Marketing

Opinion: Can a fraction too much friction improve customer experience?

Opinion: Can a fraction too much friction improve customer experience?

insights from Digital Nation columnist, Beau Ushay.
Beau Ushay May 7 2024 4:21PM Marketing
Groupon optimises pricing and distribution processes

Groupon optimises pricing and distribution processes

In partnership with Siteminder.
Digital Nation Staff Apr 23 2024 3:08PM Marketing
X vows to 'robustly challenge' Australia order to remove stabbing posts

X vows to 'robustly challenge' Australia order to remove stabbing posts

eSafety demands the company remove some posts related to the stabbing of a bishop in Sydney.
Staff Writer Apr 22 2024 4:29PM Marketing
Westpac customers land open banking home loan benefits

Westpac customers land open banking home loan benefits

As it integrates NextGen across all brands.
Digital Nation Staff Apr 18 2024 5:14PM Marketing
Singtel rules out selling Australian unit Optus

Singtel rules out selling Australian unit Optus

Said there was no "impending deal" to divest its Australian telecom unit Optus.
Staff Writer Apr 3 2024 4:52PM Marketing
Bendigo Bank uplifts the customer broker experience

Bendigo Bank uplifts the customer broker experience

Via its new digital lending platform. 
Digital Nation Staff Apr 3 2024 10:58AM Marketing
Case Study: South East Water uplifts its digital transformation work

Case Study: South East Water uplifts its digital transformation work

Boosts efficiencies.
Kate Weber Mar 20 2024 4:35PM Marketing
Case Study: Sydney FC sees match day revenue increase of up to 370 percent

Case Study: Sydney FC sees match day revenue increase of up to 370 percent

After building out full-service experience for supporters.
Kate Weber Mar 13 2024 11:27AM Marketing
Case Study: Catapult Sports boost efficiencies

Case Study: Catapult Sports boost efficiencies

Under new platform implementation.
Kate Weber Feb 21 2024 4:35PM Marketing
Case Study: Village Roadshow gamifies its skills program

Case Study: Village Roadshow gamifies its skills program

Part of a 12-week course.
Kate Weber Feb 14 2024 2:07PM Marketing
Qld gov smart ticketing project hits 11 million trips

Qld gov smart ticketing project hits 11 million trips

On trains and trams.
Digital Nation Staff Feb 9 2024 3:09PM Marketing
Meta's oversight board to investigate posts about Australian Indigenous vote

Meta's oversight board to investigate posts about Australian Indigenous vote

Meta to examine two cases on handling of potentially misleading posts.
Praveen Menon Feb 9 2024 2:11PM Marketing
Google rebrands Bard chatbot as Gemini, rolls out paid subscription

Google rebrands Bard chatbot as Gemini, rolls out paid subscription

Google renamed its Bard chatbot after the new artificial intelligence that is powering it, called Gemini.
Jeffrey Dastin Feb 9 2024 2:11PM Marketing
Case Study: Directed Technologies rethinks scale and data

Case Study: Directed Technologies rethinks scale and data

Transforms monolithic database into a microservices architecture.
Kate Weber Jan 22 2024 12:15PM Marketing
Case study: Sydney Water simplifies its fragmented customer experience

Case study: Sydney Water simplifies its fragmented customer experience

Streamlines CX platform.
Kate Weber , Athina Mallis Jan 16 2024 3:03PM Marketing
Case study: Sumo Energy automates its customer feedback processes

Case study: Sumo Energy automates its customer feedback processes

Uplift in NPS score.
Athina Mallis Dec 7 2023 2:42PM Marketing
Opinion: Brand marketers, never waste a good crisis

Opinion: Brand marketers, never waste a good crisis

Use a crisis to your advantage.
Beau Ushay Nov 30 2023 11:25AM Marketing
X could lose close to US$75 million by year-end as advertisers pull out

X could lose close to US$75 million by year-end as advertisers pull out

Major brands pausing marketing campaigns.
Staff Writer Nov 27 2023 8:52AM Marketing
How Fisher and Paykel stays customer first

How Fisher and Paykel stays customer first

According to chief digital officer, Rudi Khoury.
Athina Mallis Nov 16 2023 1:42PM Marketing
Data is the key to everything when driving personalisation: Domino's CRM lead

Data is the key to everything when driving personalisation: Domino's CRM lead

Speaks at Twilio Signal in Singapore.
Athina Mallis Nov 15 2023 5:13PM Marketing

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