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servicenow
servicenow
Officeworks takes ServiceNow across its IT, HR and facilities ops
As part of a broader "big investment in IT".
Ry Crozier
Oct 26 2021 12:35PM
Strategy
NSW Health rethinks systems approach with vaccine platform
'Big CX learning' for agency focused on internal systems.
Justin Hendry
Oct 13 2021 6:47AM
Strategy
NSW DCS to use ServiceNow as cluster-wide corporate services tool
Embarks on transformation program.
Justin Hendry
Sep 24 2021 6:55AM
Strategy
NSW Health moves to ServiceNow vaccine management system
Progressively migrating hubs off in-house CoVax system.
Justin Hendry
Sep 21 2021 4:44PM
Strategy
NBN Co overloaded its workforce scheduling system
Doubled user base, choked system capacity.
Ry Crozier
May 27 2021 2:39PM
Strategy
Ardent Leisure digitises safety checks at Dreamworld
Pilots an IoT system.
Ry Crozier
May 20 2021 6:51AM
Strategy
Toyota Australia rebuilt IT from incomplete info after cyber attack
'It was painful'.
Ry Crozier
May 17 2021 12:58PM
Cloud
Bupa A/NZ runs a security transformation program
As part of a global uplift.
Ry Crozier
May 14 2021 1:07PM
Cloud
MinterEllison makes its IT security 'interventions' easier to understand
Simplifies processes, provides better context to users.
Ry Crozier
Mar 1 2021 12:35PM
Security
NBN Co expands ITOM transformation with event management
Turns on additional capabilities in ServiceNow.
Ry Crozier
Oct 20 2020 7:02AM
Strategy
Australia Post taps ServiceNow's emergency response apps
To manage its workforce through Covid.
Ry Crozier
Oct 19 2020 6:54AM
Strategy
Home Affairs 'doubles down' on core IT renovation
Stands up Covid travel portals quickly using ServiceNow.
Ry Crozier
Oct 16 2020 6:55AM
Strategy
ServiceNow adds artificial intelligence features to its business software
Designed to fix practical problems, such as helping users reset forgotten passwords.
Stephen Nellis
Mar 12 2020 2:00PM
Benchmarking Change
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Ry Crozier
Oct 24 2019 1:07PM
Cloud
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Ry Crozier
Jul 16 2019 7:58PM
Cloud
TransGrid to switch to ServiceNow customer service desk
As new outsource deal with HCL takes effect.
Matt Johnston
May 2 2019 6:35AM
Projects
NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Simon Sharwood
Oct 12 2018 5:32PM
Strategy
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Simon Sharwood
Oct 10 2018 12:00PM
Strategy
ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
Simon Sharwood
Sep 7 2018 6:24AM
Security
Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
Ry Crozier
May 31 2018 11:23AM
Cloud
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