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Woodside reworks AI assistant as over-promises bite
Two years on, Willow now looks very different; this is why.
Mar 29 2019 12:05PM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
IBM says Watson AI services will now work on any cloud
Tries to win customers that want greater flexibility.
Feb 13 2019 6:40AM
NSW Roads and Maritime to go multi-cloud
Explores its options for 280 applications.
May 17 2018 12:01PM
Defence deploys Watson to read military insights
Only secret, on-premises version outside the US.
May 17 2018 6:24AM
NBN Co brings cognitive to its network ops
Could match user complaints to network issues.
May 8 2018 6:55AM
The virtual assistant that could help Australians with e-health records
ADHA moves to create bot ahead of opt-out period.
Apr 5 2018 6:20AM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Mar 22 2018 6:20AM
IBM makes Watson available for Apple iOS apps
Initially targets field force uses.
Mar 21 2018 11:04AM
DHS aims for AI-driven service delivery future
Plans multi-pronged approach to virtual assistance.
Nov 15 2017 12:45PM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
Suncorp deploys Watson to determine claims liability
In use across company's major insurance brands.
Nov 1 2017 6:35AM
NAB switches on chatbot for business customers
Further foray into virtual banking.
Sep 4 2017 10:02AM
Defence looks to AI for national security
Creating 'agent-based system' to wade through intelligence.
Jun 15 2017 12:05PM
IBM's Watson to tailor Aussie cancer treatments
Icon Group to localise product before pilots later this year.
Jun 1 2017 3:40PM
Suncorp tests Watson AI for accident liability
Learns from 15,000 de-personalised claim files.
Jun 1 2017 10:54AM
Human Services casts doubt on Watson
Redoubles efforts to bring AI into operations.
May 23 2017 6:50AM
UBank launches AI robot for home loan applications
Chatbot underpinned by Watson technology.
May 15 2017 8:52AM
More than 70,000 accountants prepare tax returns using Watson
The rollout transforming customer engagement.
Mar 24 2017 6:54AM
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