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NiCE World APAC 2026

Join NiCE in Sydney on 3 September for an afternoon exploring the future of AI-powered customer experience (CX). 

Designed for leaders in customer service, contact centres, digital transformation, and operations, the event brings together NiCE experts, customers, partners, and industry peers to share ideas and experiences. 

Hear from Darren Rushworth, Richard Basset, and Mark Harington as they bring their perspectives to the conversations shaping customer experience. The program will also feature insights from customer organisations including Optus and Columbus Capital.

Discover the latest on NiCE's product roadmap. Watch live demonstrations and discover how AI is helping organisations improve customer engagement and business performance. 

Technology partners and customer speakers will also share emerging trends and practical insights. 

The afternoon concludes with networking drinks. It's a chance to continue the conversation and build valuable industry connections. 

Whether you're beginning your AI journey or building on existing initiatives, you'll leave with fresh perspectives, practical ideas, and inspiration for your CX strategy.

About NiCE
NiCE is a global leader in AI-powered customer experience, helping organisations deliver exceptional customer service, strengthen relationships, and improve business performance. Through advanced artificial intelligence, cloud technology, and digital innovation, NiCE enables businesses to create seamless, personalised experiences for customers while empowering employees to work more efficiently. 

Serving organisations across a wide range of industries, including financial services, healthcare, retail, telecommunications, government, and utilities, NiCE helps businesses simplify complex operations, improve decision-making, and adapt to changing customer expectations. 

Driven by a vision to create a world where experiences flow, NiCE combines innovation with deep industry expertise to help organisations transform the way they connect with customers. Its solutions support organisations at every stage of the customer journey, helping them deliver more intuitive, efficient, and meaningful experiences that drive lasting business success.