genesys

Genesys to buy Interactive Intelligence for $2 billion

Genesys to buy Interactive Intelligence for $2 billion

Hopes to fight off contact centre rivals.
Sep 1 2016 10:04AM
Genesys in bid to buy Avaya's call centre business

Genesys in bid to buy Avaya's call centre business

Would create telephony powerhouse.
Aug 8 2016 11:23AM
How Service NSW uses data to create ‘healthy competition’

How Service NSW uses data to create ‘healthy competition’

Real-time performance dashboards critical to constant improvement.
Jul 31 2014 6:38AM
Toll trials driver fatigue technology

Toll trials driver fatigue technology

One-off expenses cause profit drop.
Aug 27 2012 1:30PM
Alcatel-Lucent sells Genesys for $1.5b

Alcatel-Lucent sells Genesys for $1.5b

Sells subsidiary for the same price it paid.
Oct 21 2011 1:01PM
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Jan 11 2011 6:03AM
NEC to rebuild RACV network

NEC to rebuild RACV network

Motoring club in "ground up" upgrade.
Dec 9 2010 2:39PM
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
Calls answered based on your worth

Calls answered based on your worth

Are you worth the call?
Aug 17 2009 1:17PM
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Aug 15 2008 1:22PM
Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Aug 14 2008 6:38AM
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Aug 13 2008 1:13PM
NSC signs up Avaya rival Genesys

NSC signs up Avaya rival Genesys

Telecommunications specialist NSC has signed a deal with contact centre software vendor Genesys -- which competes in the Australian market against main NSC partner Avaya.
Dec 15 2003 12:00AM

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