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NBN Co proposes app bandwidth limits when its wireless network is busy
US regulator closely watching Tesla's release of new 'self-driving' software
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NBN Co expands ITOM transformation with event management
Turns on additional capabilities in ServiceNow.
Oct 20 2020 7:02AM
Australia Post taps ServiceNow's emergency response apps
To manage its workforce through Covid.
Oct 19 2020 6:54AM
Home Affairs 'doubles down' on core IT renovation
Stands up Covid travel portals quickly using ServiceNow.
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And the winners are ... the 2020 iTnews Benchmark Awards victors revealed
Meet the winners of the 2020 iTnews Benchmark Awards, connected by KPMG.
Mar 16 2020 2:55PM
ServiceNow adds artificial intelligence features to its business software
Designed to fix practical problems, such as helping users reset forgotten passwords.
Mar 12 2020 2:00PM
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk
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NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
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Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
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ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
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Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
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Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
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NSW Justice overhauls backoffice IT management
First HR and finance, now IT.
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MLC Life Insurance turns to cloud in $400m NAB exit
Adopts SDDC, SaaS in new environment.
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How an IT overhaul drove RACQ's self-service renaissance
Staff reassigned after surging customer use leaves them idle.
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End-of-year rush will test Woolworths' new service platform
System of record sets retailer up to leverage new tech.
Nov 21 2016 12:00PM
Inside's IAG digital HR transformation
If you build it, they may or may not come.
Nov 18 2016 6:30AM
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