conversational

Optus uses Google Cloud CCAI to power customer service transformation

Optus uses Google Cloud CCAI to power customer service transformation

Enabling platform finally revealed.
Ry Crozier Jan 20 2021 7:00AM Cloud
Home Affairs deploys [REDACTED], its first digital assistant

Home Affairs deploys [REDACTED], its first digital assistant

Nuance-powered bot for immigration questions dares not speak its name.
Justin Hendry Jan 31 2020 6:58AM Strategy
Meet Olive, Woolworths' conversational AI platform

Meet Olive, Woolworths' conversational AI platform

Exclusive: Architecture revealed, already in production.
Ry Crozier Aug 12 2019 7:10AM Projects

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