Virgin Australia has this afternoon suffered a three-hour long IT outage, which impacted on the airline’s check-in system.
The company first acknowledged the problem on Twitter just before 1pm, warning travellers across its network of significant delays and congestion.
Some flights were delayed as a result, with some customers reporting wait times of up to three hours.
We’re experiencing a technical issue with our check-in system at airports across our network. As a result, guests may experience delays with check-in. Our ground crew are on hand to assist guests arriving at the airport. Thanks for your patience as we work to resolve this issue.
— Virgin Australia (@VirginAustralia) May 13, 2019
The airline hasn’t yet revealed the cause or extent of the outage, but at 3:40pm said the issue had been resolved and guests had begun to be processed as normal for their flights.
FlightStats.com shows 239 Virgin flights were delayed on Monday, with 23 cancellations.
The outage comes just a few weeks after a Border Force systems outage caused chaos at Australia's international airports, with travellers unable to be processed by customs officials.
The issue with our check-in system has been resolved & guests are being processed as normal for their flights. We apologise for any inconvenience caused by this issue. We encourage guests to check our Flight Status page for up to date info on flights: https://t.co/m479B0nZMc
— Virgin Australia (@VirginAustralia) May 13, 2019
iTnews has contacted Virgin Australia for comment.
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