bpo

Optus spent three years setting standards for its outsourced call centres

Optus spent three years setting standards for its outsourced call centres

Says work helped it stand up temporary ops during pandemic.
May 19 2020 12:48AM
ATO spends $162m in contact centre outsourcing

ATO spends $162m in contact centre outsourcing

Rehires contractor army.
Sep 15 2017 2:00PM
Datacom and Qld govt limp to HR solutions deal

Datacom and Qld govt limp to HR solutions deal

Four years and $30m later.
Mar 9 2016 6:35AM
BOQ signs with HP for five more years

BOQ signs with HP for five more years

Long-running partner wins back IT services business.
Oct 9 2014 9:33AM
Accenture drawn into China's Microsoft probe

Accenture drawn into China's Microsoft probe

New round of raids include Microsoft partner.
Aug 7 2014 6:42AM
The end of Indian IT outsourcing as we know it

The end of Indian IT outsourcing as we know it

Shorter project lead times, greater customer demands drive change.
Mar 26 2013 6:54AM
Salmat sells outsourcing arm for $375m

Salmat sells outsourcing arm for $375m

Mystery buyer mysterious no more.
Aug 27 2012 9:22AM
Sri Lanka offers tax holiday for IT outsourcing

Sri Lanka offers tax holiday for IT outsourcing

Aussie companies get up to 12 years tax free.
May 24 2011 12:53PM
Salmat slides on Telstra call centre loss

Salmat slides on Telstra call centre loss

May deadline to find new jobs for staff.
Mar 7 2011 3:49PM
MphasiS opens Wollongong facility

MphasiS opens Wollongong facility

Indian outsourcer opens 250-seat centre.
Oct 25 2010 9:34AM
Salmat opens new offshoring centre

Salmat opens new offshoring centre

Philippines facility to handle Australian queries.
Sep 10 2010 6:00AM
BlueScope Steel renews BPO deal

BlueScope Steel renews BPO deal

Renews contract with Capgemini.
Jun 4 2010 3:57PM
Knowledge process outsourcing set for take-off

Knowledge process outsourcing set for take-off

Knowledge process outsourcing (KPO) could finally be stepping out of the shadow of business process outsourcing (BPO), as firms look to reduce costs and improve service efficiencies, according to Datamonitor.
May 4 2009 3:38PM
HCL opens new development centres

HCL opens new development centres

Indian IT services provider HCL has set up two new development and support centres in Sydney and Melbourne.
Aug 21 2008 2:09PM
BPO success demands sophisticated metrics

BPO success demands sophisticated metrics

Business leaders are rapidly changing how they measure the success of their business process outsourcing programmes, reports analyst house NelsonHall.
May 12 2008 4:06PM
Fuji Xerox Australia acquires KAZ BPO Division

Fuji Xerox Australia acquires KAZ BPO Division

Fuji Xerox strengthens managed services offering. But at what cost to resellers?
Aug 3 2007 7:00AM
Half of BPO deals will sour by 2009

Half of BPO deals will sour by 2009

Gartner predicts trouble ahead for business process outsourcing.
Aug 24 2006 4:01PM
Concerto signs Melbourne BPO provider UCMS

Concerto signs Melbourne BPO provider UCMS

US contact centre applications vendor Concerto Software has signed a Melbourne-based business process outsourcing specialist, UCMS.
Sep 17 2004 12:00AM
Powerlan leaps into BPO with $12m deal

Powerlan leaps into BPO with $12m deal

Software vendor and services provider Powerlan has made its first big leap into business process outsourcing (BPO), forming a wholly-owned subsidiary to win a $12 million tender with OFM Investment Group.
Jan 8 2004 12:00AM

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