crm

Botched CRM upgrade leaves MYOB customers stranded

Botched CRM upgrade leaves MYOB customers stranded

Unable to file paperwork with Tax Office or make payments.
Apr 30 2019 6:30AM
NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle

NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle

Shift to Salesforce, AWS accelerates.
Mar 7 2019 10:00AM
UNSW taps Microsoft to replace 17 CRMs and datasets

UNSW taps Microsoft to replace 17 CRMs and datasets

As part of $3bn goal to reach global top 50 unis.
Feb 27 2019 6:55AM
Vodafone plans ‘brand new e-commerce platform’

Vodafone plans ‘brand new e-commerce platform’

Wants recommendation engine for new plans, may not want Oracle, SAS, Salesforce …
Feb 18 2019 7:25AM
Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM

Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM

Consolidating and automating systems.
Feb 5 2019 7:10AM
NAB commits to massive CRM transformation

NAB commits to massive CRM transformation

Reveals platform choices and new internally-built integration layer.
Jan 23 2019 7:05AM
Toll swaps stagnant Siebel for Salesforce

Toll swaps stagnant Siebel for Salesforce

CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
SAP, Microsoft and Adobe announce data alliance

SAP, Microsoft and Adobe announce data alliance

Plan single view of the customer across silos.
Sep 25 2018 8:52AM
SAP CRM sidelined at environment agency

SAP CRM sidelined at environment agency

Cloud, IoT sensors and low-code development are in, on-prem IT is on the way out.
Jul 31 2018 12:05AM
University of Canberra to overhaul student CRM

University of Canberra to overhaul student CRM

To improve retention and engagement.
Jul 11 2018 10:53AM
Seek cuts SAP core over to cloud

Seek cuts SAP core over to cloud

As it moves away from running its own data centres.
Jun 7 2018 11:53AM
NDIA suffers extended CRM issues

NDIA suffers extended CRM issues

Attributed to networking software.
Jun 1 2018 6:15PM
Stockland deploys Salesforce in retirement business

Stockland deploys Salesforce in retirement business

To identify promising leads.
May 10 2018 12:01PM
AMP prepares to switch on Salesforce CRM

AMP prepares to switch on Salesforce CRM

In major advice overhaul.
Feb 8 2018 11:56AM
REA Group re-platforms its operations

REA Group re-platforms its operations

Different architectural approaches for Australia and Asia.
Nov 23 2017 6:40AM
Salesforce launches on AWS Sydney region

Salesforce launches on AWS Sydney region

Takes action on six years of promises.
Oct 17 2017 10:18AM
Sydney Water embarks on $250m core IT uplift

Sydney Water embarks on $250m core IT uplift

Powers future built around analytics and the customer.
Jun 21 2017 12:03PM
DuluxGroup's IT transformation is aimed at the cloud

DuluxGroup's IT transformation is aimed at the cloud

And making it simpler for IT to on-board acquired businesses.
Jun 7 2017 6:45AM
CBA eyes central oversight for Salesforce instances

CBA eyes central oversight for Salesforce instances

Begins talks to bridge 19 ‘orgs’ under single centre of excellence.
Oct 13 2016 12:00PM
Nufarm commits to global Salesforce rollout

Nufarm commits to global Salesforce rollout

Supply chain systems also in line for overhaul.
Nov 3 2015 6:00AM

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