crm

Telstra expands its use of Salesforce

Telstra expands its use of Salesforce

To improve sales pipeline and personalisation.
Ry Crozier Aug 15 2019 10:34AM Cloud
People’s Choice taps Salesforce multi-cloud in digital push

People’s Choice taps Salesforce multi-cloud in digital push

Credit Union aims to be fully digital by 2020.
Matt Johnston Aug 12 2019 1:30PM Financial Services
Salesforce expands footprint into China with Alibaba partnership

Salesforce expands footprint into China with Alibaba partnership

Exclusive provider for mainland China.
Staff Writer Jul 26 2019 6:25AM Strategy
Botched CRM upgrade leaves MYOB customers stranded

Botched CRM upgrade leaves MYOB customers stranded

Unable to file paperwork with Tax Office or make payments.
Ry Crozier Apr 30 2019 6:30AM Financial Services
NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle

NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle

Shift to Salesforce, AWS accelerates.
Justin Hendry Mar 7 2019 10:00AM Cloud
UNSW taps Microsoft to replace 17 CRMs and datasets

UNSW taps Microsoft to replace 17 CRMs and datasets

As part of $3bn goal to reach global top 50 unis.
Matt Johnston Feb 27 2019 6:55AM Projects
Vodafone plans ‘brand new e-commerce platform’

Vodafone plans ‘brand new e-commerce platform’

Wants recommendation engine for new plans, may not want Oracle, SAS, Salesforce …
Simon Sharwood Feb 18 2019 7:25AM Strategy
Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM

Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM

Consolidating and automating systems.
Matt Johnston Feb 5 2019 7:10AM Projects
NAB commits to massive CRM transformation

NAB commits to massive CRM transformation

Reveals platform choices and new internally-built integration layer.
Ry Crozier Jan 23 2019 7:05AM Financial Services
Toll swaps stagnant Siebel for Salesforce

Toll swaps stagnant Siebel for Salesforce

CRM couldn't scale to handle Christmas.
Ry Crozier Sep 28 2018 9:12AM Cloud
SAP, Microsoft and Adobe announce data alliance

SAP, Microsoft and Adobe announce data alliance

Plan single view of the customer across silos.
Staff Writer Sep 25 2018 8:52AM Financial Services
SAP CRM sidelined at environment agency

SAP CRM sidelined at environment agency

Cloud, IoT sensors and low-code development are in, on-prem IT is on the way out.
Simon Sharwood Jul 31 2018 12:05AM Strategy
University of Canberra to overhaul student CRM

University of Canberra to overhaul student CRM

To improve retention and engagement.
Matt Johnston Jul 11 2018 10:53AM Software
Seek cuts SAP core over to cloud

Seek cuts SAP core over to cloud

As it moves away from running its own data centres.
Ry Crozier Jun 7 2018 11:53AM Cloud
NDIA suffers extended CRM issues

NDIA suffers extended CRM issues

Attributed to networking software.
Justin Hendry Jun 1 2018 6:15PM Software
Stockland deploys Salesforce in retirement business

Stockland deploys Salesforce in retirement business

To identify promising leads.
Matt Johnston May 10 2018 12:01PM Software
AMP prepares to switch on Salesforce CRM

AMP prepares to switch on Salesforce CRM

In major advice overhaul.
Allie Coyne Feb 8 2018 11:56AM Software
REA Group re-platforms its operations

REA Group re-platforms its operations

Different architectural approaches for Australia and Asia.
Ry Crozier Nov 23 2017 6:40AM Cloud
Salesforce launches on AWS Sydney region

Salesforce launches on AWS Sydney region

Takes action on six years of promises.
Ry Crozier Oct 17 2017 10:18AM Software
Sydney Water embarks on $250m core IT uplift

Sydney Water embarks on $250m core IT uplift

Powers future built around analytics and the customer.
Ry Crozier Jun 21 2017 12:03PM Strategy

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