pegasystems
NAB marches bots into mortgages, cheques
Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus 'concierge' to take grief out of NBN migration
Chases a smoother customer experience.
Jun 6 2019 12:30PM
Rabobank bringing A/NZ ops onto single IT stack
Last six months of full-scale transformation.
Jul 17 2018 11:53AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Foxtel turns to data to keep its customers
Works out how much to discount its products to stop churn.
Jul 3 2018 12:54AM
CBA system suggests 20m customer conversations a day
Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
CBA plugs ATM fleet into customer service 'brain'
Bank's centralised engagement engine now across all channels.
Nov 1 2017 6:40AM
