Strategy

Call centres still putting users off

Call centres still putting users off

Eight out of 10 service providers believe that they provide a 'superior customer experience' through their call centres, but fewer than one in 10 customers agree..
Staff Writers Jun 2 2008 7:59AM Strategy
Oz Nokia chief jumps ship to join retailer

Oz Nokia chief jumps ship to join retailer

Nokia’s general manager for Australia and New Zealand, Shaun Colligan, has left his position to join a mobile phone retailer under investigation by the Australian Competition and Consumer Commission.
Staff Writers May 29 2008 4:06PM Strategy
IDC warns service providers to be wary of sneaky outsourcers

IDC warns service providers to be wary of sneaky outsourcers

IDC has warned service providers to be vigilant for the remainder of this year as the research firm predicts a number of renegotiations within outsourcing contracts will be conducted under the radar.
Staff Writers May 27 2008 3:41PM Strategy
S Central expands its Government services business

S Central expands its Government services business

S Central has opened a Canberra office to expand its government services portfolio.
Lilia Guan May 27 2008 2:43PM Strategy
Commbank’s reseller agreement to fast-track ecommerce

Commbank’s reseller agreement to fast-track ecommerce

A newly-announced alliance between the Commonwealth Bank and online payment service provider eWAY could fast-track how merchants set up and manage their online payment infrastructure.
Liz Tay May 23 2008 12:25PM Strategy
CeBIT 08: Rudd Government looks to rectify Howard’s past ICT mistakes

CeBIT 08: Rudd Government looks to rectify Howard’s past ICT mistakes

Finance Minister Lindsay Tanner delivered a scathing review of the former government’s ICT legacy during his address at CeBIT’s eGovernment forum.
Ashley Clark May 22 2008 2:57PM Strategy
Rock stars, Australia's answer to its ICT innovation crisis

Rock stars, Australia's answer to its ICT innovation crisis

Australia’s government-funded ICT research bodies are breeding new technologies only to see them stumble on the way to commercialisation and plunge into a “valley of death”, or so a panel debated at CeBIT in Sydney this week.
Mitchell Bingemann May 21 2008 4:13PM Strategy
Half of all businesses admit to IT project cancellations

Half of all businesses admit to IT project cancellations

New research has suggested that nearly half of firms have recently canned IT related projects before completion.
Gareth Morgan May 20 2008 3:35PM Strategy
CeBIT Australia 2008 throws open its doors

CeBIT Australia 2008 throws open its doors

CeBIT Australia 2008, one of Australasia’s largest Information and Communications Technology (ICT) trade events has opened its doors for the seventh year.
Staff Writers May 20 2008 2:56PM Strategy
Informatica wraps up Identity Systems buy

Informatica wraps up Identity Systems buy

Data integration firm Informatica has completed its acquisition of Identity Systems, which was previously owned by Nokia..
Staff Writers May 20 2008 7:31AM Strategy
Yahoo board fights back at Icahn

Yahoo board fights back at Icahn

Yahoo's board has hit back at attempts by investment mogul Carl Icahn to force a takeover of the firm by Microsoft..
Shaun Nichols May 19 2008 7:45AM Strategy
Gartner predicts globalisation of IT by 2015

Gartner predicts globalisation of IT by 2015

Chief information officers must be prepared to source their IT from offshore global locations or suffer competitive disadvantage, as emerging markets ramp up their technology investments, according to analyst firm Gartner.
Phil Muncaster May 16 2008 4:05PM Strategy
Conservative firms not getting the most from IT

Conservative firms not getting the most from IT

Nearly a quarter of businesses around the world do not determine their IT resource requirements on business priorities, according to new research..
Clement James May 15 2008 7:35AM Strategy
IT departments still being ignored

IT departments still being ignored

IT departments are much more involved in business decision-making that they were five years ago, according to new research..
Staff Writers May 14 2008 8:11AM Strategy
BPO success demands sophisticated metrics

BPO success demands sophisticated metrics

Business leaders are rapidly changing how they measure the success of their business process outsourcing programmes, reports analyst house NelsonHall.
Rosalie Marshall May 12 2008 4:06PM Strategy
Electronic giants lobby for national television recycling scheme

Electronic giants lobby for national television recycling scheme

A group of major electronics brands have joined together to speed up the development of a national television recycle program.
Ashley Clark May 8 2008 4:13PM Strategy
NICTA recognised to fuel Aussie innovation

NICTA recognised to fuel Aussie innovation

National Information and Communication Technology Australia (NICTA) has been awarded the distinction of a Registered Research Agency (RRA) by the government.
Ashley Clark May 6 2008 1:04PM Strategy
Murder, intrigue and the end of an era

Murder, intrigue and the end of an era

The week started off with an end of an era, as Telstra scrapped its CDMA network to make way for the Next G network.
Ashley Clark May 3 2008 12:47PM Strategy
Telstra and Austrade partner to bring local SMBs to China

Telstra and Austrade partner to bring local SMBs to China

Telstra and Austrade have jointly launched a new program to support small to medium sized businesses (SMBs) looking to trade in China.
Liz Tay May 2 2008 4:25PM Strategy
BPM becomes CIOs' top priority

BPM becomes CIOs' top priority

Improving business processes has become the highest priority for today's IT department, according to a global survey of more than 3,500 CIOs undertaken by analyst group Gartner.
Rosalie Marshall Apr 30 2008 7:36AM Strategy

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