servicenow

CBA upgrades its third-party risk management

CBA upgrades its third-party risk management

Opens the door to AI optimisations.
Ry Crozier Aug 18 2026 6:41AM Financial Services
Anglicare transforms its IT service management

Anglicare transforms its IT service management

Deploys new ITSM, monitoring and observability stack.
Ry Crozier Aug 17 2026 6:40AM Software
Transurban transforms its visitor management experience

Transurban transforms its visitor management experience

Delivers new platform in seven weeks.
Ry Crozier Aug 4 2026 4:35AM Software
NBN Co using AI to draft incident reports, prepare field crews

NBN Co using AI to draft incident reports, prepare field crews

Adds Now Assist to its AI toolset.
Ry Crozier Jul 31 2026 6:55AM Software
Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

New ERP to use software from two vendors.
Ry Crozier Jul 23 2026 8:30PM Finance
Gov staff turn down tech vendor "gifts" in large numbers

Gov staff turn down tech vendor "gifts" in large numbers

One seller responsible for 94 percent of all offers.
Ry Crozier Jul 13 2026 7:22PM Strategy
Home Affairs opens internal "conversation" on adopting three types of AI

Home Affairs opens internal "conversation" on adopting three types of AI

As CIO addresses broader prioritisation challenges.
Ry Crozier Jun 9 2026 6:35AM Strategy
Australian Payments Plus continues "operating model harmonisation"

Australian Payments Plus continues "operating model harmonisation"

Underpinned by central instance of ServiceNow.
Ry Crozier Apr 13 2026 6:57AM Financial Services
Rest Super simplifies staff access to IT, HR and information

Rest Super simplifies staff access to IT, HR and information

Transforms its operations to support period of growth.
Ry Crozier Apr 9 2026 6:38AM HR
Orica sets up AI governance to scale

Orica sets up AI governance to scale

With a ServiceNow-powered ‘control tower’.
Ry Crozier Mar 31 2026 6:32AM Governance
Orica builds a conversational AI assistant for HR

Orica builds a conversational AI assistant for HR

Acts as single interface for HR tech estate.
Ry Crozier Mar 26 2026 4:35AM HR
In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

A selection of photos from a recent iTnews roundtable breakfast at O'Bar and Dining in Sydney.
VB Templeman Mar 9 2026 11:06AM Software
James Cook University augments ServiceNow platform with AI

James Cook University augments ServiceNow platform with AI

Using Now Assist and other tools.
Ry Crozier Dec 15 2025 6:37AM Software
ServiceNow nears deal to buy cyber security startup

ServiceNow nears deal to buy cyber security startup

Valued at as much as US$7 billion.
Staff Writer Dec 15 2025 6:27AM Security
Swinburne Uni folds DocuSign into processes across organisation

Swinburne Uni folds DocuSign into processes across organisation

On track to be operational in 21 functional areas by year-end.
Ry Crozier Aug 28 2025 12:50PM Governance
Home Affairs adds SecOps to new cyber risk overhaul

Home Affairs adds SecOps to new cyber risk overhaul

System risk profiles create "red flags" for SecOps teams to act on.
Eleanor Dickinson Aug 27 2025 6:53AM Security
Orica scales GenAI capabilities with Now Assist

Orica scales GenAI capabilities with Now Assist

Has activated five agentic AI use cases.
Eleanor Dickinson Jul 28 2025 7:01AM Software
ANZ consolidates operational risk into ServiceNow

ANZ consolidates operational risk into ServiceNow

Ahead of impending CPS 230 deadline.
Eleanor Dickinson Jun 16 2025 6:40AM Software
ServiceNow adds AI muscle with record US$2.9 billion Moveworks deal

ServiceNow adds AI muscle with record US$2.9 billion Moveworks deal

Its largest-ever acquisition.
Jaspreet Singh Mar 11 2025 6:42AM Software

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