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department of customer service
NSW Customer Service dept to merge IT teams in restructure
CIO, CTO teams to combine.
Apr 28 2021 6:55AM
NSW govt replaces Unisys IT services with blend of insourcing, outsourcing
GovConnect shared services transition nears completion.
Apr 15 2021 6:59AM
NSW Customer Service dept hunts CISO for 'expanded' role
Leadership position elevated.
Mar 15 2021 6:55AM
NSW govt to create on-demand IT contractor pool for 'burst' work
As urgent work requests, digital programs climb.
Mar 10 2021 12:38PM
NSW govt kicks off digital photo card trial
Builds on success of digital driver’s licence.
Feb 2 2021 11:55AM
Meet the state government finalists in the 2021 iTnews Benchmark Awards
Insiders speak about check-in apps and a large-scale digital twin.
Jan 29 2021 12:38PM
Service NSW told to urgently improve data handling after cyber attack
Audit finds problems by the bucket load.
Dec 18 2020 5:51PM
Revenue NSW to shift 'Crown Jewels' apps to AWS
Core fine systems to leave GovDC.
Nov 9 2020 6:22AM
NSW to set up govt-wide cyber security services panel
Expected to overcome sourcing issues.
Oct 21 2020 12:25PM
NSW govt makes its first regulation machine-readable
Launches rules-as-code platform.
Oct 1 2020 11:34AM
NSW strikes government-wide cloud deal with AWS
Joins Vault Cloud on sourcing arrangement.
Sep 3 2020 6:52AM
Big four banks join NSW govt's death notification service pilot
Major telcos next in line for 'tell us once' initiative.
Jun 12 2020 12:00PM
NSW photo cards next on Dominello's digital hit list
Physical alternative slated for later this year.
May 29 2020 1:34PM
NSW govt, ANZ trial national one-stop death notification service
Matches data against new national registry database.
Apr 8 2020 2:07PM
NSW govt delays release of first-ever AI strategy
Gives itself more time to wrangle ‘complex issues’.
Mar 31 2020 1:43PM
NSW govt IT spending soars $800m in a single year
Up 20 percent.
Mar 2 2020 6:58AM
NSW compo watchdog upgrades fraud sniffer to advanced analytics
Ramps up detection tech to uncover suspected workplace injury, CTP fraud.
Jan 21 2020 6:50AM
NSW govt targets legacy sprawl, future platforms in new digital strategy
Maps out steps to move beyond digital.
Nov 29 2019 4:50AM
NSW loses digital govt lead Pia Andrews
Canberra-Sydney commute takes its toll.
Sep 19 2019 10:48PM
Dominello gets his DAC back as NSW govt kills DFSI
New department brings puzzle pieces together.
Apr 5 2019 11:54AM
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