customers

T-Mobile says hackers stole about 7.8m postpaid customers' personal data

T-Mobile says hackers stole about 7.8m postpaid customers' personal data

As it performs ongoing investigation into a cyberattack.
Staff Writer Aug 19 2021 12:10PM Security
US banks deploy AI to monitor customers, workers

US banks deploy AI to monitor customers, workers

Amid tech backlash.
Paresh Dave and Jeffrey Dastin Apr 20 2021 11:44AM Financial Services
SolarWinds says "fewer than 18,000" customers compromised

SolarWinds says "fewer than 18,000" customers compromised

Software update allowed hackers to spy unnoticed for almost nine months.
Jack Stubbs and Raphael Satter Dec 15 2020 6:50AM Security
How Telstra and others "overcharged" NBN customers

How Telstra and others "overcharged" NBN customers

Analysis: Bad process, bad data.
Ry Crozier Nov 16 2017 6:30AM Telco/ISP
NBN Co readies pitch to 'high-value' business users

NBN Co readies pitch to 'high-value' business users

Nears milestone entry into the business Ethernet market.
Ry Crozier Jan 10 2017 12:00PM Telco/ISP
Customs to pilot new border clearance system

Customs to pilot new border clearance system

Automated, biometric future for travellers.
Allie Coyne Jul 21 2014 1:20PM Security
How Qantas riled up the Kiwis during Rugby World Cup

How Qantas riled up the Kiwis during Rugby World Cup

And why it won't happen in 2015.
Ry Crozier Nov 25 2013 10:57AM Software
Vodafone invests in social to combat customer churn

Vodafone invests in social to combat customer churn

Seeks an 'omnichannel' view of customers.
Ry Crozier Nov 19 2013 12:42PM Software
iiNet pulls in 12,000 NBN fibre customers

iiNet pulls in 12,000 NBN fibre customers

Surpasses 20,000 total connections on new network.
Ry Crozier Aug 21 2013 10:45AM Telco/ISP
Kogan sues ispONE

Kogan sues ispONE

Telco partner in legal firing line.
Allie Coyne Apr 9 2013 4:34PM Telco/ISP
iiNet adds 2600 NBN fibre customers

iiNet adds 2600 NBN fibre customers

In just over three months.
Ry Crozier Mar 19 2013 11:07AM Telco/ISP
Dropbox overhaul aims to attract enterprise users

Dropbox overhaul aims to attract enterprise users

Role-based access, dashboards introduced.
Gerry Shih Feb 13 2013 12:45PM Storage
Westpac customers still waiting for mobile banking upgrade

Westpac customers still waiting for mobile banking upgrade

More job cuts flagged.
Charis Palmer Nov 5 2012 1:50PM Software
Internode makes play for disgruntled Adam customers

Internode makes play for disgruntled Adam customers

As 'only true remaining South Australian ISP' is sold.
Ry Crozier Oct 24 2012 8:00PM Telco/ISP
HP Australia hit by ACCC legal case

HP Australia hit by ACCC legal case

Warranty and guarantee obligations questioned.
Ry Crozier Oct 16 2012 2:40PM Hardware
Emergency maintenance downs SugarCRM cloud

Emergency maintenance downs SugarCRM cloud

No notice given.
Juha Saarinen Oct 12 2012 5:20AM Software
Misled TPG unlimited customers granted free exit

Misled TPG unlimited customers granted free exit

Can terminate contract without penalty.
Staff Writers Jul 24 2012 11:58AM Telco/ISP
Telco strategy shifts to the customer

Telco strategy shifts to the customer

Comment: Better customer service a win for consumers and telcos.
David Kennedy Dec 9 2011 1:19PM Telco/ISP
Can consumers be expected to understand mobile pricing?

Can consumers be expected to understand mobile pricing?

Comment: Fixed-line and mobile arguments are rife with inconsistencies.
David Havyatt Jul 28 2011 2:25PM Telco/ISP
Melbourne IT gives up on SMB cloud

Melbourne IT gives up on SMB cloud

Not worth the investment.
Brett Winterford Jun 2 2011 6:50AM Networking

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