watson

Why Suncorp is using AI to decipher product disclosure statements

Why Suncorp is using AI to decipher product disclosure statements

Sets live on AAMI car insurance.
Jul 10 2019 12:15PM
Fed Court turns to AI to predict asset split after relationship breakdown

Fed Court turns to AI to predict asset split after relationship breakdown

Creates proof-of-concept.
May 23 2019 7:20AM
Woodside reworks AI assistant as over-promises bite

Woodside reworks AI assistant as over-promises bite

Two years on, Willow now looks very different; this is why.
Mar 29 2019 12:05PM
AGL trains its chatbot Alfie to comprehend Aussie understatement

AGL trains its chatbot Alfie to comprehend Aussie understatement

Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
IBM says Watson AI services will now work on any cloud

IBM says Watson AI services will now work on any cloud

Tries to win customers that want greater flexibility.
Feb 13 2019 6:40AM
NSW Roads and Maritime to go multi-cloud

NSW Roads and Maritime to go multi-cloud

Explores its options for 280 applications.
May 17 2018 12:01PM
Defence deploys Watson to read military insights

Defence deploys Watson to read military insights

Only secret, on-premises version outside the US.
May 17 2018 6:24AM
NBN Co brings cognitive to its network ops

NBN Co brings cognitive to its network ops

Could match user complaints to network issues.
May 8 2018 6:55AM
The virtual assistant that could help Australians with e-health records

The virtual assistant that could help Australians with e-health records

ADHA moves to create bot ahead of opt-out period.
Apr 5 2018 6:20AM
UBank chatbot drives home loan growth

UBank chatbot drives home loan growth

Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
UBank brings AI to customer agents with RoboBrain

UBank brings AI to customer agents with RoboBrain

Creates new enterprise search tool.
Mar 22 2018 6:20AM
IBM makes Watson available for Apple iOS apps

IBM makes Watson available for Apple iOS apps

Initially targets field force uses.
Mar 21 2018 11:04AM
DHS aims for AI-driven service delivery future

DHS aims for AI-driven service delivery future

Plans multi-pronged approach to virtual assistance.
Nov 15 2017 12:45PM
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Nov 9 2017 6:50AM
Suncorp deploys Watson to determine claims liability

Suncorp deploys Watson to determine claims liability

In use across company's major insurance brands.
Nov 1 2017 6:35AM
NAB switches on chatbot for business customers

NAB switches on chatbot for business customers

Further foray into virtual banking.
Sep 4 2017 10:02AM
Defence looks to AI for national security

Defence looks to AI for national security

Creating 'agent-based system' to wade through intelligence.
Jun 15 2017 12:05PM
IBM's Watson to tailor Aussie cancer treatments

IBM's Watson to tailor Aussie cancer treatments

Icon Group to localise product before pilots later this year.
Jun 1 2017 3:40PM
Suncorp tests Watson AI for accident liability

Suncorp tests Watson AI for accident liability

Learns from 15,000 de-personalised claim files.
Jun 1 2017 10:54AM
Human Services casts doubt on Watson

Human Services casts doubt on Watson

Redoubles efforts to bring AI into operations.
May 23 2017 6:50AM

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