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servicenow
servicenow
ANZ consolidates operational risk into ServiceNow
Ahead of impending CPS 230 deadline.
Eleanor Dickinson
Jun 16 2025 6:40AM
Software
ServiceNow adds AI muscle with record US$2.9 billion Moveworks deal
Its largest-ever acquisition.
Jaspreet Singh
Mar 11 2025 6:42AM
Software
Optus using AI "ecosystem" to drive down MTTR on B2B incidents
Also kicks off GenAI trial in ServiceNow.
Ry Crozier
Feb 26 2025 6:59AM
Software
Lion centralises IT, HR, finance and risk self-service for staff
With one portal and app.
Ry Crozier
Feb 19 2025 6:45AM
Digital Nation
CBA digital concierge nudges staff to claim extra leave
Navigates complexity of individual entitlements.
Ry Crozier
Feb 13 2025 2:24PM
Financial Services
Orica brings GenAI to its IT service desk
With plans for a more expansive deployment across IT Ops.
Ry Crozier
Nov 12 2024 6:51AM
Cloud
Partner Content
Avoid a risky ‘big bang’ ServiceNow deployment with Accelerate IT Solutions’ staged approach
Staged ServiceNow deployments minimise risk, cost, and change fatigue.
Staff Writer
Aug 28 2024 3:17PM
Partner Content
Defence turns to ServiceNow to aid ERP uplift
Hands vendor $62 million since January.
Eleanor Dickinson
Jul 12 2024 6:35AM
Cloud
National Archives to check health of its 15 service desks
Run on ServiceNow.
Jeremy Nadel
Jul 3 2024 6:44AM
Software
Aged Care pilots ServiceNow for labour management
Aims to speed up an "extremely convoluted" process.
Eleanor Dickinson
Jun 14 2024 5:51AM
Software
Gold Coast Hospital and Health Service shares its digital workflows
Podcast: Partners with other Queensland health services to share, scale and port internally developed solutions.
Ry Crozier
Apr 2 2024 6:07AM
Cloud
Officeworks builds staff safety apps
On ServiceNow.
Jeremy Nadel
Oct 17 2023 1:27PM
Software
Optus scopes GenAI additions to ServiceNow
As it builds out its B2B customer experience.
Kate Weber
Oct 12 2023 6:49AM
Cloud
Rio Tinto adds Workday, ServiceNow to HR transformation architecture
Targets rollout completion in September next year.
Ry Crozier
Aug 1 2023 11:58AM
Cloud
IAG digitises staff movement processes
Completes latest iterative enhancement to ServiceNow-powered Radius platform.
Kate Weber
Jul 27 2023 6:57AM
Training & Development
Promoted Content
Winning strategies for complaints and disputes management in financial services
The ability to manage complaints and disputes, in an effective and compliant manner, is critical to success.
Staff Writers
Aug 15 2022 1:27PM
Promoted Content
NAB automates DR management to recover its systems faster
As it continues to reduce number of critical incidents.
Justin Hendry
Jun 7 2022 6:52AM
Financial Services
Industry dept deploys protected ServiceNow platform in gov first
Phased rollout to 4000 staff in just six months.
Justin Hendry
May 27 2022 6:40AM
Software
ANZ reaches halfway point on workforce systems overhaul
Global centralisation effort forges ahead.
Justin Hendry
May 26 2022 12:31PM
Financial Services
University of Adelaide deploys ServiceNow in service desk redesign
Processing times for student, staff requests drop.
Justin Hendry
Nov 22 2021 10:53AM
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