salesforce

Macquarie Bank re-platforms its complaints handling to Salesforce

Macquarie Bank re-platforms its complaints handling to Salesforce

Reworks end-to-end process.
Ry Crozier Jul 23 2020 6:53AM Financial Services
David Jones transforms customer service to meet online growth

David Jones transforms customer service to meet online growth

Re-platforms to a mix of Amazon Connect and Salesforce.
Ry Crozier Jul 16 2020 6:58AM Cloud
NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
Justin Hendry May 19 2020 12:47AM Strategy
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
Ry Crozier May 14 2020 6:55AM Telco/ISP
Suncorp's Oracle core finally junked, leaves $90m crater

Suncorp's Oracle core finally junked, leaves $90m crater

As payroll problems booked in at between $40m - $70m.
Julian Bajkowski May 11 2020 1:06PM Financial Services
Australia Post turns Einstein Analytics onto its sales data

Australia Post turns Einstein Analytics onto its sales data

Lays out 12-month adoption roadmap.
Ry Crozier Mar 31 2020 1:42PM Cloud
ORIX Australia reworks lease app with Salesforce

ORIX Australia reworks lease app with Salesforce

No longer just for drivers with iOS devices.
Ry Crozier Mar 30 2020 6:34AM Cloud
Medibank pilots Salesforce's customer data platform

Medibank pilots Salesforce's customer data platform

Health insurer presses on with personalisation efforts.
Ry Crozier Mar 5 2020 6:37AM Software
Western Earthmoving brings IoT to $30m fleet

Western Earthmoving brings IoT to $30m fleet

Benchmark Awards 2020 finalist.
Ry Crozier Feb 28 2020 1:29PM Projects
Funeral giant InvoCare almost at peace with delayed Oracle ERP

Funeral giant InvoCare almost at peace with delayed Oracle ERP

As annual IT costs spike another 20 percent thanks to rollout.
Matt Johnston Feb 26 2020 5:51PM Strategy
Govt-wide SAP, Oracle support deal signed with Rimini Street

Govt-wide SAP, Oracle support deal signed with Rimini Street

Expected to improve agency access to third-party support, cut costs.
Justin Hendry Feb 20 2020 11:20AM Strategy
Salesforce makes its Sydney conference an online only affair amidst coronavirus fears

Salesforce makes its Sydney conference an online only affair amidst coronavirus fears

Takes precautions as epidemic continues.
Justin Hendry Feb 19 2020 10:54AM Software
Monash Uni targets higher-speed student admissions processing

Monash Uni targets higher-speed student admissions processing

Part of a broader back-office transformation drive.
Ry Crozier Feb 17 2020 7:00AM Cloud
Mirvac discovers agile offices can shrink tech workspaces by two thirds

Mirvac discovers agile offices can shrink tech workspaces by two thirds

Boasts eight square metres per person metric.
Julian Bajkowski Feb 6 2020 1:00PM Financial Services
People's Choice Credit Union hits stride on digital transformation

People's Choice Credit Union hits stride on digital transformation

Lays out future-state architecture, goes agile.
Ry Crozier Feb 6 2020 7:01AM Financial Services
ANZ's former life insurance arm OnePath revealed as early AI adopter

ANZ's former life insurance arm OnePath revealed as early AI adopter

Runs analytics over 10 years of claims data.
Ry Crozier Jan 28 2020 1:20PM Financial Services
NAB wraps up 'scary' data migration for 2800 mortgage brokers

NAB wraps up 'scary' data migration for 2800 mortgage brokers

Reveals payoffs from 'Podium Reimagined' project.
Ry Crozier Jan 21 2020 1:22PM Financial Services
RMIT Online tasks Kraken with reeling in enrolments

RMIT Online tasks Kraken with reeling in enrolments

The long tentacles of lead nurture.
Ry Crozier Jan 20 2020 1:14PM Cloud
Qantas powers into DevOps for its Salesforce environment

Qantas powers into DevOps for its Salesforce environment

Deploys automation and CI/CD tools, plans to expand team.
Ry Crozier Dec 18 2019 7:08AM Cloud
La Trobe Uni builds platform to find $40m extra research income

La Trobe Uni builds platform to find $40m extra research income

Salesforce-based portal brings funding opps to researchers, helps them win.
Ry Crozier Dec 6 2019 6:40AM Cloud

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