BigPond expands Second Life presence

By

Telstra BigPond has opened a customer support kiosk in Second Life, populated by avatars who can answer queries by text and voice.

BigPond expands Second Life presence
Going against the recent trend towards in-world closures , Telstra said the initiative was driven by the popularity of Second Life among BigPond customers.

The kiosk will be available every Monday to Friday from 11 am to 10 pm Australian Eastern Standard Time.

BigPond group managing director, Justin Milne, claimed the kiosk was an example of Telstra ‘pioneering new ways to provide an exceptional level of sales and support to our customers through as many channels as possible’.

BigPond Second Life claims to have ‘around 100,000’ registered members.

BigPond has 16 islands in Second Life and five of these are exclusively residential islands.
Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

Woolworths cuts Big W loose from shared technology stack

Woolworths cuts Big W loose from shared technology stack

DuluxGroup taps SAP to drive sales in Bunnings stores

DuluxGroup taps SAP to drive sales in Bunnings stores

Qantas is building a group-wide AI capability

Qantas is building a group-wide AI capability

Qantas makes architectural changes to its API management platform

Qantas makes architectural changes to its API management platform

Log In

  |  Forgot your password?