optus

Optus takes $826,000 hit for anti-scam breaches

Optus takes $826,000 hit for anti-scam breaches

Vulnerability in third-party identity verification system was exploited.
Andrew Colley Nov 19 2025 6:35AM Security
TPG Telecom reports triple zero death linked to Samsung handset

TPG Telecom reports triple zero death linked to Samsung handset

Contacting customers with affected handsets.
Andrew Colley Nov 18 2025 10:25AM Telco/ISP
Telstra, Optus, TPG build new list of devices causing trouble for triple zero

Telstra, Optus, TPG build new list of devices causing trouble for triple zero

Say they could no longer wait for ACMA to do it.
Andrew Colley Nov 14 2025 4:18PM Telco/ISP
ACMA altering outage data handling as public register nears

ACMA altering outage data handling as public register nears

Prepares groundwork for incoming Triple Zero Guardian.
Andrew Colley Nov 11 2025 11:58AM Telco/ISP
Optus takes on 450 staff to address triple zero crisis

Optus takes on 450 staff to address triple zero crisis

Sweeping overhaul of call centre and network division procedures.
Andrew Colley Nov 3 2025 5:42PM Telco/ISP
Optus fast-tracks network operations insourcing from Nokia

Optus fast-tracks network operations insourcing from Nokia

Will take on 150 new staff to overhaul "procedures".
Andrew Colley Nov 3 2025 9:48AM Networking
Samsung triple zero firmware issue set to grow as inquiry nears

Samsung triple zero firmware issue set to grow as inquiry nears

More than one issue involved.
Andrew Colley Nov 2 2025 1:28PM Telco/ISP
The triple zero questions that won't go away

The triple zero questions that won't go away

Analysis: Why did carriers wait to block handsets they knew were a danger?
Andrew Colley Oct 29 2025 6:35AM Telco/ISP
Telstra finds firmware locked Samsung handsets to Vodafone for Triple-0 calls

Telstra finds firmware locked Samsung handsets to Vodafone for Triple-0 calls

Affected customers given 28 days to upgrade or be cut off.
Andrew Colley Oct 24 2025 11:34AM Telco/ISP
Optus brings in ex-NBN Co CIO to run technology

Optus brings in ex-NBN Co CIO to run technology

Current IT chief to leave in March.
Ry Crozier Oct 23 2025 4:48PM Training & Development
ACMA cracks down on mobile 000 'camp-on' failures

ACMA cracks down on mobile 000 'camp-on' failures

Testing rules arrive 18 months after they were recommended.
Andrew Colley Oct 22 2025 11:20AM Hardware
ACCAN calls for real-time, single source of truth on outages

ACCAN calls for real-time, single source of truth on outages

Carrier lobby calls it excessive red tape
Andrew Colley Oct 15 2025 6:23AM Telco/ISP
Optus used wrong email address to inform gov of Triple Zero outage

Optus used wrong email address to inform gov of Triple Zero outage

After address was changed in the prior week.
Ry Crozier Oct 8 2025 12:24PM Telco/ISP
Optus calls in consultants for mobile network review after Triple Zero failures

Optus calls in consultants for mobile network review after Triple Zero failures

Appoints US-headquartered firm Kearney.
Eleanor Dickinson Oct 1 2025 6:25AM Telco/ISP
Singtel says Optus CEO needs time to fix issues

Singtel says Optus CEO needs time to fix issues

After emergency call outages.
Staff Writer Sep 30 2025 2:12PM Telco/ISP
Optus sees fresh Triple Zero failure after tower site outage

Optus sees fresh Triple Zero failure after tower site outage

In the NSW Illawarra region on Sunday.
Ry Crozier Sep 29 2025 10:20AM Telco/ISP
Optus says traffic not diverted away from firewall before upgrade

Optus says traffic not diverted away from firewall before upgrade

Process not followed.
Ry Crozier Sep 24 2025 2:35PM Telco/ISP
Optus accused of low-effort, "inaccurate" outage notifications

Optus accused of low-effort, "inaccurate" outage notifications

Government flags industry-wide consequences.
Ry Crozier Sep 22 2025 9:34AM Telco/ISP
Optus initiates change freeze on "network system"

Optus initiates change freeze on "network system"

Reviews its change processes after Triple Zero call carriage failure.
Ry Crozier Sep 22 2025 3:25AM Telco/ISP
Optus' Triple Zero failure "unlikely" to have contributed to baby's death

Optus' Triple Zero failure "unlikely" to have contributed to baby's death

Relative was able to place a Triple Zero call.
Ry Crozier Sep 21 2025 12:37PM Telco/ISP

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