pegasystems

Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul

Project enters week three.
Dec 6 2019 6:50AM
Infosys wins massive Centrelink payments engine deal

Infosys wins massive Centrelink payments engine deal

Beats IBM, Accenture for crucial WPIT project.
Nov 29 2019 1:30PM
CBA prompts 600,000 customers to spend unused credit card points

CBA prompts 600,000 customers to spend unused credit card points

As data-driven conversations shift bank's thinking.
Oct 28 2019 12:58PM
NAB marches bots into mortgages, cheques

NAB marches bots into mortgages, cheques

Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus 'concierge' to take grief out of NBN migration

Optus 'concierge' to take grief out of NBN migration

Chases a smoother customer experience.
Jun 6 2019 12:30PM
Rabobank bringing A/NZ ops onto single IT stack

Rabobank bringing A/NZ ops onto single IT stack

Last six months of full-scale transformation.
Jul 17 2018 11:53AM
HSBC Australia avoids customer heat in online banking switch

HSBC Australia avoids customer heat in online banking switch

Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Foxtel turns to data to keep its customers

Foxtel turns to data to keep its customers

Works out how much to discount its products to stop churn.
Jul 3 2018 12:54AM
CBA system suggests 20m customer conversations a day

CBA system suggests 20m customer conversations a day

Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
CBA plugs ATM fleet into customer service 'brain'

CBA plugs ATM fleet into customer service 'brain'

Bank's centralised engagement engine now across all channels.
Nov 1 2017 6:40AM

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