complaints

ANZ is quietly building a brand new banking platform

ANZ is quietly building a brand new banking platform

Exclusive: Chases tenfold improvement in speed and capability.
Nov 25 2019 7:10AM
V4 Telecom warned after wholesale dispute causes outage

V4 Telecom warned after wholesale dispute causes outage

Formally warned over its handling of complaints.
Jul 18 2019 11:12AM
TIO targeted for massive shake-up

TIO targeted for massive shake-up

Making it much harder to accept and handle complaints.
Nov 15 2018 10:57AM
TIO rejigs to better handle NBN complaints

TIO rejigs to better handle NBN complaints

Adopts call by joint parliamentary inquiry.
Oct 25 2017 10:17AM
TIO can't break down NBN complaints by access tech

TIO can't break down NBN complaints by access tech

Not its role ‘to supervise the rollout’.
Mar 24 2017 11:47AM
Slow, unusable internet pushes up TIO complaints

Slow, unusable internet pushes up TIO complaints

Coincides with Basslink woes.
May 2 2016 9:55AM
Australia's telco ombudsman cuts workforce by 10 percent

Australia's telco ombudsman cuts workforce by 10 percent

Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints

TIO reports for the first time on NBN complaints

Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
ACMA receives 50 network interference complaints a week

ACMA receives 50 network interference complaints a week

Resolves just as many.
Oct 4 2013 11:47AM
Ombudsman reports fewer iiNet, Telstra, TPG complaints

Ombudsman reports fewer iiNet, Telstra, TPG complaints

Industry improvement let down by mobile telcos.
Oct 29 2012 11:26AM
ACMA fields more complaints on mobile interference

ACMA fields more complaints on mobile interference

Continues to crack down on illegal devices.
Oct 17 2012 7:00AM
Government calls for telco ombudsman restructure

Government calls for telco ombudsman restructure

Potential bite for carriers.
May 7 2012 6:54AM
TIO cracks down on small business complaints

TIO cracks down on small business complaints

Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Mobile services fuel TIO complaint rise

Mobile services fuel TIO complaint rise

New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
auDA fields 146 complaints about Aussie domain industry

auDA fields 146 complaints about Aussie domain industry

Regulator releases first full year of statistics.
Oct 13 2011 1:23PM
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Jul 14 2011 11:58AM
Vodafone not a scapegoat for TIO spike

Vodafone not a scapegoat for TIO spike

Consumer group finds complaints rising across all telcos.
May 4 2011 12:10PM
TIO welcomes external review

TIO welcomes external review

Internal review also underway.
Mar 30 2011 10:49AM
Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Feb 25 2011 7:18AM
TIO sees sharp rise in 'money' complaints

TIO sees sharp rise in 'money' complaints

ISPs and mobile telcos the worst offenders.
Dec 3 2010 12:43PM

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