servicenow
And the winners are ... the 2020 iTnews Benchmark Awards victors revealed
Meet the winners of the 2020 iTnews Benchmark Awards, connected by KPMG.
Mar 16 2020 2:55PM
ServiceNow adds artificial intelligence features to its business software
Designed to fix practical problems, such as helping users reset forgotten passwords.
Mar 12 2020 2:00PM
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk
As new outsource deal with HCL takes effect.
May 2 2019 6:35AM
And the winners are ... the 2019 iTnews Benchmark Awards victors revealed
Meet the winners of the 2019 iTnews Benchmark Awards, powered by KPMG.
Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
Sep 7 2018 6:24AM
Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
Oct 26 2017 6:45AM
NSW Justice overhauls backoffice IT management
First HR and finance, now IT.
Oct 25 2017 3:46PM
MLC Life Insurance turns to cloud in $400m NAB exit
Adopts SDDC, SaaS in new environment.
Oct 24 2017 12:54PM
How an IT overhaul drove RACQ's self-service renaissance
Staff reassigned after surging customer use leaves them idle.
Dec 9 2016 6:20AM
End-of-year rush will test Woolworths' new service platform
System of record sets retailer up to leverage new tech.
Nov 21 2016 12:00PM
Inside's IAG digital HR transformation
If you build it, they may or may not come.
Nov 18 2016 6:30AM
How a cultural overhaul helped drive Air NZ's digital transformation
Treating internal users like external customers.
Nov 11 2016 10:21AM
Inside RMIT's student admissions overhaul
Former ANZ IT exec brings banking rigour to university.
Apr 23 2015 12:35PM
ServiceNow goes after users with free dev instances, app store
Two pronged attack to stem revenue decline.
Apr 22 2015 6:34AM
