Latest News
ACT Education blocks student Gmail access after spam email storm
US downloads of WeChat, Signal apps spike after Trump threatens ban
Defence CIO group finds its missing tech deputy
City of Ryde looks to tree data to balance business and residential needs
Fortnite maker sues Apple after game removed from App Store
pegasystems
Centrelink's new payments engine enters build phase
Infosys completes proof of design, picks up $143m contract.
Aug 11 2020 6:58AM
Medicare to reuse Centrelink's new payments calculator
Pegasystems platform to be utilised across Services Australia.
Jul 7 2020 6:34PM
Inside Infosys' complex Centrelink payments calculator overhaul
Project enters week three.
Dec 6 2019 6:50AM
Infosys wins massive Centrelink payments engine deal
Beats IBM, Accenture for crucial WPIT project.
Nov 29 2019 1:30PM
CBA prompts 600,000 customers to spend unused credit card points
As data-driven conversations shift bank's thinking.
Oct 28 2019 12:58PM
NAB marches bots into mortgages, cheques
Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus 'concierge' to take grief out of NBN migration
Chases a smoother customer experience.
Jun 6 2019 12:30PM
Rabobank bringing A/NZ ops onto single IT stack
Last six months of full-scale transformation.
Jul 17 2018 11:53AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Foxtel turns to data to keep its customers
Works out how much to discount its products to stop churn.
Jul 3 2018 12:54AM
CBA system suggests 20m customer conversations a day
Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
CBA plugs ATM fleet into customer service 'brain'
Bank's centralised engagement engine now across all channels.
Nov 1 2017 6:40AM
