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Home
bpo
bpo
Suncorp automates processes it had outsourced to India
After losing most of its BPO workforce to lockdown.
Ry Crozier
Jun 16 2020 12:37PM
Financial Services
Optus spent three years setting standards for its outsourced call centres
Says work helped it stand up temporary ops during pandemic.
Ry Crozier
May 19 2020 12:48AM
Telco/ISP
ATO spends $162m in contact centre outsourcing
Rehires contractor army.
Allie Coyne
Sep 15 2017 2:00PM
Strategy
Datacom and Qld govt limp to HR solutions deal
Four years and $30m later.
Paris Cowan
Mar 9 2016 6:35AM
Software
BOQ signs with HP for five more years
Long-running partner wins back IT services business.
Allie Coyne
Oct 9 2014 9:33AM
Financial Services
Accenture drawn into China's Microsoft probe
New round of raids include Microsoft partner.
Staff Writers
Aug 7 2014 6:42AM
Software
The end of Indian IT outsourcing as we know it
Shorter project lead times, greater customer demands drive change.
Harichandan Arakali and Tony Munroe
Mar 26 2013 6:54AM
Strategy
Salmat sells outsourcing arm for $375m
Mystery buyer mysterious no more.
Staff Writers
Aug 27 2012 9:22AM
Financial Services
Sri Lanka offers tax holiday for IT outsourcing
Aussie companies get up to 12 years tax free.
Brett Winterford
May 24 2011 12:53PM
Strategy
Salmat slides on Telstra call centre loss
May deadline to find new jobs for staff.
Staff Writers
Mar 7 2011 3:49PM
Training & Development
MphasiS opens Wollongong facility
Indian outsourcer opens 250-seat centre.
Liz Tay
Oct 25 2010 9:34AM
Strategy
Salmat opens new offshoring centre
Philippines facility to handle Australian queries.
Liz Tay
Sep 10 2010 6:00AM
Strategy
BlueScope Steel renews BPO deal
Renews contract with Capgemini.
Liz Tay
Jun 4 2010 3:57PM
Strategy
Knowledge process outsourcing set for take-off
Knowledge process outsourcing (KPO) could finally be stepping out of the shadow of business process outsourcing (BPO), as firms look to reduce costs and improve service efficiencies, according to Datamonitor.
Phil Muncaster
May 4 2009 3:38PM
Strategy
HCL opens new development centres
Indian IT services provider HCL has set up two new development and support centres in Sydney and Melbourne.
Ry Crozier
Aug 21 2008 2:09PM
Security
BPO success demands sophisticated metrics
Business leaders are rapidly changing how they measure the success of their business process outsourcing programmes, reports analyst house NelsonHall.
Rosalie Marshall
May 12 2008 4:06PM
Strategy
Fuji Xerox Australia acquires KAZ BPO Division
Fuji Xerox strengthens managed services offering. But at what cost to resellers?
Lilia Guan
Aug 3 2007 7:00AM
Hardware
Half of BPO deals will sour by 2009
Gartner predicts trouble ahead for business process outsourcing.
Robert Jaques
Aug 24 2006 4:01PM
Strategy
Concerto signs Melbourne BPO provider UCMS
US contact centre applications vendor Concerto Software has signed a Melbourne-based business process outsourcing specialist, UCMS.
Fleur Doidge
Sep 17 2004 12:00AM
Software
Powerlan leaps into BPO with $12m deal
Software vendor and services provider Powerlan has made its first big leap into business process outsourcing (BPO), forming a wholly-owned subsidiary to win a $12 million tender with OFM Investment Group.
Fleur Doidge
Jan 8 2004 12:00AM
Software
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