salesforce

Service NSW told to urgently improve data handling after cyber attack

Service NSW told to urgently improve data handling after cyber attack

Audit finds problems by the bucket load.
Justin Hendry Dec 18 2020 5:51PM Strategy
ANZ preps for new banking platform pilot

ANZ preps for new banking platform pilot

ANZx trial slated for April.
Tess Bennett Dec 18 2020 12:45PM Financial Services
Vic govt axed IBM i2 from freshly digitised contact tracing system

Vic govt axed IBM i2 from freshly digitised contact tracing system

Did not meet predictive analytics needs.
Ry Crozier Dec 14 2020 12:36PM Cloud
Salesforce buys Slack for $37.5 billion

Salesforce buys Slack for $37.5 billion

Will 'deeply integrate' platform into all its clouds.
Ry Crozier Dec 2 2020 11:38AM Cloud
Yarra Valley Water embarks on CX overhaul

Yarra Valley Water embarks on CX overhaul

Selects Salesforce Customer 360.
Tess Bennett Nov 27 2020 7:00AM Strategy
Salesforce approaches Slack with acquisition offer

Salesforce approaches Slack with acquisition offer

Talks at 'advanced' stage, according to reports.
Greg Roumeliotis Nov 26 2020 6:50AM Software
Salesforce open sources malicious server scanner

Salesforce open sources malicious server scanner

JARM uses Transport Layer Security to actively fingerprint hosts.
Juha Saarinen Nov 18 2020 12:55PM Security
Microsoft, Amazon, Cisco, Salesforce alarmed at security incident response takeover by govt

Microsoft, Amazon, Cisco, Salesforce alarmed at security incident response takeover by govt

As govt tries to afford itself a broad range of powers.
Ry Crozier Nov 9 2020 12:28PM Cloud
Super Retail Group ties AI use to 20 percent of all online revenue

Super Retail Group ties AI use to 20 percent of all online revenue

Near six-fold increase in the space of a year.
Ry Crozier Aug 20 2020 6:56AM Projects
NAB revises UI on its Salesforce-powered Podium platform

NAB revises UI on its Salesforce-powered Podium platform

Makes changes to help brokers meet new legal requirements.
Ry Crozier Aug 5 2020 12:02PM Cloud
Metcash scales up its IT ambitions

Metcash scales up its IT ambitions

Starts to bring suppliers and retailers together.
Ry Crozier Aug 4 2020 7:04AM Projects
Grill'd taps Salesforce to keep burger sales flowing

Grill'd taps Salesforce to keep burger sales flowing

Part of a broader digital transformation.
Ry Crozier Jul 28 2020 6:41AM Cloud
Macquarie Bank re-platforms its complaints handling to Salesforce

Macquarie Bank re-platforms its complaints handling to Salesforce

Reworks end-to-end process.
Ry Crozier Jul 23 2020 6:53AM Financial Services
David Jones transforms customer service to meet online growth

David Jones transforms customer service to meet online growth

Re-platforms to a mix of Amazon Connect and Salesforce.
Ry Crozier Jul 16 2020 6:58AM Cloud
NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
Justin Hendry May 19 2020 12:47AM Strategy
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
Ry Crozier May 14 2020 6:55AM Telco/ISP
Suncorp's Oracle core finally junked, leaves $90m crater

Suncorp's Oracle core finally junked, leaves $90m crater

As payroll problems booked in at between $40m - $70m.
Julian Bajkowski May 11 2020 1:06PM Financial Services
Australia Post turns Einstein Analytics onto its sales data

Australia Post turns Einstein Analytics onto its sales data

Lays out 12-month adoption roadmap.
Ry Crozier Mar 31 2020 1:42PM Cloud
ORIX Australia reworks lease app with Salesforce

ORIX Australia reworks lease app with Salesforce

No longer just for drivers with iOS devices.
Ry Crozier Mar 30 2020 6:34AM Cloud
Medibank pilots Salesforce's customer data platform

Medibank pilots Salesforce's customer data platform

Health insurer presses on with personalisation efforts.
Ry Crozier Mar 5 2020 6:37AM Software

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