zendesk

Case Study: Catapult Sports boost efficiencies

Case Study: Catapult Sports boost efficiencies

Under new platform implementation.
Kate Weber Feb 21 2024 4:35PM Marketing
Afterpay uses four key systems to back its support function

Afterpay uses four key systems to back its support function

To forecast demand and assess and train staff.
Jeremy Nadel Jul 25 2023 6:54AM Software
Woolworths wants to live-track Milkrun riders picking your order from shelves

Woolworths wants to live-track Milkrun riders picking your order from shelves

Customers would be able to direct them what to buy.
Jeremy Nadel Jun 13 2023 12:22PM Software
Zendesk is now private in US$10 billion deal

Zendesk is now private in US$10 billion deal

Shareholders received $77.50 per share in cash.
Staff Writer Nov 23 2022 9:47AM Emerging Tech
Zendesk shareholders vote in favour of US$10.2 billion go-private deal

Zendesk shareholders vote in favour of US$10.2 billion go-private deal

Hellman & Friedman, Permira deal advances.
Staff Writer Sep 20 2022 11:59AM Strategy
Zendesk shareholders vote to go private

Zendesk shareholders vote to go private

Shareholders vote for US$10.2 billion planned acquisition.
Staff Writer Sep 20 2022 9:54AM Emerging Tech
Proxy firm ISS recommends Zendesk shareholders back go-private deal

Proxy firm ISS recommends Zendesk shareholders back go-private deal

Advisory backs $US10bn private equity acquisition.
Staff Writer Sep 7 2022 6:45AM Strategy
Zendesk nears buyout deal with private equity firms

Zendesk nears buyout deal with private equity firms

Rumours of US$7 billion price tag.
Chibuike Oguh Jun 24 2022 1:15PM Strategy
Zendesk close to striking buyout deal

Zendesk close to striking buyout deal

Buyout firms include Hellman & Friedman LLC and Permira, the Wall Street Journal.
Staff Writer Jun 24 2022 9:24AM Emerging Tech
Zendesk rejects US$16 billion private equity offer

Zendesk rejects US$16 billion private equity offer

CRM vendor persisting with SurveyMonkey offer.
Staff Writer Feb 11 2022 11:49AM Financial Services
How SelfWealth manages its explosive growth in customer numbers

How SelfWealth manages its explosive growth in customer numbers

Trading platform grows by 500 per cent while stock market doubles in size.
VB Templeman Dec 6 2021 12:55PM Marketing
Zendesk to buy SurveyMonkey parent for $5.3bn

Zendesk to buy SurveyMonkey parent for $5.3bn

After facing tailwinds during the pandemic.
Krystal Hu and Noor Zainab Hussain Oct 29 2021 1:00PM Software
Telstra's Belong moves to fully digital support model

Telstra's Belong moves to fully digital support model

Had 11,000 ticket backlog at height of COVID-19 crisis.
Ry Crozier Jun 9 2020 6:48AM Software
Benchmark Awards 2019 Finalist: Boost Juice real-time feedback app

Benchmark Awards 2019 Finalist: Boost Juice real-time feedback app

Gathering more data than mystery shoppers ever could.
Staff Writers Feb 5 2019 12:19PM Software
Twitter, Pinterest, Tumblr targeted in Zendesk attack

Twitter, Pinterest, Tumblr targeted in Zendesk attack

Customer service software provider hacked.
Allie Coyne Feb 22 2013 3:47PM Security
Zendesk hacked, social platforms targeted

Zendesk hacked, social platforms targeted

Twitter, Pinterest, Tumblr details breached.
Allie Coyne Feb 22 2013 3:47PM Security

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