Financial Services

Westpac turns to AIOps and event-driven automation

Westpac turns to AIOps and event-driven automation

Infrastructure automation program evolves.
Ry Crozier Aug 11 2025 6:53AM Financial Services
Bendigo Bank acting CIO announces departure

Bendigo Bank acting CIO announces departure

Had held the role since last August.
Eleanor Dickinson Aug 5 2025 11:42AM Training & Development
CBA AI 'voice bot' deployment linked to review of 45 roles

CBA AI 'voice bot' deployment linked to review of 45 roles

Used to triage inbound calls.
Ry Crozier Jul 29 2025 11:23AM Financial Services
CBA using facial recognition logins to verify disputed payments

CBA using facial recognition logins to verify disputed payments

Data-matching technique used in an unfair dismissal case.
Ry Crozier Jul 11 2025 6:52AM Financial Services
Australia takes another step toward a central bank digital currency

Australia takes another step toward a central bank digital currency

Under Project Acacia.
Staff Writer Jul 11 2025 6:06AM Financial Services
nib develops Cortex-powered AI to streamline data migration

nib develops Cortex-powered AI to streamline data migration

Reduced around six months worth of manual work.
Eleanor Dickinson Jul 8 2025 6:18AM Software
In Pictures: Thales financial services CORIE roundtable

In Pictures: Thales financial services CORIE roundtable

A selection of photos from a recent iTnews executive roundtable lunch at the Park Hyatt in Sydney.
VB Templeman Jun 27 2025 2:55PM Financial Services
ANZ's group executive of technology Gerard Florian to retire

ANZ's group executive of technology Gerard Florian to retire

Global search initiated for a permanent replacement.
Ry Crozier Jun 26 2025 10:06AM Financial Services
Fraud victims among top crypto ATM users

Fraud victims among top crypto ATM users

Australian regulator says.
Staff Writer Jun 26 2025 6:37AM Financial Services
NAB brings Pete Steel into new digital, data and AI exec role

NAB brings Pete Steel into new digital, data and AI exec role

Will start next year.
Ry Crozier Jun 24 2025 11:21AM Financial Services
How NAB unwound Teradata's 'tentacles' to decommission it

How NAB unwound Teradata's 'tentacles' to decommission it

The untold story of its late 2023 migration.
Ry Crozier Jun 24 2025 6:54AM Financial Services
ANZ's Maile Carnegie to exit next month

ANZ's Maile Carnegie to exit next month

Oversaw digitisation and transformation at the bank.
Kate Weber Jun 19 2025 1:36PM Financial Services
NAB approved to use serverless in data environment

NAB approved to use serverless in data environment

Needed 18 months for regulatory and internal conversations.
Ry Crozier Jun 17 2025 7:20AM Cloud
ASIC inquiry to tackle ASX tech "incidents"

ASIC inquiry to tackle ASX tech "incidents"

Over the past decade.
Kate Weber Jun 17 2025 6:30AM Software
ANZ consolidates operational risk into ServiceNow

ANZ consolidates operational risk into ServiceNow

Ahead of impending CPS 230 deadline.
Eleanor Dickinson Jun 16 2025 6:40AM Software
Australia's super funds told to assess authentication controls

Australia's super funds told to assess authentication controls

After wave of credential stuffing attacks.
Ry Crozier Jun 12 2025 6:42AM Financial Services
ANZ Institutional readies go-live for "multi-agent chatbot" amie

ANZ Institutional readies go-live for "multi-agent chatbot" amie

A "personalised markets analyst" for its bankers.
Ry Crozier Jun 5 2025 5:25AM Financial Services
Westpac pilots AI to analyse inbound call content

Westpac pilots AI to analyse inbound call content

Pattern matching and prompts for support staff.
Ry Crozier May 29 2025 6:42AM Financial Services
Westpac hires CBA's data chief to lead AI, data and digital

Westpac hires CBA's data chief to lead AI, data and digital

Will start in September.
Ry Crozier May 26 2025 9:15AM Financial Services
ANZ explores agentic AI opportunities

ANZ explores agentic AI opportunities

After building strong foundations.  
Kate Weber May 26 2025 6:49AM Emerging Tech

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