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NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk
As new outsource deal with HCL takes effect.
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Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
Sep 7 2018 6:24AM
Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
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NSW Justice overhauls backoffice IT management
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MLC Life Insurance turns to cloud in $400m NAB exit
Adopts SDDC, SaaS in new environment.
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How an IT overhaul drove RACQ's self-service renaissance
Staff reassigned after surging customer use leaves them idle.
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End-of-year rush will test Woolworths' new service platform
System of record sets retailer up to leverage new tech.
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Inside's IAG digital HR transformation
If you build it, they may or may not come.
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How a cultural overhaul helped drive Air NZ's digital transformation
Treating internal users like external customers.
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Inside RMIT's student admissions overhaul
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ServiceNow goes after users with free dev instances, app store
Two pronged attack to stem revenue decline.
Apr 22 2015 6:34AM
Four HP patents invalidated in ServiceNow case
Fall victim to influential 2014 ruling.
Mar 11 2015 2:15PM
Service Stream welcomes new CIO
Ex-Westpac, Orica IT exec appointed.
Nov 27 2014 6:52AM
BMC sues ServiceNow over 'wilful' patent infringement
Claims rival used stolen IP to build business.
Sep 24 2014 4:48PM
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