Alphabet shutting down internet balloon venture Loon
Intel avoids outsourcing embrace, investigates hack of results
Google threatens to withdraw search engine in Australia
Govt awards first grants for alternative voice services trial
Critical bugs found in Cisco SD-WAN software
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Charles Sturt Uni prepares for final stage of CRM upgrade
Supporting students across 10 campuses.
Oct 16 2020 12:49PM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
Penrith City Council taps Dynamics 365 as first CRM
Supporting a booming population.
Feb 21 2020 6:40AM
Flinders Uni builds real-time data system on three-cloud solution
Improves security posture.
Oct 1 2019 10:25AM
Salesforce killer Zoho sinks cash into local racks
Aldi of CRM buys Equinix cages, refuses to utter the phrase ERP out loud.
Sep 19 2019 11:59PM
Telstra expands its use of Salesforce
To improve sales pipeline and personalisation.
Aug 15 2019 10:34AM
People’s Choice taps Salesforce multi-cloud in digital push
Credit Union aims to be fully digital by 2020.
Aug 12 2019 1:30PM
Salesforce expands footprint into China with Alibaba partnership
Exclusive provider for mainland China.
Jul 26 2019 6:25AM
Botched CRM upgrade leaves MYOB customers stranded
Unable to file paperwork with Tax Office or make payments.
Apr 30 2019 6:30AM
NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle
Shift to Salesforce, AWS accelerates.
Mar 7 2019 10:00AM
UNSW taps Microsoft to replace 17 CRMs and datasets
As part of $3bn goal to reach global top 50 unis.
Feb 27 2019 6:55AM
Vodafone plans ‘brand new e-commerce platform’
Wants recommendation engine for new plans, may not want Oracle, SAS, Salesforce …
Feb 18 2019 7:25AM
Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM
Consolidating and automating systems.
Feb 5 2019 7:10AM
NAB commits to massive CRM transformation
Reveals platform choices and new internally-built integration layer.
Jan 23 2019 7:05AM
Toll swaps stagnant Siebel for Salesforce
CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
SAP, Microsoft and Adobe announce data alliance
Plan single view of the customer across silos.
Sep 25 2018 8:52AM
SAP CRM sidelined at environment agency
Cloud, IoT sensors and low-code development are in, on-prem IT is on the way out.
Jul 31 2018 12:05AM
University of Canberra to overhaul student CRM
To improve retention and engagement.
Jul 11 2018 10:53AM
Seek cuts SAP core over to cloud
As it moves away from running its own data centres.
Jun 7 2018 11:53AM
NDIA suffers extended CRM issues
Attributed to networking software.
Jun 1 2018 6:15PM
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