Hendry
May 2 2022 6:30AM
Cloud
NSW gov slashes $1bn from SAP licensing cost
Contract now worth $475m over 15 years.
Justin Hendry
Mar 17 2022 12:02PM
Strategy
NSW Justice takes charge of massive government ERP consolidation
Customer Service cedes responsibility after two years of work.
Justin Hendry
Jan 24 2022 7:05AM
Strategy
Telstra-led consortium to build out NSW's digital twin
Ahead of planned statewide rollout.
Justin Hendry
Sep 20 2021 1:38PM
Software
NSW govt looks to broker new cloud deals
As public cloud shift ramps up.
Justin Hendry
Sep 1 2021 12:50PM
Cloud
Promoted Content
Delivering customer-centric government
The inspiring career of Emma Hogan, Secretary of the New South Wales Department of Customer Service.
PwC Australia
Aug 16 2021 12:04PM
Promoted Content
NSW govt extends digital photo card trial to more than 200 suburbs
In Western Sydney and the Blue Mountains.
Justin Hendry
Aug 5 2021 11:41AM
Software
NSW Customer Service dept appoints cluster CISO
Finds new leader at NSW Justice.
Justin Hendry
Jul 20 2021 6:30AM
Strategy
NSW Customer Service dept hunts new CIO to lead merged IT group
Following restructure.
Justin Hendry
Jun 1 2021 12:58PM
Strategy
NSW Customer Service dept to merge IT teams in restructure
CIO, CTO teams to combine.
Justin Hendry
Apr 28 2021 6:55AM
Strategy
NSW govt replaces Unisys IT services with blend of insourcing, outsourcing
GovConnect shared services transition nears completion.
Justin Hendry
Apr 15 2021 6:59AM
Strategy
NSW Customer Service dept hunts CISO for 'expanded' role
Leadership position elevated.
Justin Hendry
Mar 15 2021 6:55AM
Training & Development
NSW govt to create on-demand IT contractor pool for 'burst' work
As urgent work requests, digital programs climb.
Justin Hendry
Mar 10 2021 12:38PM
Strategy
NSW govt kicks off digital photo card trial
Builds on success of digital driver’s licence.
Justin Hendry
Feb 2 2021 11:55AM
Software
Meet the state government finalists in the 2021 iTnews Benchmark Awards
Insiders speak about check-in apps and a large-scale digital twin.
Staff Writer
Jan 29 2021 12:38PM
Projects
Service NSW told to urgently improve data handling after cyber attack
Audit finds problems by the bucket load.
Justin Hendry
Dec 18 2020 5:51PM
Strategy
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