servicenow

Toyota Australia rebuilt IT from incomplete info after cyber attack

Toyota Australia rebuilt IT from incomplete info after cyber attack

'It was painful'.
Ry Crozier May 17 2021 12:58PM Cloud
Bupa A/NZ runs a security transformation program

Bupa A/NZ runs a security transformation program

As part of a global uplift.
Ry Crozier May 14 2021 1:07PM Cloud
MinterEllison makes its IT security 'interventions' easier to understand

MinterEllison makes its IT security 'interventions' easier to understand

Simplifies processes, provides better context to users.
Ry Crozier Mar 1 2021 12:35PM Security
NBN Co expands ITOM transformation with event management

NBN Co expands ITOM transformation with event management

Turns on additional capabilities in ServiceNow.
Ry Crozier Oct 20 2020 7:02AM Strategy
Australia Post taps ServiceNow's emergency response apps

Australia Post taps ServiceNow's emergency response apps

To manage its workforce through Covid.
Ry Crozier Oct 19 2020 6:54AM Strategy
Home Affairs 'doubles down' on core IT renovation

Home Affairs 'doubles down' on core IT renovation

Stands up Covid travel portals quickly using ServiceNow.
Ry Crozier Oct 16 2020 6:55AM Strategy
ServiceNow adds artificial intelligence features to its business software

ServiceNow adds artificial intelligence features to its business software

Designed to fix practical problems, such as helping users reset forgotten passwords.
Stephen Nellis Mar 12 2020 2:00PM Benchmarking Change
NSW Health bolts cloud telephony onto ServiceNow transformation

NSW Health bolts cloud telephony onto ServiceNow transformation

Deploys to service desk, shared services environments in eight weeks.
Ry Crozier Oct 24 2019 1:07PM Cloud
NBN Co shifts IT ops onto ServiceNow

NBN Co shifts IT ops onto ServiceNow

BMC Remedy out for ITSM use.
Ry Crozier Jul 16 2019 7:58PM Cloud
TransGrid to switch to ServiceNow customer service desk

TransGrid to switch to ServiceNow customer service desk

As new outsource deal with HCL takes effect.
Matt Johnston May 2 2019 6:35AM Projects
NSW Family Services staff given IT veto during transformation

NSW Family Services staff given IT veto during transformation

Staff slashed from 22,000 to 8,000, with new workflow engine to ease the pain.
Simon Sharwood Oct 12 2018 5:32PM Strategy
Flight Centre tech team apologised for doubting power of ITSM

Flight Centre tech team apologised for doubting power of ITSM

Sometimes a transformation can just be proper processes.
Simon Sharwood Oct 10 2018 12:00PM Strategy
ServiceNow CISO reveals tracking of all staff security skills

ServiceNow CISO reveals tracking of all staff security skills

Fall for phish and you’re called in for education.
Simon Sharwood Sep 7 2018 6:24AM Security
Defence trials ServiceNow to help ADF members relocate

Defence trials ServiceNow to help ADF members relocate

Hunts full project funding.
Ry Crozier May 31 2018 11:23AM Cloud
Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Allie Coyne Jan 16 2018 12:00PM Telco/ISP
Why AMP insourced its IT service desk

Why AMP insourced its IT service desk

Staff satisfaction skyrockets.
Allie Coyne Oct 26 2017 6:45AM Software
NSW Justice overhauls backoffice IT management

NSW Justice overhauls backoffice IT management

First HR and finance, now IT.
Justin Hendry Oct 25 2017 3:46PM Strategy
MLC Life Insurance turns to cloud in $400m NAB exit

MLC Life Insurance turns to cloud in $400m NAB exit

Adopts SDDC, SaaS in new environment.
Steven Kiernan Oct 24 2017 12:54PM Strategy
How an IT overhaul drove RACQ's self-service renaissance

How an IT overhaul drove RACQ's self-service renaissance

Staff reassigned after surging customer use leaves them idle.
David Braue Dec 9 2016 6:20AM Software
End-of-year rush will test Woolworths' new service platform

End-of-year rush will test Woolworths' new service platform

System of record sets retailer up to leverage new tech.
David Braue Nov 21 2016 12:00PM Software

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