complaints

Macquarie Bank re-platforms its complaints handling to Salesforce

Macquarie Bank re-platforms its complaints handling to Salesforce

Reworks end-to-end process.
Ry Crozier Jul 23 2020 6:53AM Financial Services
ANZ is quietly building a brand new banking platform

ANZ is quietly building a brand new banking platform

Exclusive: Chases tenfold improvement in speed and capability.
Ry Crozier Nov 25 2019 7:10AM Financial Services
V4 Telecom warned after wholesale dispute causes outage

V4 Telecom warned after wholesale dispute causes outage

Formally warned over its handling of complaints.
Ry Crozier Jul 18 2019 11:12AM Telco/ISP
TIO targeted for massive shake-up

TIO targeted for massive shake-up

Making it much harder to accept and handle complaints.
Ry Crozier Nov 15 2018 10:57AM Telco/ISP
TIO rejigs to better handle NBN complaints

TIO rejigs to better handle NBN complaints

Adopts call by joint parliamentary inquiry.
Ry Crozier Oct 25 2017 10:17AM Telco/ISP
TIO can't break down NBN complaints by access tech

TIO can't break down NBN complaints by access tech

Not its role ‘to supervise the rollout’.
Ry Crozier Mar 24 2017 11:47AM Telco/ISP
Slow, unusable internet pushes up TIO complaints

Slow, unusable internet pushes up TIO complaints

Coincides with Basslink woes.
Allie Coyne May 2 2016 9:55AM Telco/ISP
Australia's telco ombudsman cuts workforce by 10 percent

Australia's telco ombudsman cuts workforce by 10 percent

Nineteen jobs to go from TIO.
Allie Coyne Apr 15 2015 1:49PM Telco/ISP
TIO reports for the first time on NBN complaints

TIO reports for the first time on NBN complaints

Connection delays top list, while excess mobile data charges dominate overall.
Allie Coyne Oct 23 2014 7:00AM Telco/ISP
ACMA receives 50 network interference complaints a week

ACMA receives 50 network interference complaints a week

Resolves just as many.
Ry Crozier Oct 4 2013 11:47AM Telco/ISP
Ombudsman reports fewer iiNet, Telstra, TPG complaints

Ombudsman reports fewer iiNet, Telstra, TPG complaints

Industry improvement let down by mobile telcos.
Ry Crozier Oct 29 2012 11:26AM Telco/ISP
ACMA fields more complaints on mobile interference

ACMA fields more complaints on mobile interference

Continues to crack down on illegal devices.
Ry Crozier Oct 17 2012 7:00AM Telco/ISP
Government calls for telco ombudsman restructure

Government calls for telco ombudsman restructure

Potential bite for carriers.
James Hutchinson May 7 2012 6:54AM Telco/ISP
TIO cracks down on small business complaints

TIO cracks down on small business complaints

Fewer businesses will qualify for free telco dispute resolution.
James Hutchinson Feb 29 2012 12:41PM Telco/ISP
Mobile services fuel TIO complaint rise

Mobile services fuel TIO complaint rise

New complaints soar but inquiries mellow.
James Hutchinson Nov 8 2011 12:54PM Telco/ISP
auDA fields 146 complaints about Aussie domain industry

auDA fields 146 complaints about Aussie domain industry

Regulator releases first full year of statistics.
Ry Crozier Oct 13 2011 1:23PM Telco/ISP
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Ry Crozier Jul 14 2011 11:58AM Telco/ISP
Vodafone not a scapegoat for TIO spike

Vodafone not a scapegoat for TIO spike

Consumer group finds complaints rising across all telcos.
Ry Crozier May 4 2011 12:10PM Telco/ISP
TIO welcomes external review

TIO welcomes external review

Internal review also underway.
Ry Crozier Mar 30 2011 10:49AM Telco/ISP

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