• Home
• Events

NiCE World APAC 2026

Join NiCE in Adelaide for half a day of exploring the future of AI-powered customer experience (CX). 

Designed for leaders in customer service, contact centres, digital transformation, and operations, the event brings together industry experts to discuss the latest developments in AI and customer engagement. 

Hear the latest on NiCE's product roadmap. Watch live demonstrations and discover how organisations are using AI and automation to improve customer interactions and business performance. 

You'll also hear from Optus and customer speakers as they share real-world perspectives on customer experience. Gain practical insights and learn from the experiences of organisations navigating the changing CX landscape.

The afternoon concludes with networking drinks. It's an opportunity to connect with NiCE executives, customers, partners, and industry peers. 

Whether you're modernising your contact centre or exploring new AI opportunities, you'll leave with practical ideas, fresh perspectives, and valuable industry connections.


About NiCE
NiCE is a global leader in AI-powered customer experience, helping organisations deliver exceptional customer service, strengthen relationships, and improve business performance. Through advanced artificial intelligence, cloud technology, and digital innovation, NiCE enables businesses to create seamless, personalised experiences for customers while empowering employees to work more efficiently. 

Serving organisations across a wide range of industries, including financial services, healthcare, retail, telecommunications, government, and utilities, NiCE helps businesses simplify complex operations, improve decision-making, and adapt to changing customer expectations. 

Driven by a vision to create a world where experiences flow, NiCE combines innovation with deep industry expertise to help organisations transform the way they connect with customers. Its solutions support organisations at every stage of the customer journey, helping them deliver more intuitive, efficient, and meaningful experiences that drive lasting business success.