servicenow

Industry dept deploys protected ServiceNow platform in gov first

Industry dept deploys protected ServiceNow platform in gov first

Phased rollout to 4000 staff in just six months.
Justin Hendry May 27 2022 6:40AM Software
ANZ reaches halfway point on workforce systems overhaul

ANZ reaches halfway point on workforce systems overhaul

Global centralisation effort forges ahead.
Justin Hendry May 26 2022 12:31PM Financial Services
University of Adelaide deploys ServiceNow in service desk redesign

University of Adelaide deploys ServiceNow in service desk redesign

Processing times for student, staff requests drop.
Justin Hendry Nov 22 2021 10:53AM Software
Officeworks takes ServiceNow across its IT, HR and facilities ops

Officeworks takes ServiceNow across its IT, HR and facilities ops

As part of a broader "big investment in IT".
Ry Crozier Oct 26 2021 12:35PM Strategy
NSW Health rethinks systems approach with vaccine platform

NSW Health rethinks systems approach with vaccine platform

'Big CX learning' for agency focused on internal systems.
Justin Hendry Oct 13 2021 6:47AM Strategy
NSW DCS to use ServiceNow as cluster-wide corporate services tool

NSW DCS to use ServiceNow as cluster-wide corporate services tool

Embarks on transformation program.
Justin Hendry Sep 24 2021 6:55AM Strategy
NSW Health moves to ServiceNow vaccine management system

NSW Health moves to ServiceNow vaccine management system

Progressively migrating hubs off in-house CoVax system.
Justin Hendry Sep 21 2021 4:44PM Strategy
NBN Co overloaded its workforce scheduling system

NBN Co overloaded its workforce scheduling system

Doubled user base, choked system capacity.
Ry Crozier May 27 2021 2:39PM Strategy
Ardent Leisure digitises safety checks at Dreamworld

Ardent Leisure digitises safety checks at Dreamworld

Pilots an IoT system.
Ry Crozier May 20 2021 6:51AM Strategy
Toyota Australia rebuilt IT from incomplete info after cyber attack

Toyota Australia rebuilt IT from incomplete info after cyber attack

'It was painful'.
Ry Crozier May 17 2021 12:58PM Cloud
Bupa A/NZ runs a security transformation program

Bupa A/NZ runs a security transformation program

As part of a global uplift.
Ry Crozier May 14 2021 1:07PM Cloud
MinterEllison makes its IT security 'interventions' easier to understand

MinterEllison makes its IT security 'interventions' easier to understand

Simplifies processes, provides better context to users.
Ry Crozier Mar 1 2021 12:35PM Security
NBN Co expands ITOM transformation with event management

NBN Co expands ITOM transformation with event management

Turns on additional capabilities in ServiceNow.
Ry Crozier Oct 20 2020 7:02AM Strategy
Australia Post taps ServiceNow's emergency response apps

Australia Post taps ServiceNow's emergency response apps

To manage its workforce through Covid.
Ry Crozier Oct 19 2020 6:54AM Strategy
Home Affairs 'doubles down' on core IT renovation

Home Affairs 'doubles down' on core IT renovation

Stands up Covid travel portals quickly using ServiceNow.
Ry Crozier Oct 16 2020 6:55AM Strategy
ServiceNow adds artificial intelligence features to its business software

ServiceNow adds artificial intelligence features to its business software

Designed to fix practical problems, such as helping users reset forgotten passwords.
Stephen Nellis Mar 12 2020 2:00PM Benchmarking Change
NSW Health bolts cloud telephony onto ServiceNow transformation

NSW Health bolts cloud telephony onto ServiceNow transformation

Deploys to service desk, shared services environments in eight weeks.
Ry Crozier Oct 24 2019 1:07PM Cloud
NBN Co shifts IT ops onto ServiceNow

NBN Co shifts IT ops onto ServiceNow

BMC Remedy out for ITSM use.
Ry Crozier Jul 16 2019 7:58PM Cloud
TransGrid to switch to ServiceNow customer service desk

TransGrid to switch to ServiceNow customer service desk

As new outsource deal with HCL takes effect.
Matt Johnston May 2 2019 6:35AM Projects
NSW Family Services staff given IT veto during transformation

NSW Family Services staff given IT veto during transformation

Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Simon Sharwood Oct 12 2018 5:32PM Strategy

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