Technology

Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Ry Crozier Jul 9 2020 2:32PM Telco/ISP
Worley buys out TWPS for $20m in digital ops and maintenance push

Worley buys out TWPS for $20m in digital ops and maintenance push

Will use digital capabilities across its global business.
Matt Johnston Jul 9 2020 1:33PM Financial Services
Vocus fibre cable cut in South Australia

Vocus fibre cable cut in South Australia

Appears to be behind east-west connectivity issues.
Ry Crozier Jul 9 2020 11:56AM Telco/ISP
Alphabet's Loon launches balloon internet service in Kenya

Alphabet's Loon launches balloon internet service in Kenya

In tie-up with Telkom Kenya.
Duncan Miriri Jul 9 2020 11:37AM Telco/ISP
SUSE buys Kubernetes player Rancher Labs

SUSE buys Kubernetes player Rancher Labs

Months after investment round led by Telstra Ventures.
Ry Crozier Jul 9 2020 11:29AM Software
Microsoft EEG studies show video meetings stress people out

Microsoft EEG studies show video meetings stress people out

Measures brainwave activity.
Juha Saarinen Jul 9 2020 10:58AM Security
Sydney Uni's Brain and Mind Centre scores $7m for AI projects

Sydney Uni's Brain and Mind Centre scores $7m for AI projects

For neurological and mental health disorders.
Matt Johnston Jul 9 2020 6:42AM Software
'Weaponised' Facebook fails to protect civil rights, audit says

'Weaponised' Facebook fails to protect civil rights, audit says

"No quick fixes", company responds.
Supantha Mukherjee and Elizabeth Culliford Jul 9 2020 6:36AM Software
Apple expands independent repair shop program to Europe, Canada

Apple expands independent repair shop program to Europe, Canada

Supplies repair parts, tools and manuals for iPhones.
Stephen Nellis Jul 9 2020 6:27AM Hardware
NBN Co to cut 800 staff by end of 2020

NBN Co to cut 800 staff by end of 2020

Unveils plans for post-build internal restructure.
Ry Crozier Jul 8 2020 4:00PM Telco/ISP
NBN Co's final build push includes 25k premises that fell through the cracks

NBN Co's final build push includes 25k premises that fell through the cracks

Due to overlap in responsibilities with Telstra.
Ry Crozier Jul 8 2020 1:25PM Telco/ISP
Zoom rolls out hardware subscription service

Zoom rolls out hardware subscription service

Options for phones and meeting rooms.
Staff Writer Jul 8 2020 1:15PM Hardware
Bega Cheese to deploy IoT sensors into dairy supply chain

Bega Cheese to deploy IoT sensors into dairy supply chain

Partners with Swinburne Uni, Software AG.
Matt Johnston Jul 8 2020 1:15PM Projects
Facebook, Google suspend processing Hong Kong government data requests

Facebook, Google suspend processing Hong Kong government data requests

As Signal sees surge in sign-ups.
Katie Paul Jul 8 2020 11:02AM Security
Citrix limits technical info on vulnerabilities and patches after exploits

Citrix limits technical info on vulnerabilities and patches after exploits

Fears reverse engineering.
Juha Saarinen Jul 8 2020 10:55AM Security
Orica upskills IT subject matter experts in revamped SAP stack

Orica upskills IT subject matter experts in revamped SAP stack

ASX-listed explosives maker continues digital transformation.
Ry Crozier Jul 8 2020 6:50AM Cloud
UNSW Sydney smashes silos with workflow management platform

UNSW Sydney smashes silos with workflow management platform

Overhauls cross-division planning.
Matt Johnston Jul 8 2020 6:48AM Projects
Britain jeopardising China relationship, says Huawei's UK boss

Britain jeopardising China relationship, says Huawei's UK boss

If it bans Huawei from 5G networks at the behest of the US.
Axel Threlfall Jul 8 2020 6:33AM Networking
US looks at banning Chinese social media apps

US looks at banning Chinese social media apps

Including TikTok.
Kanishka Singh and Shubham Kalia Jul 8 2020 6:23AM Software
Nokia to add open interfaces to its telecom equipment

Nokia to add open interfaces to its telecom equipment

Allows mobile operators to build networks not tied to a vendor.
Staff Writer Jul 8 2020 6:23AM Networking

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