pegasystems

Infosys proves new Centrelink entitlements calculation engine works

Infosys proves new Centrelink entitlements calculation engine works

Services Australia to use it for half of all payments by mid-2022.
Oct 26 2021 9:00AM
Defence helps ADF members relocate with new Pega-powered app

Defence helps ADF members relocate with new Pega-powered app

PostingConnect provides direct link with Toll, DHA.
Jul 26 2021 12:54PM
Services Australia, Infosys renegotiate Centrelink payments engine build

Services Australia, Infosys renegotiate Centrelink payments engine build

Incremental delivery approach to help keep closer watch.
Jun 4 2021 7:00AM
Infosys scores another $40m for Centrelink payments engine build

Infosys scores another $40m for Centrelink payments engine build

Overhaul costs hit $200m.
Feb 24 2021 6:57AM
IP Australia CIO jumps to Pegasystems

IP Australia CIO jumps to Pegasystems

Agency hunts for next tech chief.
Nov 20 2020 7:04AM
Centrelink's new payments engine enters build phase

Centrelink's new payments engine enters build phase

Infosys completes proof of design, picks up $143m contract.
Aug 11 2020 6:58AM
Medicare to reuse Centrelink's new payments calculator

Medicare to reuse Centrelink's new payments calculator

Pegasystems platform to be utilised across Services Australia.
Jul 7 2020 6:34PM
Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul

Project enters week three.
Dec 6 2019 6:50AM
Infosys wins massive Centrelink payments engine deal

Infosys wins massive Centrelink payments engine deal

Beats IBM, Accenture for crucial WPIT project.
Nov 29 2019 1:30PM
CBA prompts 600,000 customers to spend unused credit card points

CBA prompts 600,000 customers to spend unused credit card points

As data-driven conversations shift bank's thinking.
Oct 28 2019 12:58PM
NAB marches bots into mortgages, cheques

NAB marches bots into mortgages, cheques

Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus 'concierge' to take grief out of NBN migration

Optus 'concierge' to take grief out of NBN migration

Chases a smoother customer experience.
Jun 6 2019 12:30PM
Rabobank bringing A/NZ ops onto single IT stack

Rabobank bringing A/NZ ops onto single IT stack

Last six months of full-scale transformation.
Jul 17 2018 11:53AM
HSBC Australia avoids customer heat in online banking switch

HSBC Australia avoids customer heat in online banking switch

Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Foxtel turns to data to keep its customers

Foxtel turns to data to keep its customers

Works out how much to discount its products to stop churn.
Jul 3 2018 12:54AM
CBA system suggests 20m customer conversations a day

CBA system suggests 20m customer conversations a day

Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
CBA plugs ATM fleet into customer service 'brain'

CBA plugs ATM fleet into customer service 'brain'

Bank's centralised engagement engine now across all channels.
Nov 1 2017 6:40AM

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