watson

Suncorp to invest $50m in insurance claim processing upgrade

Suncorp to invest $50m in insurance claim processing upgrade

Over the next year.
Kate Weber Jul 1 2021 12:59PM Digital Nation
Telstra finetunes virtual assistant Codi for 'async messaging' model

Telstra finetunes virtual assistant Codi for 'async messaging' model

Works with IBM Research.
Ry Crozier Jun 4 2021 7:00AM Software
BOC Australia uses IBM Watson to stem rejected invoices

BOC Australia uses IBM Watson to stem rejected invoices

For one of its largest commercial accounts.
Ry Crozier Aug 20 2019 7:05AM Financial Services
Why Suncorp is using AI to decipher product disclosure statements

Why Suncorp is using AI to decipher product disclosure statements

Sets live on AAMI car insurance.
Ry Crozier Jul 10 2019 12:15PM Financial Services
Fed Court turns to AI to predict asset split after relationship breakdown

Fed Court turns to AI to predict asset split after relationship breakdown

Creates proof-of-concept.
Ry Crozier May 23 2019 7:20AM Cloud
Woodside reworks AI assistant as over-promises bite

Woodside reworks AI assistant as over-promises bite

Two years on, Willow now looks very different; this is why.
Ry Crozier Mar 29 2019 12:05PM Software
AGL trains its chatbot Alfie to comprehend Aussie understatement

AGL trains its chatbot Alfie to comprehend Aussie understatement

Uses analytics to hear what customers are really asking.
Ry Crozier Mar 13 2019 6:58AM Software
IBM says Watson AI services will now work on any cloud

IBM says Watson AI services will now work on any cloud

Tries to win customers that want greater flexibility.
Paresh Dave Feb 13 2019 6:40AM Software
NSW Roads and Maritime to go multi-cloud

NSW Roads and Maritime to go multi-cloud

Explores its options for 280 applications.
Ry Crozier May 17 2018 12:01PM Cloud
Defence deploys Watson to read military insights

Defence deploys Watson to read military insights

Only secret, on-premises version outside the US.
Justin Hendry May 17 2018 6:24AM Strategy
NBN Co brings cognitive to its network ops

NBN Co brings cognitive to its network ops

Could match user complaints to network issues.
Ry Crozier May 8 2018 6:55AM Software
The virtual assistant that could help Australians with e-health records

The virtual assistant that could help Australians with e-health records

ADHA moves to create bot ahead of opt-out period.
Justin Hendry Apr 5 2018 6:20AM Strategy
UBank chatbot drives home loan growth

UBank chatbot drives home loan growth

Sees "outstanding" uplift from 10-month experiment.
Ry Crozier Mar 23 2018 12:00PM Financial Services
UBank brings AI to customer agents with RoboBrain

UBank brings AI to customer agents with RoboBrain

Creates new enterprise search tool.
Ry Crozier Mar 22 2018 6:20AM Financial Services
IBM makes Watson available for Apple iOS apps

IBM makes Watson available for Apple iOS apps

Initially targets field force uses.
Juha Saarinen Mar 21 2018 11:04AM Software
DHS aims for AI-driven service delivery future

DHS aims for AI-driven service delivery future

Plans multi-pronged approach to virtual assistance.
Justin Hendry Nov 15 2017 12:45PM Strategy
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Ry Crozier Nov 9 2017 6:50AM Software
Suncorp deploys Watson to determine claims liability

Suncorp deploys Watson to determine claims liability

In use across company's major insurance brands.
Ry Crozier Nov 1 2017 6:35AM Software
NAB switches on chatbot for business customers

NAB switches on chatbot for business customers

Further foray into virtual banking.
Juha Saarinen Sep 4 2017 10:02AM Financial Services
Defence looks to AI for national security

Defence looks to AI for national security

Creating 'agent-based system' to wade through intelligence.
Ry Crozier Jun 15 2017 12:05PM Security

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