servicenow

NBN Co shifts IT ops onto ServiceNow

NBN Co shifts IT ops onto ServiceNow

BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk

TransGrid to switch to ServiceNow customer service desk

As new outsource deal with HCL takes effect.
May 2 2019 6:35AM
And the winners are ... the 2019 iTnews Benchmark Awards victors revealed

And the winners are ... the 2019 iTnews Benchmark Awards victors revealed

Meet the winners of the 2019 iTnews Benchmark Awards, powered by KPMG.
Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation

NSW Family Services staff given IT veto during transformation

Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM
Flight Centre tech team apologised for doubting power of ITSM

Flight Centre tech team apologised for doubting power of ITSM

Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
ServiceNow CISO reveals tracking of all staff security skills

ServiceNow CISO reveals tracking of all staff security skills

Fall for phish and you’re called in for education.
Sep 7 2018 6:24AM
Defence trials ServiceNow to help ADF members relocate

Defence trials ServiceNow to help ADF members relocate

Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
Why AMP insourced its IT service desk

Why AMP insourced its IT service desk

Staff satisfaction skyrockets.
Oct 26 2017 6:45AM
NSW Justice overhauls backoffice IT management

NSW Justice overhauls backoffice IT management

First HR and finance, now IT.
Oct 25 2017 3:46PM
MLC Life Insurance turns to cloud in $400m NAB exit

MLC Life Insurance turns to cloud in $400m NAB exit

Adopts SDDC, SaaS in new environment.
Oct 24 2017 12:54PM
How an IT overhaul drove RACQ's self-service renaissance

How an IT overhaul drove RACQ's self-service renaissance

Staff reassigned after surging customer use leaves them idle.
Dec 9 2016 6:20AM
End-of-year rush will test Woolworths' new service platform

End-of-year rush will test Woolworths' new service platform

System of record sets retailer up to leverage new tech.
Nov 21 2016 12:00PM
Inside's IAG digital HR transformation

Inside's IAG digital HR transformation

If you build it, they may or may not come.
Nov 18 2016 6:30AM
How a cultural overhaul helped drive Air NZ's digital transformation

How a cultural overhaul helped drive Air NZ's digital transformation

Treating internal users like external customers.
Nov 11 2016 10:21AM
Inside RMIT's student admissions overhaul

Inside RMIT's student admissions overhaul

Former ANZ IT exec brings banking rigour to university.
Apr 23 2015 12:35PM
ServiceNow goes after users with free dev instances, app store

ServiceNow goes after users with free dev instances, app store

Two pronged attack to stem revenue decline.
Apr 22 2015 6:34AM
Four HP patents invalidated in ServiceNow case

Four HP patents invalidated in ServiceNow case

Fall victim to influential 2014 ruling.
Mar 11 2015 2:15PM
Service Stream welcomes new CIO

Service Stream welcomes new CIO

Ex-Westpac, Orica IT exec appointed.
Nov 27 2014 6:52AM
BMC sues ServiceNow over 'wilful' patent infringement

BMC sues ServiceNow over 'wilful' patent infringement

Claims rival used stolen IP to build business.
Sep 24 2014 4:48PM

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