optus

Optus brings GenAI into frontline ops

Optus brings GenAI into frontline ops

Co-develops virtual agent with Google Cloud.
Eleanor Dickinson Jul 30 2025 4:30PM Telco/ISP
Optus' first AI chief Samantha Lawson exits

Optus' first AI chief Samantha Lawson exits

Comes amid restructure of AI delivery.
Eleanor Dickinson Jun 30 2025 6:32AM Telco/ISP
Optus faces $100m penalty in sales tactics case

Optus faces $100m penalty in sales tactics case

Agreement to be put to Federal Court.
Ry Crozier Jun 18 2025 11:06AM Telco/ISP
Health signs $33m networks deal with Optus

Health signs $33m networks deal with Optus

Adds SD-WAN, SASE to previous agreement.
Eleanor Dickinson Jun 10 2025 12:57PM Networking
Woolworths' CSO is Optus-bound

Woolworths' CSO is Optus-bound

After a decade at the retailer.
Ry Crozier Jun 6 2025 3:54PM Security
Optus stands up a unified data platform

Optus stands up a unified data platform

Podcast: Chief information officer Mark Potter.
Ry Crozier Mar 17 2025 6:31AM Cloud
Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Optus using AI "ecosystem" to drive down MTTR on B2B incidents

Also kicks off GenAI trial in ServiceNow.
Ry Crozier Feb 26 2025 6:59AM Software
Optus quietly delays mobile-to-satellite service launch

Optus quietly delays mobile-to-satellite service launch

Still doing "local" testing.
Eleanor Dickinson Jan 14 2025 6:30AM Networking
Optus lands CBA's Jesse Arundell for its new AI division

Optus lands CBA's Jesse Arundell for its new AI division

Emerging tech leader makes switch.
Eleanor Dickinson Dec 11 2024 6:30AM Software
Optus sells Uecomm to Superloop for $17.5m

Optus sells Uecomm to Superloop for $17.5m

Originally bought by Optus for $227 million in 2004.
Eleanor Dickinson Dec 9 2024 11:51AM Telco/ISP
Great Southern Bank eyes virtual branches "in every postcode"

Great Southern Bank eyes virtual branches "in every postcode"

Using resources freed up by technology.
Kate Weber Dec 5 2024 11:29AM Leadership
Defence to use 'Optus-X' satellite launched earlier this week

Defence to use 'Optus-X' satellite launched earlier this week

Will complement future sovereign capability.
Ry Crozier Nov 20 2024 1:29PM Telco/ISP
Optus penalised $12m for Triple Zero failures

Optus penalised $12m for Triple Zero failures

During major outage a year ago.
Ry Crozier Nov 8 2024 6:56AM Telco/ISP
Optus' alleged sales practices to land it in court

Optus' alleged sales practices to land it in court

Competition watchdog files suit.
Ry Crozier Oct 31 2024 11:06AM Telco/ISP
Optus compensated users $1.2m for "lost income" from 2023 outage

Optus compensated users $1.2m for "lost income" from 2023 outage

New figures reveal.
Ry Crozier Oct 25 2024 7:00AM Telco/ISP
Optus' AI experiment the latest in a digital drive to increase customer spend

Optus' AI experiment the latest in a digital drive to increase customer spend

Universal cart and personalisation efforts paying off.
Ry Crozier Oct 18 2024 6:52AM Marketing
Senate holds hope that large-scale roaming possible during outages

Senate holds hope that large-scale roaming possible during outages

Hands down findings on Optus outage.
Ry Crozier Sep 30 2024 7:01AM Telco/ISP
State of AI Report: Telco

State of AI Report: Telco

Vocus, Optus and Aussie Broadband share insights.
Brad Howarth Sep 16 2024 3:00PM State of AI
Optus and TPG network sharing deal passes ACCC muster

Optus and TPG network sharing deal passes ACCC muster

Services to start early next year.
Eleanor Dickinson Sep 5 2024 10:50AM Telco/ISP
Australian telcos to be told how to communicate outages to customers

Australian telcos to be told how to communicate outages to customers

Government directs the ACMA to make a start on rules.
Ry Crozier Aug 28 2024 6:14AM Telco/ISP

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