Spotlight on Federal Government Spotlight on Federal Government

Governments everywhere have come to realise that digital service delivery can be both more effective and less costly.

Which is why Australia’s Federal government established the Digital Transformation Agency to pave the way for an aggressive push into digital services.

iTnews has chronicled the resulting stream of new initiatives that change the way citizens and businesses work with government.

For this year’s benchmark we received entries from federal agencies detailing such efforts and showcasing how Canberra is not just talking technology, but using it to deliver outcomes that matter for Australians.

NBN Co looks to retain customers and grow their "lifetime value"

NBN Co looks to retain customers and grow their "lifetime value"

Establishes a presence across seven Salesforce clouds.
Ry Crozier Nov 21 2019 7:04AM Cloud
NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Ry Crozier Nov 20 2019 1:39PM Telco/ISP
Poor debate, understanding damaging tech laws: Labor

Poor debate, understanding damaging tech laws: Labor

"Policy has fallen too far behind the pace of technological change".
Justin Hendry Nov 20 2019 1:37PM Strategy
NBN Co claims internet providers will milk it for rebates

NBN Co claims internet providers will milk it for rebates

While arguing it could also be persuaded to game the system for revenue.
Ry Crozier Nov 20 2019 6:55AM Telco/ISP
NBN Co to run CX transformation

NBN Co to run CX transformation

Builds new CoE, plans to deploy new software.
Ry Crozier Nov 19 2019 7:10AM Telco/ISP
NBN Co is skipping "thousands" of premises a month

NBN Co is skipping "thousands" of premises a month

Unable to order a service for over two years.
Ry Crozier Nov 18 2019 1:43PM Telco/ISP
New Zealand to get 10 Gbps fibre to premises in 2020

New Zealand to get 10 Gbps fibre to premises in 2020

Chorus upgrades lasers.
Juha Saarinen Nov 18 2019 1:41PM Telco/ISP
NBN Co threatens to halt future FTTN upgrades

NBN Co threatens to halt future FTTN upgrades

If it is forced to pay up for faults and slow services.
Ry Crozier Nov 18 2019 7:15AM Telco/ISP
NBN Co resists calling in reinforcements for FTTC build

NBN Co resists calling in reinforcements for FTTC build

As FY20 targets look as large as ever.
Ry Crozier Nov 13 2019 7:10AM Telco/ISP
NBN Co urged to over-provision downlink on all services

NBN Co urged to over-provision downlink on all services

Giving all customers a chance of hitting top theoretical speed.
Ry Crozier Nov 7 2019 3:22PM Networking
NBN Co's low-end price offers lead to disagreement

NBN Co's low-end price offers lead to disagreement

Leaves some enthused, others underwhelmed.
Ry Crozier Nov 5 2019 1:25PM Telco/ISP
NBN Co runs into trouble on cheap gigabit plans

NBN Co runs into trouble on cheap gigabit plans

Could still be costly to sell en masse, might not work on HFC.
Ry Crozier Nov 5 2019 7:00AM Telco/ISP
Optus adds 138K homes to 5G fixed wireless footprint

Optus adds 138K homes to 5G fixed wireless footprint

Expands availability of fixed broadband-like service.
Ry Crozier Nov 4 2019 11:48AM Telco/ISP
NBN Co loses security talent to cashed-up banks

NBN Co loses security talent to cashed-up banks

Looks to rebuild, with some changes.
Ry Crozier Nov 4 2019 7:00AM Training & Development
NBN Co restructures to set up new regional business unit

NBN Co restructures to set up new regional business unit

Combines wireless, satellite and customer ops.
Ry Crozier Oct 31 2019 11:20AM Telco/ISP
Google Australia sued over collection and use of location data

Google Australia sued over collection and use of location data

ACCC claims consumers misled about how to disable tracking.
Ry Crozier Oct 29 2019 11:55AM Cloud
SpaceX takes 'prerequisite' step for Starlink Aussie approval

SpaceX takes 'prerequisite' step for Starlink Aussie approval

New satellite broadband service asks for regulatory permission.
Ry Crozier Oct 29 2019 5:55AM Telco/ISP
NSW Education to trial NBN Sky Muster Plus

NSW Education to trial NBN Sky Muster Plus

Deliver classes to remote homesteads.
Ry Crozier Oct 28 2019 6:55AM Telco/ISP
NBN Co now insists $200m not cut from wireless budget

NBN Co now insists $200m not cut from wireless budget

Reverses its own position.
Ry Crozier Oct 23 2019 10:10AM Telco/ISP
NBN Co uses enterprise to finance more fibre for its network

NBN Co uses enterprise to finance more fibre for its network

Reframes contentious market entry as side-door to a 'social good'.
Ry Crozier Oct 23 2019 6:23AM Telco/ISP

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