omnichannel

Myer readies POS upgrade for department stores

Myer readies POS upgrade for department stores

Backs omnichannel to power future retail ambitions.
Kate Weber Mar 9 2023 12:31PM Hardware
Flight Centre backs technology as travel takes off

Flight Centre backs technology as travel takes off

Invests in digital, omnichannel and analytics.
Richard Chirgwin Aug 25 2022 12:22PM Strategy
Case study: How Prospa creates a seamless CX for its lenders

Case study: How Prospa creates a seamless CX for its lenders

Creating single view of the customer.
Athina Mallis May 30 2022 11:17AM Finance
Case Study: Allens overhauls legacy systems to improve efficiency and scale

Case Study: Allens overhauls legacy systems to improve efficiency and scale

Overcame difficulties with development efficiency and scaling
Velvet-Belle Templeman Apr 28 2022 7:00AM Emerging Tech
Case Study: From blast and spray to personalised customer engagement at Forty Winks

Case Study: From blast and spray to personalised customer engagement at Forty Winks

Little value in data before investing in an omnichannel solution
Velvet-Belle Templeman Apr 19 2022 7:00AM Marketing
Super Retail Group spends $31.4m on 'omni-retail' and IT projects

Super Retail Group spends $31.4m on 'omni-retail' and IT projects

Huge growth in digital sales.
Kate Weber Feb 21 2022 12:07PM Strategy
Till Payments secures a further $15 million and appoints first CTO

Till Payments secures a further $15 million and appoints first CTO

$5 million injection from Afterpay-backed Touch Ventures.
Velvet-Belle Templeman Nov 23 2021 2:30PM Finance
Woolworths Finance Shared Services undergoes transformation

Woolworths Finance Shared Services undergoes transformation

Of its customer and supplier contact operations.
Kate Weber Oct 20 2021 6:33AM Financial Services
Royal Automobile Club of WA creates omnichannel experience

Royal Automobile Club of WA creates omnichannel experience

Deploys cloud contact centre solution.
Kate Weber Mar 22 2021 12:31PM Cloud
Millennials might swipe, can't screw: Bunnings boss nails omnichannel

Millennials might swipe, can't screw: Bunnings boss nails omnichannel

You want installation with that?
Julian Bajkowski Mar 21 2019 11:03PM Financial Services
Tech the silver lining in Myer’s tough six months

Tech the silver lining in Myer’s tough six months

Retailer hopes to reap rewards from IT investment.
Paris Cowan Mar 16 2017 5:35PM Strategy
Myer pours $100m into omni-channel overhaul

Myer pours $100m into omni-channel overhaul

Outlines $600m company-wide transformation.
Allie Coyne Sep 1 2015 9:29AM Strategy
Vodafone invests in social to combat customer churn

Vodafone invests in social to combat customer churn

Seeks an 'omnichannel' view of customers.
Ry Crozier Nov 19 2013 12:42PM Software
Myer automates online order management

Myer automates online order management

Last big-ticket item in omnichannel rollout.
Liz Tay May 22 2013 10:54AM Strategy
Winning Group pursues single customer view

Winning Group pursues single customer view

Appoints CTO, plots smart device rollout.
Joshua Gliddon Jan 23 2013 2:33PM Strategy
Myer pushes into Apple's Passbook

Myer pushes into Apple's Passbook

Promotes digital gift certificates.
Joshua Gliddon Dec 19 2012 7:00AM Software

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