Kmart Australia and NZ will put a robot called TORY into every store
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US banks deploy AI to monitor customers, workers
Amid tech backlash.
Apr 20 2021 11:44AM
SolarWinds says "fewer than 18,000" customers compromised
Software update allowed hackers to spy unnoticed for almost nine months.
Dec 15 2020 6:50AM
How Telstra and others "overcharged" NBN customers
Analysis: Bad process, bad data.
Nov 16 2017 6:30AM
NBN Co readies pitch to 'high-value' business users
Nears milestone entry into the business Ethernet market.
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Customs to pilot new border clearance system
Automated, biometric future for travellers.
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How Qantas riled up the Kiwis during Rugby World Cup
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Vodafone invests in social to combat customer churn
Seeks an 'omnichannel' view of customers.
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iiNet pulls in 12,000 NBN fibre customers
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Kogan sues ispONE
Telco partner in legal firing line.
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iiNet adds 2600 NBN fibre customers
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Dropbox overhaul aims to attract enterprise users
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Westpac customers still waiting for mobile banking upgrade
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Internode makes play for disgruntled Adam customers
As 'only true remaining South Australian ISP' is sold.
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HP Australia hit by ACCC legal case
Warranty and guarantee obligations questioned.
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Emergency maintenance downs SugarCRM cloud
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Misled TPG unlimited customers granted free exit
Can terminate contract without penalty.
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Telco strategy shifts to the customer
Comment: Better customer service a win for consumers and telcos.
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Can consumers be expected to understand mobile pricing?
Comment: Fixed-line and mobile arguments are rife with inconsistencies.
Jul 28 2011 2:25PM
Melbourne IT gives up on SMB cloud
Not worth the investment.
Jun 2 2011 6:50AM
NBN Co to trial direct calls to ISPs' customers
Technician call-out confirmations to come direct.
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