department of customer service

NSW DCS migrating ID management to SaaS

NSW DCS migrating ID management to SaaS

Licence consolidation also on the menu.
Richard Chirgwin Oct 6 2023 7:40AM Strategy
NSW gov digital secretary leaving in November

NSW gov digital secretary leaving in November

Emma Hogan calls time.
Richard Chirgwin Sep 4 2023 1:01PM Strategy
NSW Department of Customer Service promotes Aarti Joshi to CIO

NSW Department of Customer Service promotes Aarti Joshi to CIO

As acting CIO moves to NSW Telco Authority.
Jeremy Nadel Jun 2 2023 6:46AM Training & Development
NSW DCS signs AWS megadeal for $57.6m

NSW DCS signs AWS megadeal for $57.6m

Consolidates consumption by business units.
Justin Hendry Jun 3 2022 6:49AM Cloud
NSW gov looks to replace main website hosting platform

NSW gov looks to replace main website hosting platform

Consolidations, pandemic drive up traffic.
Justin Hendry May 2 2022 6:30AM Cloud
NSW gov slashes $1bn from SAP licensing cost

NSW gov slashes $1bn from SAP licensing cost

Contract now worth $475m over 15 years.
Justin Hendry Mar 17 2022 12:02PM Strategy
NSW Justice takes charge of massive government ERP consolidation

NSW Justice takes charge of massive government ERP consolidation

Customer Service cedes responsibility after two years of work.
Justin Hendry Jan 24 2022 7:05AM Strategy
Telstra-led consortium to build out NSW's digital twin

Telstra-led consortium to build out NSW's digital twin

Ahead of planned statewide rollout.
Justin Hendry Sep 20 2021 1:38PM Software
NSW govt looks to broker new cloud deals

NSW govt looks to broker new cloud deals

As public cloud shift ramps up.
Justin Hendry Sep 1 2021 12:50PM Cloud
NSW govt extends digital photo card trial to more than 200 suburbs

NSW govt extends digital photo card trial to more than 200 suburbs

In Western Sydney and the Blue Mountains.
Justin Hendry Aug 5 2021 11:41AM Software
NSW Customer Service dept appoints cluster CISO

NSW Customer Service dept appoints cluster CISO

Finds new leader at NSW Justice.
Justin Hendry Jul 20 2021 6:30AM Strategy
NSW Customer Service dept hunts new CIO to lead merged IT group

NSW Customer Service dept hunts new CIO to lead merged IT group

Following restructure.
Justin Hendry Jun 1 2021 12:58PM Strategy
NSW Customer Service dept to merge IT teams in restructure

NSW Customer Service dept to merge IT teams in restructure

CIO, CTO teams to combine.
Justin Hendry Apr 28 2021 6:55AM Strategy
NSW govt replaces Unisys IT services with blend of insourcing, outsourcing

NSW govt replaces Unisys IT services with blend of insourcing, outsourcing

GovConnect shared services transition nears completion.
Justin Hendry Apr 15 2021 6:59AM Strategy
NSW Customer Service dept hunts CISO for 'expanded' role

NSW Customer Service dept hunts CISO for 'expanded' role

Leadership position elevated.
Justin Hendry Mar 15 2021 6:55AM Training & Development
NSW govt to create on-demand IT contractor pool for 'burst' work

NSW govt to create on-demand IT contractor pool for 'burst' work

As urgent work requests, digital programs climb.
Justin Hendry Mar 10 2021 12:38PM Strategy
NSW govt kicks off digital photo card trial

NSW govt kicks off digital photo card trial

Builds on success of digital driver’s licence.
Justin Hendry Feb 2 2021 11:55AM Software
Meet the state government finalists in the 2021 iTnews Benchmark Awards

Meet the state government finalists in the 2021 iTnews Benchmark Awards

Insiders speak about check-in apps and a large-scale digital twin.
Staff Writer Jan 29 2021 12:38PM Projects
Service NSW told to urgently improve data handling after cyber attack

Service NSW told to urgently improve data handling after cyber attack

Audit finds problems by the bucket load.
Justin Hendry Dec 18 2020 5:51PM Strategy

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