Latest News
ACCC wants browser choice screen offered to all Android device users in Australia
Australia Post to give more customers two-hour delivery estimate
Intel teams with Google Cloud to develop new class of data centre chip
US Justice Department probes Visa's 'fintech' relationships
How Australian governments can accelerate their cloud-first IT strategies
pegasystems
Infosys proves new Centrelink entitlements calculation engine works
Services Australia to use it for half of all payments by mid-2022.
Oct 26 2021 9:00AM
Defence helps ADF members relocate with new Pega-powered app
PostingConnect provides direct link with Toll, DHA.
Jul 26 2021 12:54PM
Services Australia, Infosys renegotiate Centrelink payments engine build
Incremental delivery approach to help keep closer watch.
Jun 4 2021 7:00AM
Infosys scores another $40m for Centrelink payments engine build
Overhaul costs hit $200m.
Feb 24 2021 6:57AM
IP Australia CIO jumps to Pegasystems
Agency hunts for next tech chief.
Nov 20 2020 7:04AM
Centrelink's new payments engine enters build phase
Infosys completes proof of design, picks up $143m contract.
Aug 11 2020 6:58AM
Medicare to reuse Centrelink's new payments calculator
Pegasystems platform to be utilised across Services Australia.
Jul 7 2020 6:34PM
Inside Infosys' complex Centrelink payments calculator overhaul
Project enters week three.
Dec 6 2019 6:50AM
Infosys wins massive Centrelink payments engine deal
Beats IBM, Accenture for crucial WPIT project.
Nov 29 2019 1:30PM
CBA prompts 600,000 customers to spend unused credit card points
As data-driven conversations shift bank's thinking.
Oct 28 2019 12:58PM
NAB marches bots into mortgages, cheques
Expands 'operational excellence' program of work.
Jun 12 2019 7:10AM
Optus 'concierge' to take grief out of NBN migration
Chases a smoother customer experience.
Jun 6 2019 12:30PM
Rabobank bringing A/NZ ops onto single IT stack
Last six months of full-scale transformation.
Jul 17 2018 11:53AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
Foxtel turns to data to keep its customers
Works out how much to discount its products to stop churn.
Jul 3 2018 12:54AM
CBA system suggests 20m customer conversations a day
Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
CBA plugs ATM fleet into customer service 'brain'
Bank's centralised engagement engine now across all channels.
Nov 1 2017 6:40AM
