servicenow
NBN Co overloaded its workforce scheduling system
Doubled user base, choked system capacity.
May 27 2021 2:39PM
Ardent Leisure digitises safety checks at Dreamworld
Pilots an IoT system.
May 20 2021 6:51AM
Toyota Australia rebuilt IT from incomplete info after cyber attack
'It was painful'.
May 17 2021 12:58PM
Bupa A/NZ runs a security transformation program
As part of a global uplift.
May 14 2021 1:07PM
MinterEllison makes its IT security 'interventions' easier to understand
Simplifies processes, provides better context to users.
Mar 1 2021 12:35PM
NBN Co expands ITOM transformation with event management
Turns on additional capabilities in ServiceNow.
Oct 20 2020 7:02AM
Australia Post taps ServiceNow's emergency response apps
To manage its workforce through Covid.
Oct 19 2020 6:54AM
Home Affairs 'doubles down' on core IT renovation
Stands up Covid travel portals quickly using ServiceNow.
Oct 16 2020 6:55AM
And the winners are ... the 2020 iTnews Benchmark Awards victors revealed
Meet the winners of the 2020 iTnews Benchmark Awards, connected by KPMG.
Mar 16 2020 2:55PM
ServiceNow adds artificial intelligence features to its business software
Designed to fix practical problems, such as helping users reset forgotten passwords.
Mar 12 2020 2:00PM
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk
As new outsource deal with HCL takes effect.
May 2 2019 6:35AM
And the winners are ... the 2019 iTnews Benchmark Awards victors revealed
Meet the winners of the 2019 iTnews Benchmark Awards, powered by KPMG.
Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
Sep 7 2018 6:24AM
Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
Oct 26 2017 6:45AM
