pegasystems

Toyota Finance Australia follows customers online

Toyota Finance Australia follows customers online

Drives Pega technology into more parts of its operations.
Ry Crozier Jun 8 2022 6:36AM Financial Services
Appian soars after winning US$2bn verdict against Pegasystems

Appian soars after winning US$2bn verdict against Pegasystems

In trade secret misappropriation case.
Jonathan Stempel May 11 2022 6:23AM Software
Infosys gets another $71m for Centrelink calculation engine work

Infosys gets another $71m for Centrelink calculation engine work

As build moves to delivery phase.
Justin Hendry Jan 13 2022 12:55PM Strategy
Infosys proves new Centrelink entitlements calculation engine works

Infosys proves new Centrelink entitlements calculation engine works

Services Australia to use it for half of all payments by mid-2022.
Justin Hendry Oct 26 2021 9:00AM Strategy
Defence helps ADF members relocate with new Pega-powered app

Defence helps ADF members relocate with new Pega-powered app

PostingConnect provides direct link with Toll, DHA.
Justin Hendry Jul 26 2021 12:54PM Software
Services Australia, Infosys renegotiate Centrelink payments engine build

Services Australia, Infosys renegotiate Centrelink payments engine build

Incremental delivery approach to help keep closer watch.
Justin Hendry Jun 4 2021 7:00AM Strategy
Infosys scores another $40m for Centrelink payments engine build

Infosys scores another $40m for Centrelink payments engine build

Overhaul costs hit $200m.
Justin Hendry Feb 24 2021 6:57AM Strategy
IP Australia CIO jumps to Pegasystems

IP Australia CIO jumps to Pegasystems

Agency hunts for next tech chief.
Justin Hendry Nov 20 2020 7:04AM Strategy
Centrelink's new payments engine enters build phase

Centrelink's new payments engine enters build phase

Infosys completes proof of design, picks up $143m contract.
Justin Hendry Aug 11 2020 6:58AM Strategy
Medicare to reuse Centrelink's new payments calculator

Medicare to reuse Centrelink's new payments calculator

Pegasystems platform to be utilised across Services Australia.
Justin Hendry Jul 7 2020 6:34PM Strategy
Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul

Project enters week three.
Justin Hendry Dec 6 2019 6:50AM Strategy
Infosys wins massive Centrelink payments engine deal

Infosys wins massive Centrelink payments engine deal

Beats IBM, Accenture for crucial WPIT project.
Justin Hendry Nov 29 2019 1:30PM Strategy
CBA prompts 600,000 customers to spend unused credit card points

CBA prompts 600,000 customers to spend unused credit card points

As data-driven conversations shift bank's thinking.
Ry Crozier Oct 28 2019 12:58PM Financial Services
NAB marches bots into mortgages, cheques

NAB marches bots into mortgages, cheques

Expands 'operational excellence' program of work.
Ry Crozier Jun 12 2019 7:10AM Financial Services
Optus 'concierge' to take grief out of NBN migration

Optus 'concierge' to take grief out of NBN migration

Chases a smoother customer experience.
Ry Crozier Jun 6 2019 12:30PM Telco/ISP
Rabobank bringing A/NZ ops onto single IT stack

Rabobank bringing A/NZ ops onto single IT stack

Last six months of full-scale transformation.
Ry Crozier Jul 17 2018 11:53AM Financial Services
HSBC Australia avoids customer heat in online banking switch

HSBC Australia avoids customer heat in online banking switch

Multi-year project to personalise outreach.
Ry Crozier Jul 6 2018 6:56AM Financial Services
Foxtel turns to data to keep its customers

Foxtel turns to data to keep its customers

Works out how much to discount its products to stop churn.
Ry Crozier Jul 3 2018 12:54AM Strategy
CBA system suggests 20m customer conversations a day

CBA system suggests 20m customer conversations a day

Scales up suggestion engine with AI stack.
Ry Crozier Jun 15 2018 7:04AM Software
CBA plugs ATM fleet into customer service 'brain'

CBA plugs ATM fleet into customer service 'brain'

Bank's centralised engagement engine now across all channels.
Steven Kiernan Nov 1 2017 6:40AM Financial Services

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