triple zero

Optus to expand headcount by up to 700

Optus to expand headcount by up to 700

Due to insourcing of call centre, operations and retail.
Andrew Colley Feb 26 2026 8:08PM Telco/ISP
Labor orders comprehensive review of triple zero legislation

Labor orders comprehensive review of triple zero legislation

Calls on industry to "face reality" about sector's public image.
Andrew Colley Feb 25 2026 6:46AM Telco/ISP
Optus traces mobile outage to database software update glitch

Optus traces mobile outage to database software update glitch

One of four Home Location Registers in its core taken offline.
Andrew Colley Feb 11 2026 4:31PM Software
Department of Comms reveals text-based triple zero pilot is close

Department of Comms reveals text-based triple zero pilot is close

Expects to sign-off contract with provider before the end of the half.
Andrew Colley Feb 10 2026 1:24PM Telco/ISP
Mystery Optus mobile glitch impacts over 100,000 users

Mystery Optus mobile glitch impacts over 100,000 users

Working closely with supplier to trace the issue.
Andrew Colley Feb 9 2026 9:07PM Telco/ISP
ACMA tries to source unfixable Samsung handsets

ACMA tries to source unfixable Samsung handsets

For "consumer testing".
Ry Crozier Jan 16 2026 6:54AM Telco/ISP
Optus review uncovers 40-60 second delay with emergency calling camp-on

Optus review uncovers 40-60 second delay with emergency calling camp-on

Users need to be made aware, at minimum.
Ry Crozier Dec 18 2025 12:36PM Telco/ISP
ACMA secures pledges from major online retailers to block "dodgy" mobile sales

ACMA secures pledges from major online retailers to block "dodgy" mobile sales

eBay, Gumtree, Temu and Shine named as founding members of pledge scheme.
Andrew Colley Dec 12 2025 10:22AM Telco/ISP
Samsung: 98,000 handsets with triple zero call issues still 'active'

Samsung: 98,000 handsets with triple zero call issues still 'active'

A further 1.6 million mobiles patched so far.
Zachariah Kelly Dec 10 2025 11:27AM Software
TPG Telecom reveals potential new fatality linked to Samsung handset

TPG Telecom reveals potential new fatality linked to Samsung handset

Still gathering details.
Andrew Colley Dec 9 2025 11:07AM Telco/ISP
Samsung tried to fix triple zero problem with mobiles nearly five years ago

Samsung tried to fix triple zero problem with mobiles nearly five years ago

Pushed a VoLTE software update to affected devices in 2021.
Andrew Colley Dec 5 2025 7:01AM Telco/ISP
ATA makes board chief executive-level club in bid for clout

ATA makes board chief executive-level club in bid for clout

Board to resign ahead of nominee vote next year.
Andrew Colley Nov 28 2025 6:52AM Telco/ISP
ATA asks fed gov to make triple zero "compliant" device list public

ATA asks fed gov to make triple zero "compliant" device list public

To help telcos meet regulatory obligations.
Andrew Colley Nov 27 2025 10:36AM Networking
TPG Telecom says disaster roaming deal with Telstra and Optus is close

TPG Telecom says disaster roaming deal with Telstra and Optus is close

MoU being finalised.
Andrew Colley Nov 27 2025 6:02AM Telco/ISP
Telstra emergency call ops did not spot Optus triple zero outage

Telstra emergency call ops did not spot Optus triple zero outage

Knew nothing until the next day.
Andrew Colley Nov 26 2025 4:07PM Telco/ISP
Triple Zero Custodian might force telcos to share info

Triple Zero Custodian might force telcos to share info

Its six work priorities are revealed.
Andrew Colley Nov 26 2025 6:17AM Telco/ISP
TPG Telecom reports triple zero death linked to Samsung handset

TPG Telecom reports triple zero death linked to Samsung handset

Contacting customers with affected handsets.
Andrew Colley Nov 18 2025 10:25AM Telco/ISP
Telstra, Optus, TPG build new list of devices causing trouble for triple zero

Telstra, Optus, TPG build new list of devices causing trouble for triple zero

Say they could no longer wait for ACMA to do it.
Andrew Colley Nov 14 2025 4:18PM Telco/ISP
ACMA altering outage data handling as public register nears

ACMA altering outage data handling as public register nears

Prepares groundwork for incoming Triple Zero Guardian.
Andrew Colley Nov 11 2025 11:58AM Telco/ISP
Samsung triple zero handset firmware mystery deepens

Samsung triple zero handset firmware mystery deepens

Problem missed despite four layers of tests.
Andrew Colley Nov 5 2025 6:46AM Networking

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