crm

NetSuite predicts disaster for traditional resellers

NetSuite predicts disaster for traditional resellers

Specialise or die.
Munir Kotadia Oct 19 2009 5:53PM Software
Austar breathes new life into old data

Austar breathes new life into old data

A 'no frills' approach to data storage, CRM and business continuity.
Brett Winterford Sep 16 2009 3:00PM Storage
Buzz Insurance looks to the cloud for CRM

Buzz Insurance looks to the cloud for CRM

Deal with RightNow brings chat to insurance site.
Munir Kotadia Aug 24 2009 4:43PM Software
Electrifying ideas for a smart power grid

Electrifying ideas for a smart power grid

Utilities' next-gen networks are not just for bright sparks.
Nate Cochrane Jul 30 2009 10:20AM Security
Firms still not getting full benefits from CRM

Firms still not getting full benefits from CRM

On-demand fails to excite.
Dave Bailey Jul 22 2009 6:47AM Software
Budget limitations stall mobile CRM strategies

Budget limitations stall mobile CRM strategies

Supporting devices costs too much.
Rosalie Marshall Jul 6 2009 6:14AM Software
How to improve CRM processes at no extra cost

How to improve CRM processes at no extra cost

Forty per cent of companies are focused on generating effective customer relationship management (CRM) strategies in order to increase their competitiveness when the economy recovers, according to Gartner.
Rosalie Marshall May 27 2009 12:23AM Software
Salesforce.com: Cloud Computing is a game-changer

Salesforce.com: Cloud Computing is a game-changer

Cloud computing is a game changer, says Salesforce.com exec Peter Coffee, and the usual list of barriers to adoption are mere "monsters under the bed."
Brett Winterford Mar 30 2009 4:02PM Networking
Firms set to mine social computing for CRM

Firms set to mine social computing for CRM

More than half of companies are likely to establish online communities to help them with their CRM initiatives by next year, but poor management may cause many of these projects to backfire, according to Gartner.
Phil Muncaster Feb 21 2009 7:37AM Software
Oracle beefs up CRM On Demand

Oracle beefs up CRM On Demand

Oracle has bolstered its portfolio of software-as-a-service customer relationship management (CRM) products with the addition of five new applications designed to help boost salesforce productivity, lower costs and improve customer satisfaction.
Phil Muncaster Feb 19 2009 6:48AM Software
Salesforce.com forecasts a 'cloudy' Spring

Salesforce.com forecasts a 'cloudy' Spring

Salesforce.com has rolled out the latest version of its hosted CRM platform.
Shaun Nichols Feb 10 2009 3:00PM Software
Oracle releases CRM On Demand Release 16

Oracle releases CRM On Demand Release 16

Oracle has announced its next edition of customer management software, Oracle CRM On Demand Release 16.
Rosalie Marshall Jan 28 2009 3:01PM Software
WA apprenticeship administrator places Microsoft CRM

WA apprenticeship administrator places Microsoft CRM

Australian Technical College South Perth has deployed a Microsoft Dynamics CRM system to help manage information on student offers and placements made under the Australian school-based apprenticeship scheme.
Ry Crozier Dec 12 2008 12:14PM Software
Should CRM be more sociable?

Should CRM be more sociable?

As vendors rush to add more social networking bells and whistles to their CRM products, some experts warn that users must tread carefully when venturing into online communities.
Martin Courtney Dec 4 2008 4:58PM Software
New deal for Microsoft CRM customers

New deal for Microsoft CRM customers

New customers wanting to pay for Microsoft's Dynamics and CRM software in monthly instalments can now do so free of interest for the first three years.
Rosalie Marshall Nov 15 2008 10:20AM Software
Salesforce launches CRM Winter '09 edition

Salesforce launches CRM Winter '09 edition

The next edition of Salesforce.com's customer relationship management (CRM) technology will allow businesses to easily share data with partners.
Rosalie Marshall Nov 4 2008 6:47AM Software
Salesforce adds Dimensions to CRM

Salesforce adds Dimensions to CRM

Software-as-a-service (SaaS) firm Salesforce.com is enhancing its customer relationship management (CRM) offering with the purchase of knowledge management provider InStranet for US$31.5m..
Rosalie Marshall Aug 21 2008 3:44PM Software
Virgin Mobile buys hosted CRM to support iPhone

Virgin Mobile buys hosted CRM to support iPhone

Virgin Mobile will implement RightNow Technologies’ on-demand customer relationship management (CRM) system in its contact centre next month.
Staff Writers Aug 19 2008 12:47PM Software
SaaS propels CRM sales

SaaS propels CRM sales

Sales of customer relationship management software rose dramatically in 2007, driven in part by the take-up of software-as-a-service (SaaS) offerings, according to analyst group Gartner.
Rosalie Marshall Jul 8 2008 4:26PM Software
Guest Column: Implementing the right CRM system

Guest Column: Implementing the right CRM system

Building and maintaining strong, solid relationships with customers is essential to the success of any business. According to Adam Sarner, an analyst with Gartner who focuses on the customer relationship management (CRM) industry, obtaining a new customer is 10 times more expensive than retaining an existing one.
James Simpson May 26 2008 3:09PM Software

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