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watson
watson
Suncorp to invest $50m in insurance claim processing upgrade
Over the next year.
Kate Weber
Jul 1 2021 12:59PM
Digital Nation
Telstra finetunes virtual assistant Codi for 'async messaging' model
Works with IBM Research.
Ry Crozier
Jun 4 2021 7:00AM
Software
BOC Australia uses IBM Watson to stem rejected invoices
For one of its largest commercial accounts.
Ry Crozier
Aug 20 2019 7:05AM
Financial Services
Why Suncorp is using AI to decipher product disclosure statements
Sets live on AAMI car insurance.
Ry Crozier
Jul 10 2019 12:15PM
Financial Services
Fed Court turns to AI to predict asset split after relationship breakdown
Creates proof-of-concept.
Ry Crozier
May 23 2019 7:20AM
Cloud
Woodside reworks AI assistant as over-promises bite
Two years on, Willow now looks very different; this is why.
Ry Crozier
Mar 29 2019 12:05PM
Software
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Ry Crozier
Mar 13 2019 6:58AM
Software
IBM says Watson AI services will now work on any cloud
Tries to win customers that want greater flexibility.
Paresh Dave
Feb 13 2019 6:40AM
Software
NSW Roads and Maritime to go multi-cloud
Explores its options for 280 applications.
Ry Crozier
May 17 2018 12:01PM
Cloud
Defence deploys Watson to read military insights
Only secret, on-premises version outside the US.
Justin Hendry
May 17 2018 6:24AM
Strategy
NBN Co brings cognitive to its network ops
Could match user complaints to network issues.
Ry Crozier
May 8 2018 6:55AM
Software
The virtual assistant that could help Australians with e-health records
ADHA moves to create bot ahead of opt-out period.
Justin Hendry
Apr 5 2018 6:20AM
Strategy
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Ry Crozier
Mar 23 2018 12:00PM
Financial Services
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Ry Crozier
Mar 22 2018 6:20AM
Financial Services
IBM makes Watson available for Apple iOS apps
Initially targets field force uses.
Juha Saarinen
Mar 21 2018 11:04AM
Software
DHS aims for AI-driven service delivery future
Plans multi-pronged approach to virtual assistance.
Justin Hendry
Nov 15 2017 12:45PM
Strategy
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Ry Crozier
Nov 9 2017 6:50AM
Software
Suncorp deploys Watson to determine claims liability
In use across company's major insurance brands.
Ry Crozier
Nov 1 2017 6:35AM
Software
NAB switches on chatbot for business customers
Further foray into virtual banking.
Juha Saarinen
Sep 4 2017 10:02AM
Financial Services
Defence looks to AI for national security
Creating 'agent-based system' to wade through intelligence.
Ry Crozier
Jun 15 2017 12:05PM
Security
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