Ry Crozier

Editor-in-Chief

Ry Crozier has reported on the technology sector for 25 years.

Crozier re-joined iTnews in 2015, after previous stints as a journalist at the University of New South Wales and Electronics News.

Recent articles by Ry Crozier

Telstra's free NBN speed boost backfires

Telstra's free NBN speed boost backfires

As FTTN/B curse resurfaces.
Ry Crozier Nov 21 2019 6:19PM Telco/ISP
Kayo Sports hopes to make its support bot a "mind reader"

Kayo Sports hopes to make its support bot a "mind reader"

Aussie streaming service to use data to guess why customers are getting in contact.
Ry Crozier Nov 21 2019 7:10AM Cloud
NBN Co looks to retain customers and grow their "lifetime value"

NBN Co looks to retain customers and grow their "lifetime value"

Establishes a presence across seven Salesforce clouds.
Ry Crozier Nov 21 2019 7:04AM Cloud
NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Ry Crozier Nov 20 2019 1:39PM Telco/ISP
NBN Co claims internet providers will milk it for rebates

NBN Co claims internet providers will milk it for rebates

While arguing it could also be persuaded to game the system for revenue.
Ry Crozier Nov 20 2019 6:55AM Telco/ISP
Woolworths develops skills 'GPS' for Group IT

Woolworths develops skills 'GPS' for Group IT

IT Career Framework charts future staff development paths.
Ry Crozier Nov 20 2019 6:51AM Training & Development
NBN Co to run CX transformation

NBN Co to run CX transformation

Builds new CoE, plans to deploy new software.
Ry Crozier Nov 19 2019 7:10AM Telco/ISP
NBN Co is skipping "thousands" of premises a month

NBN Co is skipping "thousands" of premises a month

Unable to order a service for over two years.
Ry Crozier Nov 18 2019 1:43PM Telco/ISP
NBN Co threatens to halt future FTTN upgrades

NBN Co threatens to halt future FTTN upgrades

If it is forced to pay up for faults and slow services.
Ry Crozier Nov 18 2019 7:15AM Telco/ISP
British Labour pledges free full-fibre broadband for all premises

British Labour pledges free full-fibre broadband for all premises

Massive national project that could cost $38 billion.
Ry Crozier Nov 16 2019 12:39AM Telco/ISP
Telstra creates digital spaces for 5000 field technicians

Telstra creates digital spaces for 5000 field technicians

Centralises access to tools, apps, and collaboration.
Ry Crozier Nov 15 2019 7:25AM Software
Telstra identifies 500 locations for edge compute

Telstra identifies 500 locations for edge compute

Shifts gears on initial project with Commonwealth Bank.
Ry Crozier Nov 13 2019 12:17PM Cloud
NBN Co resists calling in reinforcements for FTTC build

NBN Co resists calling in reinforcements for FTTC build

As FY20 targets look as large as ever.
Ry Crozier Nov 13 2019 7:10AM Telco/ISP
Australia Post tackles 'observability' after digital transformation

Australia Post tackles 'observability' after digital transformation

Moves faster, but also finds complexity.
Ry Crozier Nov 12 2019 1:39PM Cloud
Telstra uses AI to predict battery failures

Telstra uses AI to predict battery failures

One of three use cases for artificial intelligence technology.
Ry Crozier Nov 11 2019 1:42PM Software
ANZ can watch live NPS impact of internet banking outages

ANZ can watch live NPS impact of internet banking outages

Reveals technology roadmap.
Ry Crozier Nov 11 2019 6:55AM Financial Services
NBN Co urged to over-provision downlink on all services

NBN Co urged to over-provision downlink on all services

Giving all customers a chance of hitting top theoretical speed.
Ry Crozier Nov 7 2019 3:22PM Networking
NAB overhauls security systems

NAB overhauls security systems

Part of wider project to automatically triage security alerts.
Ry Crozier Nov 6 2019 1:30PM Financial Services
NAB reveals how it secured APRA's cloud blessing

NAB reveals how it secured APRA's cloud blessing

Tool that auto checks code also handles bulk regulatory approval.
Ry Crozier Nov 6 2019 6:55AM Cloud
NBN Co's low-end price offers lead to disagreement

NBN Co's low-end price offers lead to disagreement

Leaves some enthused, others underwhelmed.
Ry Crozier Nov 5 2019 1:25PM Telco/ISP

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