virgin australia

Virgin Australia uses Kafka to power up customer experience

Virgin Australia uses Kafka to power up customer experience

Gets data to passengers and critical operational systems faster.
Ry Crozier May 2 2025 6:47AM Software
Virgin Australia to bring conversational AI into contact centres

Virgin Australia to bring conversational AI into contact centres

For guests and Velocity members.
Kate Weber Feb 27 2025 6:44AM Emerging Tech
Virgin Australia checks if AI-powered personalisation will fly with customers

Virgin Australia checks if AI-powered personalisation will fly with customers

As part of a retail transformation.
Ry Crozier Sep 24 2024 9:45AM Cloud
Virgin Australia has built an enterprise architecture 'brain'

Virgin Australia has built an enterprise architecture 'brain'

Helps airline remediate tech debt and inform business-critical systems replacement.
Ry Crozier Sep 25 2023 2:40PM Strategy
Virgin Australia baggage tracking tool takes off

Virgin Australia baggage tracking tool takes off

Launched today within its app.
Kate Weber Aug 29 2023 11:43AM Software
Virgin Australia looks to strengthen its cyber security

Virgin Australia looks to strengthen its cyber security

Through at least seven new hires.
Kate Weber Mar 7 2023 7:22AM Strategy
Virgin Australia shifts to microservices, ditches legacy tech debt

Virgin Australia shifts to microservices, ditches legacy tech debt

In "new wave" of transformation.
Justin Hendry Aug 11 2022 6:40AM Strategy
Virgin Australia finds new head of technology

Virgin Australia finds new head of technology

Emma Taylor internally promoted.
Kate Weber May 31 2022 12:21PM Training & Development
Virgin Australia is spooling up analytics engines for air travel takeoff

Virgin Australia is spooling up analytics engines for air travel takeoff

Sets up COE, backed by three year platforms deal.
Ry Crozier May 26 2021 6:55AM Strategy
Former Virgin Australia digital leader reappears at CAT dealer

Former Virgin Australia digital leader reappears at CAT dealer

James Staltari will oversee digital transformation.
Kate Weber Apr 14 2021 6:50AM Strategy
Virgin Australia rebuilds its IT leadership team

Virgin Australia rebuilds its IT leadership team

Part of technology restructure as it exits voluntary administration.
Kate Weber Apr 9 2021 6:55AM Strategy
Virgin Australia's CIO leaves for Ticketek parent TEG

Virgin Australia's CIO leaves for Ticketek parent TEG

After over five years at the airline.
Kate Weber Jan 13 2021 12:28PM Strategy
Virgin Australia's loyalty CIO decamps to icare NSW

Virgin Australia's loyalty CIO decamps to icare NSW

Moves on after two years.
Justin Hendry May 26 2020 12:07PM Training & Development
Virgin Australia predicts personalisation hit from data use crackdown

Virgin Australia predicts personalisation hit from data use crackdown

Says it's being held to higher standard than law requires.
Ry Crozier Oct 16 2019 7:08AM Storage
Virgin Australia creates new tech chief role in restructure

Virgin Australia creates new tech chief role in restructure

CIO gets fresh reporting lines.
Justin Hendry Aug 28 2019 11:57AM Strategy
Virgin Australia’s check-in system checks out for the afternoon

Virgin Australia’s check-in system checks out for the afternoon

Three-hour outage strands customers.
Matt Johnston May 13 2019 5:58PM Software
Virgin Australia to begin inflight wi-fi trial in April

Virgin Australia to begin inflight wi-fi trial in April

Puts pressure on Qantas.
Ry Crozier Mar 30 2017 2:52PM Telco/ISP
Virgin Australia brings second marketing cloud to Velocity

Virgin Australia brings second marketing cloud to Velocity

Switch from Oracle to Adobe?
Ry Crozier Aug 31 2016 10:24AM Software
Virgin Australia names high-flying new CIO

Virgin Australia names high-flying new CIO

Former Aurizon tech exec elevated to IT chief.
Andrew Sadauskas Dec 4 2015 6:22AM Strategy
Virgin Australia expands Sabre software deal

Virgin Australia expands Sabre software deal

Despite 2013 global outage.
Paris Cowan Jul 20 2015 11:59AM Software

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