Latest News
Biden eyes ex-Obama staff to tackle 'Big Tech'
Trump administration slams China's Huawei, halting shipments from Intel, others
The MJH Group loses its CIO
Telstra blasts plan to 'set aside' mobile spectrum for Optus and TPG, but not it
Woolworths to build a platform to host subscription-based services
complaints
TIO sees sharp rise in 'money' complaints
ISPs and mobile telcos the worst offenders.
Dec 3 2010 12:43PM
VHA sees record ‘complaints' before iPhone 4 launch
Customers try to dial into free handset upgrade.
Sep 27 2010 1:49PM
ACMA blasts telcos over complaint responses
Telcos argue that there is no case for more regulation.
Sep 27 2010 1:43PM
Privacy Office critical of telco complaints study
TIO and ACMA comparisons "inappropriate".
Sep 16 2010 3:19PM
TIO mulls Twitter as complaints gateway
Focus on accessibility.
Jul 8 2010 6:15AM
Telco questions TIO complaint count
Were there that many complaints?
Apr 21 2010 3:51PM
ACMA launches formal telco complaints inquiry
Conroy proposes to give ACMA more power.
Apr 20 2010 1:19PM
Telcos should compensate complainers, says watchdog
ACCAN calls on Conroy to ‘threaten’ industry with further reform.
Oct 26 2009 10:13AM
Telco complaints grow 1.8 percent in three months
But small complaints niggle TIO - and the Minister.
Aug 24 2009 4:47PM
Telemarketers heed watchdog's call
Regulator jolts industry with $300,000 in fines.
Jul 6 2009 11:00AM
Sydney Uni students vent about Microsoft email system
University of Sydney students have taken to online forums to vent about the institution switching its email over to Microsoft’s Live@edu product earlier this month.
May 22 2009 2:17PM
Telstra takes tougher stance on premium SMS
Telstra will introduce tough new rules on premium SMS providers before the end of June, including double opt-in requirements and a process to terminate providers with “continued high and unacceptable complaint levels”.
Apr 3 2009 3:10PM
Senator Conroy blasts telcos over complaint levels
Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Nov 21 2008 12:36PM
Proliferating HIPAA complaints and medical record breaches
The number of complaints regarding violations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) continue to increase each year in tandem with an increase in breaches of medical records.
May 27 2008 2:06PM
Report outs banks with most ID theft complaints
Consumers, regulators, and businesses have no way to reliably assess the incidences and frequency of identity fraud at major financial institutions, a new study concludes.
Mar 3 2008 10:16AM
Telstra cops complaints from four rival telcos
The Australian Competition and Consumer Commission (ACCC) has received notification of five telecommunications access disputes under Part XIC of the Trade Practices Act 1974.
Feb 1 2008 12:30PM
Phishing emails disguised as U.S. Department of Treasury complaints
A new round of targeted phishing is underway with attackers again trying to trick recipients into opening malware-laden attachments falsely claiming to originate from the federal government, researchers warned today.
Dec 14 2007 9:58AM
Complaints mount over Vista Express Upgrade
Ghost credit card charges and unregistered orders prompt outrage.
Feb 13 2007 9:41AM
Ring-tone complaints cost millions in China
Customer service crackdown hurts value-added services providers.
Nov 13 2006 10:02AM
Complaints catch up with Fast anti-piracy
The Federation Against Software Theft has defended its business practices
following criticism.
following criticism.
Jul 4 2006 9:45AM
