complaints

Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Staff Writers Feb 25 2011 7:18AM Telco/ISP
TIO sees sharp rise in 'money' complaints

TIO sees sharp rise in 'money' complaints

ISPs and mobile telcos the worst offenders.
Ry Crozier Dec 3 2010 12:43PM Financial Services
VHA sees record ‘complaints' before iPhone 4 launch

VHA sees record ‘complaints' before iPhone 4 launch

Customers try to dial into free handset upgrade.
Ry Crozier Sep 27 2010 1:49PM Telco/ISP
ACMA blasts telcos over complaint responses

ACMA blasts telcos over complaint responses

Telcos argue that there is no case for more regulation.
Ry Crozier Sep 27 2010 1:43PM Telco/ISP
Privacy Office critical of telco complaints study

Privacy Office critical of telco complaints study

TIO and ACMA comparisons "inappropriate".
Ry Crozier Sep 16 2010 3:19PM Telco/ISP
TIO mulls Twitter as complaints gateway

TIO mulls Twitter as complaints gateway

Focus on accessibility.
Ry Crozier Jul 8 2010 6:15AM Telco/ISP
Telco questions TIO complaint count

Telco questions TIO complaint count

Were there that many complaints?
Brett Winterford Apr 21 2010 3:51PM Telco/ISP
ACMA launches formal telco complaints inquiry

ACMA launches formal telco complaints inquiry

Conroy proposes to give ACMA more power.
Ry Crozier Apr 20 2010 1:19PM Telco/ISP
Telcos should compensate complainers, says watchdog

Telcos should compensate complainers, says watchdog

ACCAN calls on Conroy to ‘threaten’ industry with further reform.
Ben Grubb Oct 26 2009 10:13AM Telco/ISP
Telco complaints grow 1.8 percent in three months

Telco complaints grow 1.8 percent in three months

But small complaints niggle TIO - and the Minister.
Staff Writers Aug 24 2009 4:47PM Telco/ISP
Telemarketers heed watchdog's call

Telemarketers heed watchdog's call

Regulator jolts industry with $300,000 in fines.
Staff Writers Jul 6 2009 11:00AM Telco/ISP
Sydney Uni students vent about Microsoft email system

Sydney Uni students vent about Microsoft email system

University of Sydney students have taken to online forums to vent about the institution switching its email over to Microsoft’s Live@edu product earlier this month.
Staff Writers May 22 2009 2:17PM Software
Telstra takes tougher stance on premium SMS

Telstra takes tougher stance on premium SMS

Telstra will introduce tough new rules on premium SMS providers before the end of June, including double opt-in requirements and a process to terminate providers with “continued high and unacceptable complaint levels”.
Staff Writers Apr 3 2009 3:10PM Telco/ISP
Senator Conroy blasts telcos over complaint levels

Senator Conroy blasts telcos over complaint levels

Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Staff Writers Nov 21 2008 12:36PM Telco/ISP
Proliferating HIPAA complaints and medical record breaches

Proliferating HIPAA complaints and medical record breaches

The number of complaints regarding violations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) continue to increase each year in tandem with an increase in breaches of medical records.
Sue May 27 2008 2:06PM Security
Report outs banks with most ID theft complaints

Report outs banks with most ID theft complaints

Consumers, regulators, and businesses have no way to reliably assess the incidences and frequency of identity fraud at major financial institutions, a new study concludes.
Sue Marquette Mar 3 2008 10:16AM Security
Telstra cops complaints from four rival telcos

Telstra cops complaints from four rival telcos

The Australian Competition and Consumer Commission (ACCC) has received notification of five telecommunications access disputes under Part XIC of the Trade Practices Act 1974.
Lilia Guan Feb 1 2008 12:30PM Telco/ISP
Phishing emails disguised as U.S. Department of Treasury complaints

Phishing emails disguised as U.S. Department of Treasury complaints

A new round of targeted phishing is underway with attackers again trying to trick recipients into opening malware-laden attachments falsely claiming to originate from the federal government, researchers warned today.
Dan Kaplan Dec 14 2007 9:58AM Security
Complaints mount over Vista Express Upgrade

Complaints mount over Vista Express Upgrade

Ghost credit card charges and unregistered orders prompt outrage.
Tom Sanders Feb 13 2007 9:41AM Software
Ring-tone complaints cost millions in China

Ring-tone complaints cost millions in China

Customer service crackdown hurts value-added services providers.
Simon Burns Nov 13 2006 10:02AM Telco/ISP

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