retail
The Reject Shop trials e-commerce in online presence expansion
Will also introduce machine-learning based rostering.
Aug 19 2020 12:42PM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
Microsoft to close all its retail stores
"New approach to retail" means online only sales.
Jun 27 2020 12:40PM
Optus is using call centre 'microsites' in the Philippines
Also retrains 1500 Australian staff for customer care.
Apr 16 2020 2:22PM
Loyalty schemes on runway for data harvesting reset: ACCC
Automatic profile linking to payment cards under threat.
Dec 3 2019 1:55PM
After dumping Apple, Myer limps to profit
Decision to dump low-margin products vindicated.
Sep 6 2019 7:00AM
Aussie loyalty data lakes targeted in ACCC crackdown
Over alleged privacy and consent abuse.
Sep 5 2019 10:37AM
ACCC sues Sony for refusing refunds on faulty PlayStation games
Claims customers' rights misrepresented.
May 29 2019 12:13PM
Benchmark Awards 2019 Finalist: Mychemist.com.au hybrid cloud
Making apps portable and robust while maximising DC utilisation.
Feb 6 2019 6:55AM
NBN retail prices are starting to rise
Analysis: The 'basic' NBN service is being redefined.
Jun 1 2018 6:55AM
Telstra to 'restore and reignite' NBN retail business
Consolidates teams under new head.
Mar 7 2018 6:15AM
Brisbane Airport retailers to accept crypto coins
Deal struck with payments start-up.
Jan 29 2018 9:40AM
NBN retailers show signs of competing on quality
Gap widens in typical peak speeds being reported.
Jan 19 2018 6:43AM
Aussie online retailers sold refurbished phones, tablets as 'new'
Forced by ACCC to offer refunds.
Dec 13 2017 9:43AM
NBN Co reveals over half of lines in limbo are HFC
Analysis: Breaks down 'not yet ready to connect' numbers.
Sep 13 2017 11:34AM
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NBN Co warns limbo premises to peak at 400k
Before scaling back to zero by build completion.
Aug 31 2017 12:13PM
The Gap Inc shifts cloud model to hybrid
Sets resiliency goal to keep staff home on retailer’s biggest days.
May 16 2017 6:40AM
Amazon lays down challenge to the supermarkets
Opens Seattle grocery store with no checkout.
Dec 6 2016 6:26AM
Govt denies plans to block retail sites that don't pay GST
Says powers have been available, but not used, for ages.
Sep 14 2016 10:54AM
Gap Inc takes to cloud to optimise clothing price
Reveals system architecture.
Jun 8 2016 6:45AM
