genesys
Woolworths Finance Shared Services undergoes transformation
Of its customer and supplier contact operations.
Oct 20 2021 6:33AM
Service NSW to make its contact centre operations 'geographically agnostic'
Under broader transformation effort.
Sep 10 2021 1:15PM
Suncorp readies first rollout of new CAPE pricing engine
As tech costs climb on cloud hosting expenses, digitisation push.
Aug 9 2021 6:16PM
Suncorp upgrades contact centre platform
For 7000 agents.
May 25 2021 5:22AM
Beyond Bank modernises its contact centre environment
Puts focus on omnichannel experiences.
Oct 26 2020 6:50AM
ANZ breaks down Agile transformation of its contact centre
With an automated test regime to keep CX together.
Aug 12 2020 6:53AM
Vodafone Australia re-platforms its customer channels
'Huge project' ran through 2019, expected to save $3m a year.
Aug 3 2020 6:52AM
Genesys to buy Interactive Intelligence for $2 billion
Hopes to fight off contact centre rivals.
Sep 1 2016 10:04AM
Genesys in bid to buy Avaya's call centre business
Would create telephony powerhouse.
Aug 8 2016 11:23AM
How Service NSW uses data to create ‘healthy competition’
Real-time performance dashboards critical to constant improvement.
Jul 31 2014 6:38AM
Toll trials driver fatigue technology
One-off expenses cause profit drop.
Aug 27 2012 1:30PM
Alcatel-Lucent sells Genesys for $1.5b
Sells subsidiary for the same price it paid.
Oct 21 2011 1:01PM
Flood relief tests Queensland shared services strategy
Call centre system crashes as Australians open their wallets.
Jan 11 2011 6:03AM
NEC to rebuild RACV network
Motoring club in "ground up" upgrade.
Dec 9 2010 2:39PM
Telstra looks to remote workers for 24/7 call centres
Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
Calls answered based on your worth
Are you worth the call?
Aug 17 2009 1:17PM
Web shakes up contact centre industry
The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Aug 15 2008 1:22PM
Genesys enters Aussie partnership to build ‘Quality Conversations’
Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Aug 14 2008 6:38AM
NAB upgrades contact centre technology
The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Aug 13 2008 1:13PM
NSC signs up Avaya rival Genesys
Telecommunications specialist NSC has signed a deal with contact centre software vendor Genesys -- which competes in the Australian market against main NSC partner Avaya.
Dec 15 2003 12:00AM
