customers
US banks deploy AI to monitor customers, workers
Amid tech backlash.
Apr 20 2021 11:44AM
SolarWinds says "fewer than 18,000" customers compromised
Software update allowed hackers to spy unnoticed for almost nine months.
Dec 15 2020 6:50AM
How Telstra and others "overcharged" NBN customers
Analysis: Bad process, bad data.
Nov 16 2017 6:30AM
NBN Co readies pitch to 'high-value' business users
Nears milestone entry into the business Ethernet market.
Jan 10 2017 12:00PM
Customs to pilot new border clearance system
Automated, biometric future for travellers.
Jul 21 2014 1:20PM
How Qantas riled up the Kiwis during Rugby World Cup
And why it won't happen in 2015.
Nov 25 2013 10:57AM
Vodafone invests in social to combat customer churn
Seeks an 'omnichannel' view of customers.
Nov 19 2013 12:42PM
iiNet pulls in 12,000 NBN fibre customers
Surpasses 20,000 total connections on new network.
Aug 21 2013 10:45AM
Kogan sues ispONE
Telco partner in legal firing line.
Apr 9 2013 4:34PM
iiNet adds 2600 NBN fibre customers
In just over three months.
Mar 19 2013 11:07AM
Dropbox overhaul aims to attract enterprise users
Role-based access, dashboards introduced.
Feb 13 2013 12:45PM
Westpac customers still waiting for mobile banking upgrade
More job cuts flagged.
Nov 5 2012 1:50PM
Internode makes play for disgruntled Adam customers
As 'only true remaining South Australian ISP' is sold.
Oct 24 2012 8:00PM
HP Australia hit by ACCC legal case
Warranty and guarantee obligations questioned.
Oct 16 2012 2:40PM
Emergency maintenance downs SugarCRM cloud
No notice given.
Oct 12 2012 5:20AM
Misled TPG unlimited customers granted free exit
Can terminate contract without penalty.
Jul 24 2012 11:58AM
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Telco strategy shifts to the customer
Comment: Better customer service a win for consumers and telcos.
Dec 9 2011 1:19PM
Can consumers be expected to understand mobile pricing?
Comment: Fixed-line and mobile arguments are rife with inconsistencies.
Jul 28 2011 2:25PM
Melbourne IT gives up on SMB cloud
Not worth the investment.
Jun 2 2011 6:50AM
NBN Co to trial direct calls to ISPs' customers
Technician call-out confirmations to come direct.
May 11 2011 6:07AM
