Latest News
Govt funding starts flowing to agencies in real-time
German watchdog chief calls Wirecard scandal a 'massive criminal act'
Social media giants to face same EU hateful content rules as broadcasters
ANZ sees fivefold increase in digital channel use
Govt mulls stricter cyber security accountability for agencies
complaints
ANZ is quietly building a brand new banking platform
Exclusive: Chases tenfold improvement in speed and capability.
Nov 25 2019 7:10AM
V4 Telecom warned after wholesale dispute causes outage
Formally warned over its handling of complaints.
Jul 18 2019 11:12AM
TIO targeted for massive shake-up
Making it much harder to accept and handle complaints.
Nov 15 2018 10:57AM
TIO rejigs to better handle NBN complaints
Adopts call by joint parliamentary inquiry.
Oct 25 2017 10:17AM
TIO can't break down NBN complaints by access tech
Not its role ‘to supervise the rollout’.
Mar 24 2017 11:47AM
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Slow, unusable internet pushes up TIO complaints
Coincides with Basslink woes.
May 2 2016 9:55AM
Australia's telco ombudsman cuts workforce by 10 percent
Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints
Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
ACMA receives 50 network interference complaints a week
Resolves just as many.
Oct 4 2013 11:47AM
Ombudsman reports fewer iiNet, Telstra, TPG complaints
Industry improvement let down by mobile telcos.
Oct 29 2012 11:26AM
ACMA fields more complaints on mobile interference
Continues to crack down on illegal devices.
Oct 17 2012 7:00AM
Government calls for telco ombudsman restructure
Potential bite for carriers.
May 7 2012 6:54AM
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
auDA fields 146 complaints about Aussie domain industry
Regulator releases first full year of statistics.
Oct 13 2011 1:23PM
Telco ombudsman settles Exetel court stoush
New process to be trialled.
Jul 14 2011 11:58AM
Vodafone not a scapegoat for TIO spike
Consumer group finds complaints rising across all telcos.
May 4 2011 12:10PM
TIO welcomes external review
Internal review also underway.
Mar 30 2011 10:49AM
Vodafone fuels sharp rise in new TIO complaints
"Extremely disappointing".
Feb 25 2011 7:18AM
TIO sees sharp rise in 'money' complaints
ISPs and mobile telcos the worst offenders.
Dec 3 2010 12:43PM
