department of customer service

NSW Customer Service dept to merge IT teams in restructure

NSW Customer Service dept to merge IT teams in restructure

CIO, CTO teams to combine.
Apr 28 2021 6:55AM
NSW govt replaces Unisys IT services with blend of insourcing, outsourcing

NSW govt replaces Unisys IT services with blend of insourcing, outsourcing

GovConnect shared services transition nears completion.
Apr 15 2021 6:59AM
NSW Customer Service dept hunts CISO for 'expanded' role

NSW Customer Service dept hunts CISO for 'expanded' role

Leadership position elevated.
Mar 15 2021 6:55AM
NSW govt to create on-demand IT contractor pool for 'burst' work

NSW govt to create on-demand IT contractor pool for 'burst' work

As urgent work requests, digital programs climb.
Mar 10 2021 12:38PM
NSW govt kicks off digital photo card trial

NSW govt kicks off digital photo card trial

Builds on success of digital driver’s licence.
Feb 2 2021 11:55AM
Meet the state government finalists in the 2021 iTnews Benchmark Awards

Meet the state government finalists in the 2021 iTnews Benchmark Awards

Insiders speak about check-in apps and a large-scale digital twin.
Jan 29 2021 12:38PM
Service NSW told to urgently improve data handling after cyber attack

Service NSW told to urgently improve data handling after cyber attack

Audit finds problems by the bucket load.
Dec 18 2020 5:51PM
Revenue NSW to shift 'Crown Jewels' apps to AWS

Revenue NSW to shift 'Crown Jewels' apps to AWS

Core fine systems to leave GovDC.
Nov 9 2020 6:22AM
NSW to set up govt-wide cyber security services panel

NSW to set up govt-wide cyber security services panel

Expected to overcome sourcing issues.
Oct 21 2020 12:25PM
NSW govt makes its first regulation machine-readable

NSW govt makes its first regulation machine-readable

Launches rules-as-code platform.
Oct 1 2020 11:34AM
NSW strikes government-wide cloud deal with AWS

NSW strikes government-wide cloud deal with AWS

Joins Vault Cloud on sourcing arrangement.
Sep 3 2020 6:52AM
Big four banks join NSW govt's death notification service pilot

Big four banks join NSW govt's death notification service pilot

Major telcos next in line for 'tell us once' initiative.
Jun 12 2020 12:00PM
NSW photo cards next on Dominello's digital hit list

NSW photo cards next on Dominello's digital hit list

Physical alternative slated for later this year.
May 29 2020 1:34PM
NSW govt, ANZ trial national one-stop death notification service

NSW govt, ANZ trial national one-stop death notification service

Matches data against new national registry database.
Apr 8 2020 2:07PM
NSW govt delays release of first-ever AI strategy

NSW govt delays release of first-ever AI strategy

Gives itself more time to wrangle ‘complex issues’.
Mar 31 2020 1:43PM
NSW govt IT spending soars $800m in a single year

NSW govt IT spending soars $800m in a single year

Up 20 percent.
Mar 2 2020 6:58AM
NSW compo watchdog upgrades fraud sniffer to advanced analytics

NSW compo watchdog upgrades fraud sniffer to advanced analytics

Ramps up detection tech to uncover suspected workplace injury, CTP fraud.
Jan 21 2020 6:50AM
NSW govt targets legacy sprawl, future platforms in new digital strategy

NSW govt targets legacy sprawl, future platforms in new digital strategy

Maps out steps to move beyond digital.
Nov 29 2019 4:50AM
NSW loses digital govt lead Pia Andrews

NSW loses digital govt lead Pia Andrews

Canberra-Sydney commute takes its toll.
Sep 19 2019 10:48PM
Dominello gets his DAC back as NSW govt kills DFSI

Dominello gets his DAC back as NSW govt kills DFSI

New department brings puzzle pieces together.
Apr 5 2019 11:54AM

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