retail

Flight Centre Global Leisure deploys AI agent to help build holidays

Flight Centre Global Leisure deploys AI agent to help build holidays

As well as to improve support options for customers.
Ry Crozier Oct 19 2026 6:50AM Software
Kogan taps AI agent to handle customer service

Kogan taps AI agent to handle customer service

Handling everything from order status to initiating returns.
Ry Crozier Oct 14 2026 6:45AM Emerging Tech
Investigators hunt French supermarket fridge hackers

Investigators hunt French supermarket fridge hackers

No claim of responsibility.
Raphael Satter and Gabriel Stargardter Oct 14 2026 6:32AM Security
Hackers exploit firmware flaw to heat supermarket fridges

Hackers exploit firmware flaw to heat supermarket fridges

Sparking fires and spoiling food.
Leo Marchandon and Gabriel Stargardter Oct 13 2026 6:24AM Security
Woolworths lifts the covers on internal AI

Woolworths lifts the covers on internal AI

Aiming to ease pressure on support operations.
Andrew Colley Aug 27 2026 6:39AM Emerging Tech
Vocus names chief AI officer

Vocus names chief AI officer

Taps AI leader from Quantium.
Juha Saarinen Aug 20 2026 5:50PM Telco/ISP
Wesfarmers Health moving up to SAP S/4HANA

Wesfarmers Health moving up to SAP S/4HANA

Part of a multi-year technology roadmap.
Andrew Colley Aug 20 2026 6:48AM Software
Metcash exploring agentic AI to automate retail ordering

Metcash exploring agentic AI to automate retail ordering

As a means to win loyalty and orders.
Andrew Colley Aug 19 2026 6:45AM Software
Woolworths to move workloads to run at the edge

Woolworths to move workloads to run at the edge

Concerned stores are vulnerable if stranded from centralised compute.
Andrew Colley Aug 14 2026 6:44AM Cloud
Coles' tech teams to be impacted as outsourcing to Accenture deepens

Coles' tech teams to be impacted as outsourcing to Accenture deepens

Retailer looks externally for technology and digital skills.
Ry Crozier Aug 7 2026 1:13PM Training & Development
In Pictures: The future of retail Flipkart Sydney roundtable

In Pictures: The future of retail Flipkart Sydney roundtable

A selection of photos from a recent iTnews roundtable lunch at Aria restaurant in Sydney.
Velvet-Belle Templeman Jul 24 2026 11:06AM Software
JB Hi-Fi Group finds new cyber security leader

JB Hi-Fi Group finds new cyber security leader

Following departure of predecessor in April.
Ry Crozier Jul 15 2026 6:31AM Training & Development
KFC Australia operator Collins Foods eyes AI for margin improvements

KFC Australia operator Collins Foods eyes AI for margin improvements

Participating in South-Pacific trials.
Andrew Colley Jul 2 2026 4:30PM Software
Woolworths to remake its 'Everyday' chatbot into an agentic loyalty assistant

Woolworths to remake its 'Everyday' chatbot into an agentic loyalty assistant

Following AI-powered upgrade of Olive.
Ry Crozier Jun 29 2026 6:11AM Cloud
Bunnings turns agentic focus to trade and commercial customers

Bunnings turns agentic focus to trade and commercial customers

Technology underpinning ‘Buddy’ expands what is possible.
Ry Crozier Jun 26 2026 6:53AM Cloud
Woolworths Group's long-time CIO is leaving

Woolworths Group's long-time CIO is leaving

Headed to the UK for CDTO role.
Ry Crozier Jun 17 2026 3:43AM Training & Development
Bunnings to sell through Google AI Mode

Bunnings to sell through Google AI Mode

New shopping option to become available within a fortnight.
Ry Crozier Jun 15 2026 6:03AM Emerging Tech
Kmart Group to expand RFID tagging to more products and to Target

Kmart Group to expand RFID tagging to more products and to Target

Runs its first ever tag-enabled stocktake of apparel.
Ry Crozier Jun 11 2026 6:37AM Hardware
Tarocash owner Retail Apparel Group to give HR systems an AI boost

Tarocash owner Retail Apparel Group to give HR systems an AI boost

To improve efficiency and free up time for senior leaders.
Andrew Colley Jun 5 2026 6:46AM HR
Harris Farm Markets bolsters digital, data leadership

Harris Farm Markets bolsters digital, data leadership

Hires CIDO and head of data in the space of a month.
Ry Crozier May 7 2026 6:26AM Leadership

Log In

  |  Forgot your password?