servicenow

Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

New ERP to use software from two vendors.
Ry Crozier Jul 23 2026 8:30PM Finance
Gov staff turn down tech vendor "gifts" in large numbers

Gov staff turn down tech vendor "gifts" in large numbers

One seller responsible for 94 percent of all offers.
Ry Crozier Jul 13 2026 7:22PM Strategy
Home Affairs opens internal "conversation" on adopting three types of AI

Home Affairs opens internal "conversation" on adopting three types of AI

As CIO addresses broader prioritisation challenges.
Ry Crozier Jun 9 2026 6:35AM Strategy
Australian Payments Plus continues "operating model harmonisation"

Australian Payments Plus continues "operating model harmonisation"

Underpinned by central instance of ServiceNow.
Ry Crozier Apr 13 2026 6:57AM Financial Services
Rest Super simplifies staff access to IT, HR and information

Rest Super simplifies staff access to IT, HR and information

Transforms its operations to support period of growth.
Ry Crozier Apr 9 2026 6:38AM HR
Orica sets up AI governance to scale

Orica sets up AI governance to scale

With a ServiceNow-powered ‘control tower’.
Ry Crozier Mar 31 2026 6:32AM Governance
Orica builds a conversational AI assistant for HR

Orica builds a conversational AI assistant for HR

Acts as single interface for HR tech estate.
Ry Crozier Mar 26 2026 4:35AM HR
In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

A selection of photos from a recent iTnews roundtable breakfast at O'Bar and Dining in Sydney.
Velvet-Belle Templeman Mar 9 2026 11:06AM Software
James Cook University augments ServiceNow platform with AI

James Cook University augments ServiceNow platform with AI

Using Now Assist and other tools.
Ry Crozier Dec 15 2025 6:37AM Software
ServiceNow nears deal to buy cyber security startup

ServiceNow nears deal to buy cyber security startup

Valued at as much as US$7 billion.
Staff Writer Dec 15 2025 6:27AM Security
Swinburne Uni folds DocuSign into processes across organisation

Swinburne Uni folds DocuSign into processes across organisation

On track to be operational in 21 functional areas by year-end.
Ry Crozier Aug 28 2025 12:50PM Governance
Home Affairs adds SecOps to new cyber risk overhaul

Home Affairs adds SecOps to new cyber risk overhaul

System risk profiles create "red flags" for SecOps teams to act on.
Eleanor Dickinson Aug 27 2025 6:53AM Security
Orica scales GenAI capabilities with Now Assist

Orica scales GenAI capabilities with Now Assist

Has activated five agentic AI use cases.
Eleanor Dickinson Jul 28 2025 7:01AM Software
ANZ consolidates operational risk into ServiceNow

ANZ consolidates operational risk into ServiceNow

Ahead of impending CPS 230 deadline.
Eleanor Dickinson Jun 16 2025 6:40AM Software
ServiceNow adds AI muscle with record US$2.9 billion Moveworks deal

ServiceNow adds AI muscle with record US$2.9 billion Moveworks deal

Its largest-ever acquisition.
Jaspreet Singh Mar 11 2025 6:42AM Software
Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Also kicks off GenAI trial in ServiceNow.
Ry Crozier Feb 26 2025 6:59AM Software
Lion centralises IT, HR, finance and risk self-service for staff

Lion centralises IT, HR, finance and risk self-service for staff

With one portal and app.
Ry Crozier Feb 19 2025 6:45AM Digital Nation
CBA digital concierge nudges staff to claim extra leave

CBA digital concierge nudges staff to claim extra leave

Navigates complexity of individual entitlements.
Ry Crozier Feb 13 2025 2:24PM Financial Services
Orica brings GenAI to its IT service desk

Orica brings GenAI to its IT service desk

With plans for a more expansive deployment across IT Ops.
Ry Crozier Nov 12 2024 6:51AM Cloud

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