qualtrics

South32 looking to AI to predict employee outcomes

South32 looking to AI to predict employee outcomes

Across safety, performance and culture.
Kate Weber Jun 19 2025 10:55AM HR
David Jones shapes store design, lease negotiations with customer feedback

David Jones shapes store design, lease negotiations with customer feedback

Multiple parts of retail business benefit from "quick and meaningful data".
Kate Weber Jun 4 2025 4:18AM Marketing
Flight Centre finds the ‘why’ with natural language processing capabilities

Flight Centre finds the ‘why’ with natural language processing capabilities

“Knowing how our customers feel is good, but knowing what to do about that is better.”
Kate Weber Aug 1 2024 1:30PM Marketing
How Endeavour Group reduced turnover by 7 percent

How Endeavour Group reduced turnover by 7 percent

Introduced leadership development solution.
Kate Weber Jul 31 2024 5:58PM HR
Cochlear strengthens insights

Cochlear strengthens insights

Allowing the company to focus on broader issues.
Kate Weber Jul 26 2024 2:20PM HR
Hilton’s new ‘stay score’ system provides holistic customer view

Hilton’s new ‘stay score’ system provides holistic customer view

Transforms the voice of the customer
Kate Weber Jul 23 2024 2:55PM Marketing
Venues NSW ready to dive deeper into the customer journey

Venues NSW ready to dive deeper into the customer journey

As it looks at AI solutions.  
Kate Weber Jul 18 2024 10:52AM Marketing
How AI will transform customer experience

How AI will transform customer experience

Enhancing customer relations.
Staff Writer Nov 28 2023 10:00AM Partner Content
Why rich, unique data is key to great AI-enabled customer and employee experiences

Why rich, unique data is key to great AI-enabled customer and employee experiences

AI empowers meaningful customer-employee connections.
Staff Writer Nov 7 2023 4:00AM Partner Content
Case study: Freedom Furniture uses data to gain customer trust

Case study: Freedom Furniture uses data to gain customer trust

Increased web traffic and customer repurchase.
Athina Mallis Oct 24 2023 11:46AM Marketing
Woolworths centralises its customer research operations

Woolworths centralises its customer research operations

Underpinned by Qualtrics software.
Ry Crozier Jul 4 2023 12:02PM Software
Using data to bring customers and brands together

Using data to bring customers and brands together

The impact of data and analytics on marketing.
Athina Mallis Jun 15 2023 9:50AM Marketing
Making sense of every piece of customer feedback to deliver better experiences

Making sense of every piece of customer feedback to deliver better experiences

Tech aids data collection, insights, and relationship building.
Digital Nation Staff Jun 6 2023 8:25AM Partner Content
Airtasker turns to Qualtrics in brand transformation

Airtasker turns to Qualtrics in brand transformation

Opens up consumer insights.
Kate Weber May 24 2023 6:57AM Software
How Southwest Airlines rallies its employees during a crisis

How Southwest Airlines rallies its employees during a crisis

Whitney Eichinger, SVP, culture and communications, Southwest Airlines.
Athina Mallis Mar 16 2023 7:24AM HR
The importance of listening to customers: Utah Jazz CXO

The importance of listening to customers: Utah Jazz CXO

Andrea Williams, chief experience officer, Utah Jazz.
Athina Mallis Mar 13 2023 2:39PM Marketing
How Shake Shack meets customer expectations as a global brand

How Shake Shack meets customer expectations as a global brand

More than 300 stores worldwide.
Athina Mallis Mar 10 2023 9:06AM Marketing
Create an environment that drives the culture you want: Coca-Cola VP

Create an environment that drives the culture you want: Coca-Cola VP

Tapaswee Chandele, global VP talent and development at Coca Cola.
Athina Mallis Mar 9 2023 8:22AM HR
SAP explores Qualtrics stake sale

SAP explores Qualtrics stake sale

Refocuses on cloud business.
Kirsti Knolle and Supantha Mukherjee Jan 27 2023 9:40AM Software
Flight Centre looks to boost customer retention across corporate brands

Flight Centre looks to boost customer retention across corporate brands

Deploys Qualtrics under enhanced 'voice of customer' program.
Kate Weber Nov 4 2022 6:54AM Strategy

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