servicenow

Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Also kicks off GenAI trial in ServiceNow.
Ry Crozier Feb 26 2025 6:59AM Software
Lion centralises IT, HR, finance and risk self-service for staff

Lion centralises IT, HR, finance and risk self-service for staff

With one portal and app.
Ry Crozier Feb 19 2025 6:45AM Digital Nation
CBA digital concierge nudges staff to claim extra leave

CBA digital concierge nudges staff to claim extra leave

Navigates complexity of individual entitlements.
Ry Crozier Feb 13 2025 2:24PM Financial Services
Orica brings GenAI to its IT service desk

Orica brings GenAI to its IT service desk

With plans for a more expansive deployment across IT Ops.
Ry Crozier Nov 12 2024 6:51AM Cloud
Avoid a risky ‘big bang’ ServiceNow deployment with Accelerate IT Solutions’ staged approach

Avoid a risky ‘big bang’ ServiceNow deployment with Accelerate IT Solutions’ staged approach

Staged ServiceNow deployments minimise risk, cost, and change fatigue.
Staff Writer Aug 28 2024 3:17PM Partner Content
Defence turns to ServiceNow to aid ERP uplift

Defence turns to ServiceNow to aid ERP uplift

Hands vendor $62 million since January.
Eleanor Dickinson Jul 12 2024 6:35AM Cloud
National Archives to check health of its 15 service desks

National Archives to check health of its 15 service desks

Run on ServiceNow.
Jeremy Nadel Jul 3 2024 6:44AM Software
Aged Care pilots ServiceNow for labour management

Aged Care pilots ServiceNow for labour management

Aims to speed up an "extremely convoluted" process.
Eleanor Dickinson Jun 14 2024 5:51AM Software
Gold Coast Hospital and Health Service shares its digital workflows

Gold Coast Hospital and Health Service shares its digital workflows

Podcast: Partners with other Queensland health services to share, scale and port internally developed solutions.
Ry Crozier Apr 2 2024 6:07AM Cloud
Officeworks builds staff safety apps

Officeworks builds staff safety apps

On ServiceNow.
Jeremy Nadel Oct 17 2023 1:27PM Software
Optus scopes GenAI additions to ServiceNow

Optus scopes GenAI additions to ServiceNow

As it builds out its B2B customer experience.
Kate Weber Oct 12 2023 6:49AM Cloud
Rio Tinto adds Workday, ServiceNow to HR transformation architecture

Rio Tinto adds Workday, ServiceNow to HR transformation architecture

Targets rollout completion in September next year.
Ry Crozier Aug 1 2023 11:58AM Cloud
IAG digitises staff movement processes

IAG digitises staff movement processes

Completes latest iterative enhancement to ServiceNow-powered Radius platform.
Kate Weber Jul 27 2023 6:57AM Training & Development
NAB automates DR management to recover its systems faster

NAB automates DR management to recover its systems faster

As it continues to reduce number of critical incidents.
Justin Hendry Jun 7 2022 6:52AM Financial Services
Industry dept deploys protected ServiceNow platform in gov first

Industry dept deploys protected ServiceNow platform in gov first

Phased rollout to 4000 staff in just six months.
Justin Hendry May 27 2022 6:40AM Software
ANZ reaches halfway point on workforce systems overhaul

ANZ reaches halfway point on workforce systems overhaul

Global centralisation effort forges ahead.
Justin Hendry May 26 2022 12:31PM Financial Services
University of Adelaide deploys ServiceNow in service desk redesign

University of Adelaide deploys ServiceNow in service desk redesign

Processing times for student, staff requests drop.
Justin Hendry Nov 22 2021 10:53AM Software
Officeworks takes ServiceNow across its IT, HR and facilities ops

Officeworks takes ServiceNow across its IT, HR and facilities ops

As part of a broader "big investment in IT".
Ry Crozier Oct 26 2021 12:35PM Strategy
NSW Health rethinks systems approach with vaccine platform

NSW Health rethinks systems approach with vaccine platform

'Big CX learning' for agency focused on internal systems.
Justin Hendry Oct 13 2021 6:47AM Strategy

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