Latest News
Facebook delays naming oversight board members until 2020
US regulator weighs action against Facebook over how its apps interact
Banks position for payments war as PAX enters Australia with Android card-killer terminal
NSW govt told to urgently improve cyber security resilience
Researchers criticise AI software that predicts emotions
servicenow
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
TransGrid to switch to ServiceNow customer service desk
As new outsource deal with HCL takes effect.
May 2 2019 6:35AM
And the winners are ... the 2019 iTnews Benchmark Awards victors revealed
Meet the winners of the 2019 iTnews Benchmark Awards, powered by KPMG.
Mar 8 2019 3:04PM
NSW Family Services staff given IT veto during transformation
Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Oct 12 2018 5:32PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
ServiceNow CISO reveals tracking of all staff security skills
Fall for phish and you’re called in for education.
Sep 7 2018 6:24AM
Defence trials ServiceNow to help ADF members relocate
Hunts full project funding.
May 31 2018 11:23AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
Oct 26 2017 6:45AM
NSW Justice overhauls backoffice IT management
First HR and finance, now IT.
Oct 25 2017 3:46PM
MLC Life Insurance turns to cloud in $400m NAB exit
Adopts SDDC, SaaS in new environment.
Oct 24 2017 12:54PM
How an IT overhaul drove RACQ's self-service renaissance
Staff reassigned after surging customer use leaves them idle.
Dec 9 2016 6:20AM
End-of-year rush will test Woolworths' new service platform
System of record sets retailer up to leverage new tech.
Nov 21 2016 12:00PM
Inside's IAG digital HR transformation
If you build it, they may or may not come.
Nov 18 2016 6:30AM
How a cultural overhaul helped drive Air NZ's digital transformation
Treating internal users like external customers.
Nov 11 2016 10:21AM
Inside RMIT's student admissions overhaul
Former ANZ IT exec brings banking rigour to university.
Apr 23 2015 12:35PM
ServiceNow goes after users with free dev instances, app store
Two pronged attack to stem revenue decline.
Apr 22 2015 6:34AM
Four HP patents invalidated in ServiceNow case
Fall victim to influential 2014 ruling.
Mar 11 2015 2:15PM
Service Stream welcomes new CIO
Ex-Westpac, Orica IT exec appointed.
Nov 27 2014 6:52AM
