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Home
omnichannel
omnichannel
Myer readies POS upgrade for department stores
Backs omnichannel to power future retail ambitions.
Kate Weber
Mar 9 2023 12:31PM
Hardware
Flight Centre backs technology as travel takes off
Invests in digital, omnichannel and analytics.
Richard Chirgwin
Aug 25 2022 12:22PM
Strategy
Case study: How Prospa creates a seamless CX for its lenders
Creating single view of the customer.
Athina Mallis
May 30 2022 11:17AM
Finance
Case Study: Allens overhauls legacy systems to improve efficiency and scale
Overcame difficulties with development efficiency and scaling
Velvet-Belle Templeman
Apr 28 2022 7:00AM
Emerging Tech
Case Study: From blast and spray to personalised customer engagement at Forty Winks
Little value in data before investing in an omnichannel solution
Velvet-Belle Templeman
Apr 19 2022 7:00AM
Marketing
Promoted Content
Harnessing the power of omnichannel communications
Listen to our interview with Twilio’s principal Developer Evangelist Phil Nash.
Staff Writer
Apr 11 2022 4:24PM
Promoted Content
Promoted Content
Why it's more important than ever to ditch outdated CMSs
Outdated technology stacks are compromising modern customer experiences.
Staff Writer
Feb 23 2022 11:54AM
Promoted Content
Super Retail Group spends $31.4m on 'omni-retail' and IT projects
Huge growth in digital sales.
Kate Weber
Feb 21 2022 12:07PM
Strategy
Promoted Content
How developers are building "platform omnipresence" for companies
Platform omnipresence is no longer just a distant dream.
Twilio
Feb 8 2022 1:30PM
Promoted Content
Till Payments secures a further $15 million and appoints first CTO
$5 million injection from Afterpay-backed Touch Ventures.
Velvet-Belle Templeman
Nov 23 2021 2:30PM
Finance
Woolworths Finance Shared Services undergoes transformation
Of its customer and supplier contact operations.
Kate Weber
Oct 20 2021 6:33AM
Financial Services
Royal Automobile Club of WA creates omnichannel experience
Deploys cloud contact centre solution.
Kate Weber
Mar 22 2021 12:31PM
Cloud
Millennials might swipe, can't screw: Bunnings boss nails omnichannel
You want installation with that?
Julian Bajkowski
Mar 21 2019 11:03PM
Financial Services
Tech the silver lining in Myer’s tough six months
Retailer hopes to reap rewards from IT investment.
Paris Cowan
Mar 16 2017 5:35PM
Strategy
Myer pours $100m into omni-channel overhaul
Outlines $600m company-wide transformation.
Allie Coyne
Sep 1 2015 9:29AM
Strategy
Vodafone invests in social to combat customer churn
Seeks an 'omnichannel' view of customers.
Ry Crozier
Nov 19 2013 12:42PM
Software
Myer automates online order management
Last big-ticket item in omnichannel rollout.
Liz Tay
May 22 2013 10:54AM
Strategy
Winning Group pursues single customer view
Appoints CTO, plots smart device rollout.
Joshua Gliddon
Jan 23 2013 2:33PM
Strategy
Myer pushes into Apple's Passbook
Promotes digital gift certificates.
Joshua Gliddon
Dec 19 2012 7:00AM
Software
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