servicenow

TransGrid to switch to ServiceNow customer service desk

TransGrid to switch to ServiceNow customer service desk

As new outsource deal with HCL takes effect.
Matt Johnston May 2 2019 6:35AM Projects
NSW Family Services staff given IT veto during transformation

NSW Family Services staff given IT veto during transformation

Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Simon Sharwood Oct 12 2018 5:32PM Strategy
Flight Centre tech team apologised for doubting power of ITSM

Flight Centre tech team apologised for doubting power of ITSM

Sometimes a transformation can just be proper processes.
Simon Sharwood Oct 10 2018 12:00PM Strategy
ServiceNow CISO reveals tracking of all staff security skills

ServiceNow CISO reveals tracking of all staff security skills

Fall for phish and you’re called in for education.
Simon Sharwood Sep 7 2018 6:24AM Security
Defence trials ServiceNow to help ADF members relocate

Defence trials ServiceNow to help ADF members relocate

Hunts full project funding.
Ry Crozier May 31 2018 11:23AM Cloud
Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Allie Coyne Jan 16 2018 12:00PM Telco/ISP
Why AMP insourced its IT service desk

Why AMP insourced its IT service desk

Staff satisfaction skyrockets.
Allie Coyne Oct 26 2017 6:45AM Software
NSW Justice overhauls backoffice IT management

NSW Justice overhauls backoffice IT management

First HR and finance, now IT.
Justin Hendry Oct 25 2017 3:46PM Strategy
MLC Life Insurance turns to cloud in $400m NAB exit

MLC Life Insurance turns to cloud in $400m NAB exit

Adopts SDDC, SaaS in new environment.
Steven Kiernan Oct 24 2017 12:54PM Strategy
How an IT overhaul drove RACQ's self-service renaissance

How an IT overhaul drove RACQ's self-service renaissance

Staff reassigned after surging customer use leaves them idle.
David Braue Dec 9 2016 6:20AM Software
End-of-year rush will test Woolworths' new service platform

End-of-year rush will test Woolworths' new service platform

System of record sets retailer up to leverage new tech.
David Braue Nov 21 2016 12:00PM Software
Inside's IAG digital HR transformation

Inside's IAG digital HR transformation

If you build it, they may or may not come.
David Braue Nov 18 2016 6:30AM Software
How a cultural overhaul helped drive Air NZ's digital transformation

How a cultural overhaul helped drive Air NZ's digital transformation

Treating internal users like external customers.
David Braue Nov 11 2016 10:21AM Software
Inside RMIT's student admissions overhaul

Inside RMIT's student admissions overhaul

Former ANZ IT exec brings banking rigour to university.
Penny Wolf Apr 23 2015 12:35PM Software
ServiceNow goes after users with free dev instances, app store

ServiceNow goes after users with free dev instances, app store

Two pronged attack to stem revenue decline.
Penny Wolf Apr 22 2015 6:34AM Software
Four HP patents invalidated in ServiceNow case

Four HP patents invalidated in ServiceNow case

Fall victim to influential 2014 ruling.
Staff Writers Mar 11 2015 2:15PM Software
Service Stream welcomes new CIO

Service Stream welcomes new CIO

Ex-Westpac, Orica IT exec appointed.
Allie Coyne Nov 27 2014 6:52AM Strategy
BMC sues ServiceNow over 'wilful' patent infringement

BMC sues ServiceNow over 'wilful' patent infringement

Claims rival used stolen IP to build business.
Allie Coyne Sep 24 2014 4:48PM Software
ServiceNow speaks out on government cloud policy

ServiceNow speaks out on government cloud policy

A second SaaS vendor claims that blanket security stifles uptake.
Paris Cowan Mar 11 2014 6:22AM Security
SaaS key to speedy Rio Tinto spin-off

SaaS key to speedy Rio Tinto spin-off

Pacific Aluminium deploys new IT service desk in a month.
Brett Winterford Dec 17 2012 7:32AM Software

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