crm
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
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Penrith City Council taps Dynamics 365 as first CRM
Supporting a booming population.
Feb 21 2020 6:40AM
Flinders Uni builds real-time data system on three-cloud solution
Improves security posture.
Oct 1 2019 10:25AM
Salesforce killer Zoho sinks cash into local racks
Aldi of CRM buys Equinix cages, refuses to utter the phrase ERP out loud.
Sep 19 2019 11:59PM
Telstra expands its use of Salesforce
To improve sales pipeline and personalisation.
Aug 15 2019 10:34AM
People’s Choice taps Salesforce multi-cloud in digital push
Credit Union aims to be fully digital by 2020.
Aug 12 2019 1:30PM
Salesforce expands footprint into China with Alibaba partnership
Exclusive provider for mainland China.
Jul 26 2019 6:25AM
Botched CRM upgrade leaves MYOB customers stranded
Unable to file paperwork with Tax Office or make payments.
Apr 30 2019 6:30AM
NAB pushes fast alpha of its new CRM hard to move off Siebel, Oracle
Shift to Salesforce, AWS accelerates.
Mar 7 2019 10:00AM
UNSW taps Microsoft to replace 17 CRMs and datasets
As part of $3bn goal to reach global top 50 unis.
Feb 27 2019 6:55AM
Vodafone plans ‘brand new e-commerce platform’
Wants recommendation engine for new plans, may not want Oracle, SAS, Salesforce …
Feb 18 2019 7:25AM
Benchmark Awards 2019 Finalist: Canberra Uni revamps student CRM
Consolidating and automating systems.
Feb 5 2019 7:10AM
NAB commits to massive CRM transformation
Reveals platform choices and new internally-built integration layer.
Jan 23 2019 7:05AM
Toll swaps stagnant Siebel for Salesforce
CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
SAP, Microsoft and Adobe announce data alliance
Plan single view of the customer across silos.
Sep 25 2018 8:52AM
SAP CRM sidelined at environment agency
Cloud, IoT sensors and low-code development are in, on-prem IT is on the way out.
Jul 31 2018 12:05AM
University of Canberra to overhaul student CRM
To improve retention and engagement.
Jul 11 2018 10:53AM
Seek cuts SAP core over to cloud
As it moves away from running its own data centres.
Jun 7 2018 11:53AM
NDIA suffers extended CRM issues
Attributed to networking software.
Jun 1 2018 6:15PM
Stockland deploys Salesforce in retirement business
To identify promising leads.
May 10 2018 12:01PM
