Latest News
WA govt taking weeks to remove system access for ex-staff: audit
Defence hands EY $10m for a five month job
Uber posts US$509m adjusted loss on driver incentives even as trips rise
LinkedIn must face narrowed US lawsuit claiming it overcharged advertisers
NBN Co says it conducts many audits of delivery partner "activities"
watson
Suncorp to invest $50m in insurance claim processing upgrade
Over the next year.
Jul 1 2021 12:59PM
Telstra finetunes virtual assistant Codi for 'async messaging' model
Works with IBM Research.
Jun 4 2021 7:00AM
BOC Australia uses IBM Watson to stem rejected invoices
For one of its largest commercial accounts.
Aug 20 2019 7:05AM
Why Suncorp is using AI to decipher product disclosure statements
Sets live on AAMI car insurance.
Jul 10 2019 12:15PM
Fed Court turns to AI to predict asset split after relationship breakdown
Creates proof-of-concept.
May 23 2019 7:20AM
Woodside reworks AI assistant as over-promises bite
Two years on, Willow now looks very different; this is why.
Mar 29 2019 12:05PM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
IBM says Watson AI services will now work on any cloud
Tries to win customers that want greater flexibility.
Feb 13 2019 6:40AM
NSW Roads and Maritime to go multi-cloud
Explores its options for 280 applications.
May 17 2018 12:01PM
Defence deploys Watson to read military insights
Only secret, on-premises version outside the US.
May 17 2018 6:24AM
NBN Co brings cognitive to its network ops
Could match user complaints to network issues.
May 8 2018 6:55AM
The virtual assistant that could help Australians with e-health records
ADHA moves to create bot ahead of opt-out period.
Apr 5 2018 6:20AM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Mar 22 2018 6:20AM
IBM makes Watson available for Apple iOS apps
Initially targets field force uses.
Mar 21 2018 11:04AM
DHS aims for AI-driven service delivery future
Plans multi-pronged approach to virtual assistance.
Nov 15 2017 12:45PM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
Suncorp deploys Watson to determine claims liability
In use across company's major insurance brands.
Nov 1 2017 6:35AM
NAB switches on chatbot for business customers
Further foray into virtual banking.
Sep 4 2017 10:02AM
Defence looks to AI for national security
Creating 'agent-based system' to wade through intelligence.
Jun 15 2017 12:05PM
