servicenow

University of Adelaide deploys ServiceNow in service desk redesign

University of Adelaide deploys ServiceNow in service desk redesign

Processing times for student, staff requests drop.
Nov 22 2021 10:53AM
Officeworks takes ServiceNow across its IT, HR and facilities ops

Officeworks takes ServiceNow across its IT, HR and facilities ops

As part of a broader "big investment in IT".
Oct 26 2021 12:35PM
NSW Health rethinks systems approach with vaccine platform

NSW Health rethinks systems approach with vaccine platform

'Big CX learning' for agency focused on internal systems.
Oct 13 2021 6:47AM
NSW DCS to use ServiceNow as cluster-wide corporate services tool

NSW DCS to use ServiceNow as cluster-wide corporate services tool

Embarks on transformation program.
Sep 24 2021 6:55AM
NSW Health moves to ServiceNow vaccine management system

NSW Health moves to ServiceNow vaccine management system

Progressively migrating hubs off in-house CoVax system.
Sep 21 2021 4:44PM
NBN Co overloaded its workforce scheduling system

NBN Co overloaded its workforce scheduling system

Doubled user base, choked system capacity.
May 27 2021 2:39PM
Ardent Leisure digitises safety checks at Dreamworld

Ardent Leisure digitises safety checks at Dreamworld

Pilots an IoT system.
May 20 2021 6:51AM
Toyota Australia rebuilt IT from incomplete info after cyber attack

Toyota Australia rebuilt IT from incomplete info after cyber attack

'It was painful'.
May 17 2021 12:58PM
Bupa A/NZ runs a security transformation program

Bupa A/NZ runs a security transformation program

As part of a global uplift.
May 14 2021 1:07PM
MinterEllison makes its IT security 'interventions' easier to understand

MinterEllison makes its IT security 'interventions' easier to understand

Simplifies processes, provides better context to users.
Mar 1 2021 12:35PM
NBN Co expands ITOM transformation with event management

NBN Co expands ITOM transformation with event management

Turns on additional capabilities in ServiceNow.
Oct 20 2020 7:02AM
Australia Post taps ServiceNow's emergency response apps

Australia Post taps ServiceNow's emergency response apps

To manage its workforce through Covid.
Oct 19 2020 6:54AM
Home Affairs 'doubles down' on core IT renovation

Home Affairs 'doubles down' on core IT renovation

Stands up Covid travel portals quickly using ServiceNow.
Oct 16 2020 6:55AM
And the winners are ... the 2020 iTnews Benchmark Awards victors revealed

And the winners are ... the 2020 iTnews Benchmark Awards victors revealed

Meet the winners of the 2020 iTnews Benchmark Awards, connected by KPMG.
Mar 16 2020 2:55PM
ServiceNow adds artificial intelligence features to its business software

ServiceNow adds artificial intelligence features to its business software

Designed to fix practical problems, such as helping users reset forgotten passwords.
Mar 12 2020 2:00PM
NSW Health bolts cloud telephony onto ServiceNow transformation

NSW Health bolts cloud telephony onto ServiceNow transformation

Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
NBN Co shifts IT ops onto ServiceNow

NBN Co shifts IT ops onto ServiceNow

BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk

TransGrid to switch to ServiceNow customer service desk

As new outsource deal with HCL takes effect.
May 2 2019 6:35AM
And the winners are ... the 2019 iTnews Benchmark Awards victors revealed

And the winners are ... the 2019 iTnews Benchmark Awards victors revealed

Meet the winners of the 2019 iTnews Benchmark Awards, powered by KPMG.
Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation

NSW Family Services staff given IT veto during transformation

Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM

Log In

Email:
Password:
  |  Forgot your password?