customer

Mozilla Store users suffer data breach

Mozilla Store users suffer data breach

Change user names and passwords immediately.
Phil Muncaster Aug 7 2009 7:02AM Security
IBM and Nuance talk up speech tech partnership

IBM and Nuance talk up speech tech partnership

Focus on customer service, VoIP and device control.
Ian Williams Aug 4 2009 7:06AM Software
McAfee sends out personal details in email

McAfee sends out personal details in email

Details of 1400 Australian security professionals leaked.
Ben Grubb Jul 29 2009 4:21PM Security
NAB deploys voice recognition for phone banking

NAB deploys voice recognition for phone banking

Telstra wins integration and support contract.
Staff Writers Jun 22 2009 2:59PM Software
Symantec and McAfee pay out US$375,000 for fee abuse

Symantec and McAfee pay out US$375,000 for fee abuse

Two of the world’s biggest security software vendors have settled a case brought by New York State over billing customers without their consent.
Iain Thomson Jun 11 2009 11:09AM Security
T-Mobile confirms hack but doubts crooks have the goods

T-Mobile confirms hack but doubts crooks have the goods

T-Mobile has confirmed that hackers were able to swipe data from its systems, but the wireless carrier is downplaying the threat to customers.
Dan Kaplan Jun 10 2009 3:00PM Security
How to improve CRM processes at no extra cost

How to improve CRM processes at no extra cost

Forty per cent of companies are focused on generating effective customer relationship management (CRM) strategies in order to increase their competitiveness when the economy recovers, according to Gartner.
Rosalie Marshall May 27 2009 12:23AM Software
Internode turns attention to customer care systems

Internode turns attention to customer care systems

Internode has started a $4 million upgrade to its customer care systems that the ISP says will reduce queues in busy periods and provide more self-service options for customers.
Staff Writers May 26 2009 11:12AM Software
iPhone takes customer satisfaction crown

iPhone takes customer satisfaction crown

Apple has claimed an important award for customer satisfaction.
Shaun Nichols May 1 2009 1:42PM Hardware
Western Power buys Oracle billing software

Western Power buys Oracle billing software

Western Power has invested in Oracle software to help manage larger volumes of customer information brought about by disaggregation of the electricity market in Western Australia.
Staff Writers Apr 6 2009 2:49PM Software
Freshtel cuts off customer phone support

Freshtel cuts off customer phone support

VoIP provider Freshtel has announced it is moving to an email support-only model, days before opening its Firefly softphone to Mac users for the first time.
Staff Writers Mar 27 2009 3:32PM Telco/ISP
Salesforce.com pairs up with Twitter

Salesforce.com pairs up with Twitter

Salesforce.com has unveiled new integration with micro-blogging site Twitter that will allow customers to track 'tweets' about their business.
Rosalie Marshall Mar 24 2009 6:16AM Software
NAB buys VeCommerce speech recognition system from Telstra

NAB buys VeCommerce speech recognition system from Telstra

National Australia Bank has bought a VeCommerce speech recognition system from Telstra that will underpin its 136 NAB customer service number.
Staff Writers Mar 5 2009 3:28PM Software
Firms set to mine social computing for CRM

Firms set to mine social computing for CRM

More than half of companies are likely to establish online communities to help them with their CRM initiatives by next year, but poor management may cause many of these projects to backfire, according to Gartner.
Phil Muncaster Feb 21 2009 7:37AM Software
Oracle beefs up CRM On Demand

Oracle beefs up CRM On Demand

Oracle has bolstered its portfolio of software-as-a-service customer relationship management (CRM) products with the addition of five new applications designed to help boost salesforce productivity, lower costs and improve customer satisfaction.
Phil Muncaster Feb 19 2009 6:48AM Software
Salesforce.com forecasts a 'cloudy' Spring

Salesforce.com forecasts a 'cloudy' Spring

Salesforce.com has rolled out the latest version of its hosted CRM platform.
Shaun Nichols Feb 10 2009 3:00PM Software
Oracle releases CRM On Demand Release 16

Oracle releases CRM On Demand Release 16

Oracle has announced its next edition of customer management software, Oracle CRM On Demand Release 16.
Rosalie Marshall Jan 28 2009 3:01PM Software
Salesforce taps Web 2.0 for Service Cloud

Salesforce taps Web 2.0 for Service Cloud

Salesforce.com today launched a new customer service offering, which integrates with Facebook, Google and other resources to help contact centre staff better support customers.
Phil Muncaster Jan 16 2009 6:47AM Networking
100GbE customer surge predicted within two years

100GbE customer surge predicted within two years

100 Gigabit Ethernet technologies will outship OC-768 in just two years with growth driven largely by customers rather than carriers, according to Freesky Research.
Staff Writers Jan 6 2009 12:17PM Telco/ISP
Protecting customer information

Protecting customer information

Enterprises still seem to have turned a blind eye to the vulnerability that exists when information, in document and spreadsheet form, leaves the company via email and laptops.
Brian Dirking, principal product director, Oracle Nov 25 2008 4:30PM Security

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